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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

FM
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Frederick M.
Murrieta, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The People
The staff is so wonderful from the young man who picked me up to the service staff.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/18/2018 03:54 PM

Thank you for servicing your vehicle with us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
NL
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Nagazaki L.
Temecula, CA
2011 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Poor
Place too busy to pay attention on quality.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/17/2018 06:26 AM

I am very sorry that you feel we did not perform quality work. Unfortunately there is nothing more to perform on this recall other then installing a label and making sure the latch on the seat belt was properly lined up. This recall was performed once before and Hyundai corporate advised to "inspect and install a lable only" I hope it was a clear enough explanation on the quick service we provided. I will be more then happy to send you the recall information to show you the process. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
TS
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Tomas S.
Sun City, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
great customer service
thank you
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/16/2018 10:42 PM

Thank you very much for allowing us to repair your vehicle.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
JG
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Jazmin G.
Temecula, CA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Friendly and knowledgeable
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/15/2018 05:41 PM

Thank you for the response and also your business. We hope to see you on your next service.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
JD
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Jill D.
Temecula, CA
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
THE FRIENDLY & HELPFUL HONEST STAFF!!
IT DOESN'T GET MUCH BETTER THAN CARLOS IN SERVICE- HE IS THE ROCK!!!
PROFESSIONAL, HONEST, COURTESY BEYOND WHAT WOULD BE NORMAL

ALL OF TEMECULA HYUNDAI REALLY HELPED ME & I'M GRATEFUL - THANK YOU
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/15/2018 03:15 PM

Jill, Thank you so much for having so much faith in Temecula Hyundai. We hope to see you again soon. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
AK
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Albert K.
Temecula, CA
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent In every way
Fast courteous service, excellent customer service and a genuine caring attitude from everyone from the manager to the person who washes the cars. That's something rarely found in a business today.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
PM
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Peter M.
Murrieta, CA
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast, quality service.
I consistently receive fast, quality service at Temecula Hyunadi.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly courteous
Friendly orderly and responsive
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
JM
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Juya M.
Menifee, CA
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
warrenty work
Your staff has a great customer service attitude. Our time at your facility was friendly and fast. Great Job!
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
LM
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Linda M.
Wildomar, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
Always great service And appreciate the shuttle service available
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
SP
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Sarah P.
Canyon Lake, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Experience
Everyone I was in contact with was efficient, friendly, and very well organized. They all make the experience an easy one.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Complimentary Vehicle Detailing
My car was detailed and cleaned perfectly, but there was a cleaning odor that has permeated and stayed in the cab of my vehicle for the past 3 weeks. Can you please use an odorless cleaning solution in the interior of the car or provide some other deodorizer to eliminate the cleaning smell that has lingered for weeks.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
BO
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Brian O.
Murrieta, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Shockingly awesome service experience!
I typically don't take the time to write reviews, but in this case, I am absolutely thrilled to share my recent experience with the Temecula, CA Hyundai dealership, and especially with Carlos.
I brought my 2012 Sonata in because the engine light came on, and because I had just discovered that there were a few recalls that I hadn't had checked out yet. One of those recalls was for the possible engine replacement. Yikes!! I was terrified to bring my car in, knowing that IF my engine failed the inspection and a replacement was necessary, that I would either have a fight on my hands about who had to pay for it, or that the process to get it replaced by Hyundai would be so difficult that it would turn into a nightmare.
I was totally wrong! As luck would have it, my car did fail the recall test and an engine replacement was necessary. However, instead of the experience being a nightmare, it turned out to be a total pleasure! From the moment that I dropped my car off, until the time I got it back, Carlos and the Temecula service team provided me with outstanding service! They went above and beyond to not only make sure that my car was serviced properly (5 recalls!), but they also made sure that I was updated on the progress of the repairs. I was planning to be without my car for a month, but somehow they were able to get the engine replaced and handle all of the other items in less than 2 weeks!
I will definitely go back to Hyundai for not only my next service, but also for my next car purchase!
Thanks Carlos, and the entire Temecula Hyundai team. I REALLY appreciate your great service!
- One Happy Customer! -
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
CM
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Cami M.
Temecula, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Staff
Carlos (and everyone) is always helpful. I have very limited time to bring my car in and he is always accommodating. He also goes over all my options to keep my car going as I drive many miles a day.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
OC
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Oscar C.
Lake Elsinore, CA
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professionslism
A combo of professionalism & warm friendly, demeanor by the service Mgr, tech, & staff is a winning combination for me!
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
GB
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Guy B.
Murrieta, CA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
easy as possible
Service appointment went smooth & fast, everybody is very friendly and personable, pricing is good too
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
JA
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John A.
Winchester, CA
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Manager
Great team...
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
MT
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Monica T.
Temecula, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall 2013 elantra
The service dept for the recall did what they are required to do. They were professional.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
DB
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Darcie B.
Murrieta, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change and Dinner Recommendation
Temecula Hyundai is always professional and friendly. They exceeded my expectations this time as I said that I would be waiting for my car. My husband arrived to take me out to dinner and the staff knew of a great place to eat and said my car would be ready when we returned. Sure enough the food was great. The team at Hyundai kept their promise and my car was ready upon our return and the car had been washed and vacuumed. Always great service from Temecula Hyundai.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
San Jacinto, CA
2017 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Overall Improvement Needed
Service Advisor needs customer service skills improvement. He needs to at least look at the person he is speaking with instead of shuffling papers and entering information in the computer while trying to explain the service I needed. Somebody needs to explain to him that multi-tasking in front of the customer is not impressive.
Clean and supply customer bathrooms regularly.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/24/2018 12:39 PM

I would like to start by apologizing for the issues you had with the restroom. I will be having a conversation with the receptionist and with our cleaning crew to make sure we have the restroom stocked with all needed items. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
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