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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

GZ
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Gil Z.
Temecula, CA
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Overall great customer service
Great customer service, always can count on my car being serviced in a timely manner.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/27/2019 11:15 AM

Thank you so very much for taking the time to fill out the survey. We are happy to service your vehicle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2011 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
Got me in and out pretty quickly for an oil change and light bulb change. i had emailed in advance to make sure they had the bulbs i needed. While there, they found my brakes were getting thin. unfortunately, i have to bring it back in for that, which is a pain.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/26/2019 08:08 AM

I am so sorry for not having enough time to get your brakes done. Please let me know what the best time will be for you to get the brakes done and we can try and expedite the process. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
KC
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Kevin C.
Warner Springs, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Our 3rd Hyundai
Carlos in service found problem with transmission during routine service, put my wife and I in a rental car, two days later our car was fixed no charge. Great service!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/25/2019 10:45 AM

Thank you for coming to see us and to have your transmission replaced. We so appreciate your business. Thank you for being such a a great customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
SF
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Suzette F.
Lake Elsinore, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tell It Like It Is!
A girl called and confirmed my call. When I asked her how long and how much, she told me about $325 and 11/2 hours. Both w doubled!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/24/2019 08:01 AM

Thank you for returning the survey. We are happy to have you as a customer of Temecula Hyundai. I am so sorry for the confusion. I will have a chat with the young lady's that answer the phones. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
AH
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Agustin H.
Temecula, CA
2016 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
As always
Great service a lot of knowledge & sharp with details.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/24/2019 07:58 AM

Thank you for returning the survey. We are happy to have you as a customer of Temecula Hyundai. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
LO
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Lori O.
Winchester, CA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
The only reason I’m using your service dept is because of Carlos
Dominic was to order a part for a new vehicle that light was out. He never did I had to call back and asked for Carlos and he had to order the part and in all it took 2 weeks.
Carlos is the only one I will deal with. People in your service dept need training
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/24/2019 07:58 AM

Thank you for returning the survey. We are happy to have you as a customer of Temecula Hyundai. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
JG
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John G.
San Diego, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Carlos is the best
Carlos always makes bringing our car in a pleasurable experience. He recommends what's best for the car!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/24/2019 07:58 AM

Thank you for returning the survey. We are happy to have you as a customer of Temecula Hyundai. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Lake Elsinore, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great customer service
quick service, friendly, great customer service
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/19/2019 07:30 AM

Thank you for coming in to have your vehicle serviced with us. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
RG
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Ronald G.
Carson, CA
2016 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Doing what it takes
Great customer service tacking notice to customer needs is important to me and at Temecula Hyundai I feel like I’m being listened to. I own both Mercedes and bmw brands and there is no comparison to the service at Hyundai
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/18/2019 09:59 AM

Thank you for taking the time to fill out the survey. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
JS
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John S.
Murrieta, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service department
As always, Temecula Hyundai provided me with outstanding service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/18/2019 09:58 AM

Thank you for taking the time to fill out the survey. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
MH
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Maria H.
Temecula, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Always Receive Excellent Service
Temecula Hyundai staff are always efficient, polite and value a customer's time. I always have my car serviced there and will continue to do so.,
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/18/2019 09:58 AM

Thank you for taking the time to fill out the survey. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Banning, CA
2013 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not the closest Hyundai dealership - but has been the best until now.
This anonymous posting is for the benefit of the management of the TEMECULA HYUNDAI. For over 98,000 miles they have supported our purchase and maintenance of this 2013 Santa Fe. All contact was excellent until the approach to the 100,000 mile mark. Something evidently changed. We won't be back.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/14/2019 08:16 AM

Thank you for the feedback from your last service. We will definitely take this survey serious and see what we can do to fix this in the future. We appreciate you as a customer and will be more then happy to do whatever we can to keep you as a customer. I hope that we can resolve the issues that may have caused you dissatisfaction. Thank you again for being a loyal customer of Temecula Hyudai. I really do hope we can continue to see you for any future services needed. 






                                        
Employees worked with
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CARLOS VELASCO
Service Manager
PS
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Paul S.
Murrieta, CA
2018 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Unacceptable gas mileage
What you can do to earn all 5 stars is make my vehicle deliver the gas mileage the new car window sticker states I should get. I see no reason for Hyundai to put an additional 40 miles on my Kona when I have given a detailed record of my gas mileage.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/11/2019 07:56 AM

Thank you for the positive review. Please let us know what we could have done different to earn a 5 star review. We are always looking for ways to grow. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
KC
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Kenneth C.
Menifee, CA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
If it wasn’t for Carlos in your service dept. there would be nothing positive to say about about this place. You need to hire sales people
Who are as caring and honest as your service mgr. To answer your next question, I would recommend this business to a friend only for service. I would never buy another car from you again. This is my
third Hyundai I have bought since 2015.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/10/2019 12:36 PM

Thank you for the great review. We appreciate you coming in to see us. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Menifee, CA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
S. Castaneda
Overall, customer service is pleasant and helpful.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/10/2019 12:35 PM

Thank you for the great review. We appreciate you coming in to see us. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
KC
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Kevin C.
Warner Springs, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service dept
My car was not serviced on May 30 th. Better check your records.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/07/2019 07:53 AM

Thank you for coming in to have your vehicle serviced with us. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
RC
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Robert C.
Canyon Lake, CA
2016 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
cost!!!
the price of the factory way too expensive for this car. price for car was excellent but factory requirements for warranty too expensive. I would expect a battery to last more than 3 years and 30,000 miles! It has in all my other autos with same electronic drains. So its hard to recommend your product if longevity not a part of your plan! Too many computer glitches that have not been addressed although it has been brought to their attention! Maybe there is a problem with the computer that is causing a drain to the battery , or the battery is of poor quality?
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/05/2019 08:24 AM

I am so sorry for the battery failure on your vehicle. I can completely understand the frustration with the cost of the battery. We appreciate your business and hope that we can resolve any other issues with your vehicle on future services. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
AL
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Amber L.
Menifee, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome service
My car broke down late at night in Corona. Called Riverside Hyundai and they were not helpful at all playing dumb so I tried Temecula and Carlos was absolutely awesome and so helpful. Told me to bring my car right in and when it was decided the car needed to stay at the dealership he even helped me with a rental car. Temecula Hyundai is the best and always goes the extra mile.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/30/2019 07:17 AM

Thank you so very much for the great review. We are thankful that we got your vehicle taken care of. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
AV
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Arnel V.
Murrieta, CA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Helpful employees
Great service, especially Mr. Bautista he’s a excellent employee and asset to the company.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/30/2019 07:07 AM

Thank you so much for returning the survey with a great 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
RB
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Roy B.
Temecula, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Scheduled oil change, in and out in less than 60 minutes. Nice wating area.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/30/2019 07:06 AM

Thank you for visiting us for your service needs. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
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