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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

DS
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Don S.
Temecula, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Super friendly
Two years ago we took our Hyundai in for service and were disappointed. They have a new team and are the kindest team of employees. They will go over and beyond for you. I am pleased.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/08/2019 07:30 AM

Thank you so much for the positive 5 star review. We appreciate your business and hope to continue to service your vehicle. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Oceanside, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service is great!
Great service. Carlos was very nice and helpful.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/08/2019 07:30 AM

Thank you so much for the positive 5 star review. We appreciate your business and hope to continue to service your vehicle. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Lake Elsinore, CA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
.
.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/03/2019 07:40 AM

Thank you for the review. Hope you enjoy your new year. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast and courteous
Very friendly staff. Great dealer experience.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/03/2019 07:39 AM

Thank you for the great 5 star review. Hope you enjoy your new year. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
MP
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Michael P.
Menifee, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
GREAT SERVICE
I have all my Hyundai serviced by Temecula Hyundai and have always received outstanding quality service. Service manger Carlos has always been a pleasant person and has made sure my autos have always received the best service possible. Yes, I am very pleased with the service I have received over the years.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/03/2019 07:38 AM

Thank you for the great 5 star review. Hope you enjoy your new year. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
TW
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Teresa W.
Murrieta, CA
2011 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
I always return to this service and get Carlos as my service provider. He made sure to check to see what i needed and didn't try to oversell services. My car maintenance was done in a timely manner and ready about when promised.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/03/2019 07:37 AM

Thank you for the great 5 star review. Hope you enjoy your new year. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
CH
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Cheryl H.
Fullerton, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
The service was great, friendly and fast
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/03/2019 07:37 AM

Thank you for the great 5 star review. Hope you enjoy your new year. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
PC
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Paul C.
Carlsbad, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very helpful
Got an oil change and Carlos hooked me up and took care of me. Thank you!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/26/2018 09:41 AM

Thank you so much for the great 5 star review. Hope you have a great new years. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
DL
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Delmar L.
Temecula, CA
2012 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
As always, the folks who work the service department at Hyundai provide outstanding service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/26/2018 09:41 AM

Thank you so much for the great 5 star review. Hope you have a great new years. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
JA
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John A.
Winchester, CA
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
great job
ty
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/26/2018 09:40 AM

Thank you so much for the great 5 star review. Hope you have a great new years. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
EC
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Eric C.
Winchester, CA
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
They took my car for warranty repair, Drive me home, and had me back in my vehicle faster than expected with everything in tip top shape.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/26/2018 09:39 AM

Thank you so much for the great 5 star review. Hope you have a great new years. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Winchester, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Efficient, friendly, & honest
Efficient friendly, & honest
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/26/2018 09:39 AM

Thank you so much for the great 5 star review. Hope you have a great new years. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
CA
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Great service and warranty with Hyundai.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/21/2018 08:12 AM

Thank you so much for the great survey. We appreciate your business and I am glad to see that we took care of your service needs.  

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Professional staff
Carlos squeezed me in for an appointment after my check engine light came on for the second time in about a month. Everyone is extremely helpful and attentive despite always being so busy! They always make the time for their clients here.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/21/2018 08:12 AM

Thank you so much for the great survey. We appreciate your business and I am glad to see that we took care of your service needs.  

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
BL
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Bernadette L.
Fallbrook, CA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courteous and caring.
Caring service manager, that is Carlos!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/17/2018 07:34 AM

Thank you for coming in to visit us. I am very glad your experience with us was great. Thank you for the 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
DT
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David T.
Lake Elsinore, CA
2009 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Repair and servide
Required replacement of gas tank vapor filter. Got the job done on time. Also oil and filter change. I use to get a walk around inspection report when ever the oil was changed. Not this time. Was anxious to see how the brakes and belts are holding up. Perhaps that inspection is no longer done.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/17/2018 07:34 AM

Thank you for coming in to visit us. I am very glad your experience with us was great. Thank you for the 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
AB
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Anna B.
Winchester, CA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The service and the employees were great.
Please maintain the quality of your excellent service and employees.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/11/2018 11:48 AM

Thank you so very much for the great review. We are very happy to have you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
FC
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Frank C.
Fallbrook, CA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service adviser cvelasco
My last experience was enjoyable. Adviser and technician took care of my oil change in a timely manner
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/10/2018 08:13 AM

Thank you for the great review. Hope you have a great holiday. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Had an unexpected issue with my car, Carlos in the service department was able to get me in the same day and have my vehicle repaired in a decent amount of time. Thanks to the awesome Huyndai warranty, the issue was covered. Something that could have turned out to be a major problem just was a minor inconvenience thanks to the excellent service and work provided.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/06/2018 06:59 AM

Thank you for the great response on the survey. We are happy that we took care of your concern quickly and with no cost to you. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
BN
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Barbara N.
Murrieta, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
The service department is great. Very friendly and helpful.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/03/2018 04:26 PM

Thank you for the great review. We are very happy to have you as a customer of Temecula Hyundai. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
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