Business Solutions
SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
avatar

CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

CW
gravatar
Courtney W.
Murrieta, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Stellar friendly employees!
Family, respect, professional.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/28/2019 03:09 PM

Thank you for the great 5 star review. We appreciate you coming in to have your vehicle serviced with us. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Ease of dealing with service dept
I liked the lyft service and the text service that was provided.
the only complaint i have is the tech put his dirty hands on the gears/sides/steering wheel and did not clean up.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/28/2019 03:08 PM

Thank you for the great 5 star review. We appreciate you coming in to have your vehicle serviced with us. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
SG
gravatar
Shannon G.
Sun City, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Customer Service
I took my Hyundai Sonata in for an oil change and the mileage maintenance and Carlos was a wonderful representative. He made sure my car got everything looked over and inspected. He took the time to listen and was respectful knowing I was on a tight budget. I appreciate his consideration and help.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/25/2019 06:53 AM

Thank you so much for the great 5 star review. We appreciate your business. Hope to see you for any future needed service.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
It’s a dealer
Typical dealer, want to charge you crazy amounts of money to perform basic work..
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/25/2019 06:53 AM

Thank you for your business. Hope to see you for any needed services in the future. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
MF
gravatar
Michael F.
Temecula, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service recommendation
I purchased my Genesis in February, 2015 and have continued to have my car serviced at the dealership. The staff has always met my needs and the service that picks up/drops off my car is second to none. Special recognition to Carlos and Kevin for their personalized attention.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/25/2019 06:52 AM

Thank you so much for the great 5 star review. We appreciate your business. Hope to see you for any future needed service.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
MM
gravatar
Marcia M.
Temecula, CA
2017 Hyundai Santa Fe S
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/22/2019
verified customerVerified Customer
Category: Service
Dealership is fine
My trust in what was supposed to be done and actually done is not there. I usually like to watch while car is being worked on but customers are not allowed in shop which I understand. That is why I try to do most of my repairs and maintenance myself. Speaking of which, while I was working on the car 2 days ago, I discovered that all of the tires were inflated to 38 lbs. Info on car states 34 lbs is what it should be. Also it was missing one of the valve caps. Even though this is minor it just reinforces why I don’t like taking my car in to be worked on. I am one that keeps close watch on things like air pressure. Was interesting that they claimed that they told me about the air filters( which they didn’t and from what I could tell were never looked at) and said nothing about oil changes or plugs that I have done and they have no record of in the computer. I do have all receipts and everything logged in the book in glovebox. Probably would not go out of my way to recommend, but I do like the car
Recommended
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Oceanside, CA
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service
Good service, friendly !
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/25/2019 06:51 AM

Thank you so much for the great 5 star review. We appreciate your business. Hope to see you for any future needed service.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
GS
gravatar
George S.
Fallbrook, CA
2015 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Messed up software upon recall.
Messed up software upon recall.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/22/2019 07:51 AM

I am so very sorry for how you feel about the recall and now the fuel miles. I know we did everything that we could to resolve the issue at hand but when doing the math it looks like the vehicle will get about 305-316 miles to the tank. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service at Temecula Hyundai
Made an appointment by phone and took our 2013 Sonata in for an oil change. Everyone in the Service Dept. is friendly and helpful. Carlos- Service Advisor did an outstanding job going over scheduled service and inspection results. We plan to return in the near future for our 60,000 mile scheduled maintenance. Many thanks to Carlos and Service Team for a job well done.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/22/2019 07:44 AM

Thank you for being a customer of Temecula Hyundai. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
WB
gravatar
Wayne B.
Murrieta, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
fantastic service group
really treated like they have one thing in mind. That one thing is to satisfy me as a cuistomer. I am extremely satisfied.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/17/2019 08:11 AM

Thank you or the positive review. We appreciate you as a customer of Temecula Hyundai. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
PK
gravatar
Pat K.
Corona, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
They have been prompt and honest when I have dealt with them. The service dept. has treated me very fairly.
The personnel in the service dept. are very courteous and wonderful to deal with. They kept me informed of the progress of my vehicle and completed the service very quickly. I drive 40 miles to take my car to them because the dealer here in town has been rude and refused to honor an ad to purchase a vehicle in the past. The car was still available. If salespeople treat you badly you aren't likely to return for anything else.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/16/2019 11:22 AM

Thank you so very much for the positive review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
MM
gravatar
Marcia M.
Temecula, CA
2017 Hyundai Santa Fe S
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/22/2019
verified customerVerified Customer
Category: Service
Dealership is fine
My trust in what was supposed to be done and actually done is not there. I usually like to watch while car is being worked on but customers are not allowed in shop which I understand. That is why I try to do most of my repairs and maintenance myself. Speaking of which, while I was working on the car 2 days ago, I discovered that all of the tires were inflated to 38 lbs. Info on car states 34 lbs is what it should be. Also it was missing one of the valve caps. Even though this is minor it just reinforces why I don’t like taking my car in to be worked on. I am one that keeps close watch on things like air pressure. Was interesting that they claimed that they told me about the air filters( which they didn’t and from what I could tell were never looked at) and said nothing about oil changes or plugs that I have done and they have no record of in the computer. I do have all receipts and everything logged in the book in glovebox. Probably would not go out of my way to recommend, but I do like the car
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/14/2019
Service Type: Repair
Category: Service
Dealership is fine
See my comments in the survey
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/17/2019 08:09 AM

I am so sorry for the confusion, after looking into this last visit it appears that the multi point inspection was put on the incorrect vehicle. I truly apologize for the inconvenience. I completely understand your frustration and hope that you can forgive us for the mistake made. If there is anything I can do for you in the future please let me know. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
CARLOS V., Service Manager from Temecula Hyundai responded on 05/01/2019 11:43 AM






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
JR
gravatar
Jacques R.
Lake Elsinore, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
All good!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/16/2019 11:08 AM

Thank you so much for the great review. We are grateful for you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2011 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Car was checked updated and ready while I got to sit and relax with free tea and popcorn in the waiting area.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/12/2019 07:55 AM

Thank you very much for the great survey response. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
TC
gravatar
Teresa C.
Orange, CA
2018 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
I love my HYUNDAI but I hate surveys
I love my HYUNDAI but I hate surveys
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/12/2019 07:55 AM

Thank you very much for the great survey response. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
DR
gravatar
Dolores R.
Murrieta, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
I love the way they greet me and make sure my car is serviced in a timely manner. They go over everything with me and make sure I am happy with it before I leave. Everyone there is always courteous. Always a great experience.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/12/2019 07:51 AM

Thank you very much for the great survey response. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
BV
gravatar
Blanca V.
Murrieta, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Very helpful Service Tech.
Very helpful knowledgable service rep.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/09/2019 10:11 AM

Thank you so much for coming in to have your vehicle serviced with us. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
RE
gravatar
Ray E.
Menifee, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
my review
Excellent customer service as usual. Highly recommend.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/08/2019 06:49 PM

Thank you so much for the great review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
TJ
gravatar
Todd J.
Temecula, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Carlos ensured my issues were addressed and I am happy with the results.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/08/2019 06:48 PM

Thank you so much for the great review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
GB
gravatar
George B.
Temecula, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast friendly service team
The service team at Temecula Hyundai provided service for my Sonata on time and within the time allowed. The service advisor gave me progress updates during my time at the dealership.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/08/2019 06:48 PM

Thank you so much for the great review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.