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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

WB
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Wayne B.
Murrieta, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
treated with respect
quick, thorough, and friendly service
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/22/2019 07:29 AM

Thank you for the positive response. We are happy to be the service department that takes care of your vehicle. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2017 Hyundai Ioniq Hybr
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Temecula Hyundai... pretty good but not heaven
They are polite and have good deals but it's not like a complete sensation of customer satisfaction but they do a play job.
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
ST
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Shanelle T.
Murrieta, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Always a great experience here!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/22/2019 07:28 AM

Thank you for the positive response. We are happy to be the service department that takes care of your vehicle. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
HG
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Harry G.
Wildomar, CA
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
1st time customer
My car was towed to dealership with a hybrid malfunction. It was diagnosed with problem, the had the parts on hand and fixed it right away. I was thrilled they could do it so quickly!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/22/2019 07:28 AM

Thank you for the positive response. We are happy to be the service department that takes care of your vehicle. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
DL
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Dixie L.
Murrieta, CA
2011 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Super Customer Service
On more than one occasion when I needed immediate assistance, the customer service department took me in right away and addressed my service issue immediately. This particular time, at about 1 pm on Saturday, I got in my car and it sounded like my battery was about to die. Doesn't sound like a big deal, but I don't have anyone to change a battery for me. I had a 6 am flight the next morning out of state for work and couldn't risk a dead battery in the morning. I took the car in, they checked it right away and within an hour I had a new battery and was good to go!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/22/2019 07:27 AM

Thank you for the positive response. We are happy to be the service department that takes care of your vehicle. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
JD
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James D.
Canyon Lake, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
fixed the issue
Carlos in the maintenance dept was very helpful in getting our transmission replaced.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/22/2019 07:27 AM

Thank you for the positive response. We are happy to be the service department that takes care of your vehicle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
CC
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Cesar C.
Winchester, CA
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Nice
Good place and nice
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/06/2019 09:37 AM

Thank you so very much for returning the survey with a great 5 star review. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2001 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Definitely Fell Short
The service writer was short and lacked customer service skills. I have had two poor experiences with this dealership and service writer specifically. I like going to the dealership because I thought the quality of the service and repairs would be better than an independent shop. But it looks like it will be the same and I can save myself a lot of money.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/04/2019 07:20 AM

I am so sorry to hear that you feel this way about your last experience. As far as a "loaner vehicle" unfortunately we do not have any loaner vehicles available. The only option for a car to drive would be a rental at a discounted rate. I know its not always easy when something happens to a vehicle unexpectedly and also not having the parts available did set us back 3 days. I am very sorry that this occurred on your last visit. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall
The recall was performed by the service dept. in a timely manner while I waited. The entire Temecula Hyundai staff is friendly and provide excellent customer service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/04/2019 07:13 AM

Thank you very much for the great review. Hope we can continue our relationship with you and your vehicle. Thank you again for allowing us to take care of your service needs. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
customer service
convenience
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/26/2019 11:06 AM

Thank you so very much for the survey return. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
RC
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Robert C.
Menifee, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Temecula Hyundai has always provided me with excellent service.
https://www.hyundaicustomerfeedback.com/r//your_input/P9B4014Xo40JATvy51859BaZ?cmc=_sr&cms=rem
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/26/2019 11:06 AM

Thank you so very much for the survey return. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
SM
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Susan M.
CA
2015 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Thanks
Great service
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/26/2019 11:06 AM

Thank you so very much for the survey return. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Lake Elsinore, CA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good atmospheri quick delivery.
Professional and on time.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/15/2019 08:05 AM

Thank you so much for the positive review. We are happy to have  you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
DD
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David D.
Seal Beach, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellence
Fast drop off. Friendly service. Timely notification of services needed.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/14/2019 07:46 AM

Thank you so much for coming in to have your vehicle serviced with us. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
DD
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Darin D.
Temecula, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome job and staff
Carlos was very friendly and very concerned about my well being as well as the car. Carlos is a great asset to you Hyndai team.
Keep up the good work.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/14/2019 07:46 AM

Thank you so much for coming in to have your vehicle serviced with us. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
TT
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Teri T.
Hemet, CA
2018 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very Clean
Love this place, bought my “Blue Belle” Tucson in October, love this car!! People are very friendly here.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/12/2019 08:06 AM

Thank you for a great survey, We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
MK
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Michael K.
Murrieta, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service!
I was checked in and was on my way out withing just a few minutes. I really like the Lyft service for a ride home/work better than the old shuttle option.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/12/2019 08:06 AM

Thank you for a great survey, We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
FP
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Francois P.
Temecula, CA
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Excellent service as usual. Thank you guys!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/12/2019 08:04 AM

Thank you for a great survey, We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
CC
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Cheryl C.
Murrieta, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and Efficient
Your workers are fast and efficient. It seems that the prices are a little high, though. My last name is Van Cleave, not Cleave. This is something that I have mentioned each time I visit Hyundai, but it has not been corrected.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/05/2019 07:31 AM

Thank you so much for the great survey. We appreciate you and your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
NM
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Nancy M.
Murrieta, CA
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Gave me peace of mind to take care of tire.
Very good service. They even washed my car. I appreciate that!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/04/2019 10:24 AM

Thank you so much for the positive review. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
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