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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

GT
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Gordon T.
Temecula, CA
2012 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good People
I like bringing my car to Temecula Hyundai. Carlos is a great guy and solves problems. There is just a lack of communication and meeting timeliness commitments and service promises on this visit.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/26/2018 02:29 PM

We do greatly appreciate your business. So sorry for this last visit. No excuses being made but we will try to make the next service way better. Thank you and have a wonderful day.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
MP
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Mark P.
Temecula, CA
2012 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Ive no reason to go anywhere else, excellent service and extremely nice people. The service center is efficient and well run (and also very clean).

Highly recommended
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/26/2018 10:38 AM

Thank you for taking the time to bring your vehicle In and allowing us to be your dealership.  






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
JS
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James S.
San Jacinto, CA
2017 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor not worth one star. You have a terrible service manager, absolutely the worst
“0”
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/27/2018 09:17 AM

I am so sorry you feel this way about our dealership. As I recall we never refused you bringing your vehicle in for the sunroof issue. We simply asked to have the vehicle towed in for inspections of the sunroof ( as per Hyundai guidelines) We do follow protocol as per Hyundai and that is step one. Unfortunately you did not choose to bring your vehicle in and for that we were not able to inspect the vehicle as needed to see if it was a warrant able repair. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
JH
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Jonathan H.
Menifee, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
2017 Tucson
Recent recall. I was called, they ordered the part, they called me when it arrived and scheduled the appointment. I was very pleased with the whole experience.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/26/2018 10:02 AM

Thank for allowing us to take care of your vehicle. Hope you gave a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
JA
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John A.
Winchester, CA
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great team
Love all Especially Steve E
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/25/2018 12:51 PM

Thank you foe the great review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Great service, friendly staff
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/23/2018 04:38 PM

Thank you for the amazing review. Team Temecula Hyundai appreciates you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
JH
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Jeff H.
Corona, CA
2012 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
time
It takes way to long foe a simple oil change.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/23/2018 02:29 PM

I am so sorry about the time delay on your last oil change. Definitely no excuse but we did recently start washing vehicles that come in for service and I'm not sure if this caused a delay on this last visit. If you do want to try and get the vehicle out of service quicker we can definitely opt out of the wash and it would save some time. Please feel free to contact me for any future concerns of I can be of any assistance in the future. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
RE
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Ray E.
Menifee, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Temecula Hyundai is GREAT!
Customer service is kind, professional, quick, and customer driven ALWAYS.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/23/2018 10:19 AM

thanks for the great review. We thank you for your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
AP
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Anthony P.
Temecula, CA
2011 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
new to Hyundai
Not bad nor good
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/21/2018 01:44 PM

I am very sorry about the prior experience with us. It is not our normal practice to not greet you at your vehicle and make sure you are taken care of. I greatly apologize for the inconvenience. Please feel free to contact me for any future issues or concerns. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
PP
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Patricia P.
Hemet, CA
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Personnel is great
Personnel are helpful & prepared to accommodate
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/17/2018 08:16 AM

Thank you for a great review. We thank you for your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
DI
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David I.
Menifee, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service experience
Please note that this car is driven by Sharon not David and I have driven the car since it was new in 2015. I pretty much have always had a great experience with the service department. My recent visit was for servicing and a flat tire, the problem of which was not determined and the tire was installed back on the car and was flat again the following morning. I was not happy about having to return to the dealer however the situation was taken care of by Carlos Velasco who has always been very pleasant and helpful in the past so thank you very much Carlos.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/17/2018 07:47 AM

Thank you so much Sharon for the kind review.  






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Winchester, CA
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome
I love the experience, the staff was very helpful and friendly I will definitely return!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/17/2018 07:46 AM

Thanks for choosing us as your dealership. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
LO
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Lori O.
Winchester, CA
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Carlos is great!!! I had a recall on my car, oil change and change the windshield wiper.. everyone that help me was friendly and when I went to pick up my car it was even washed and cleaned!! Awesome job!!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/13/2018 06:15 PM

Thanks so very much for the great review.  






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Polite, informative, professional and responsive
Recommended
Employees worked with
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CARLOS VELASCO
Service Manager
HG
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Henry/Chemain G.
Winchester, CA
2012 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Customer Service
I’d like to extend my sincere gratitude to Carlos and the entire service team for taking excellent care of my Sonata Hybrid. Carlos is professional, efficient, and returned my vehicle to me as promised. Plus, my Sonata was washed and looked great! Thank you all for taking excellent care of my car.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/12/2018 06:36 PM

Thank you so much for the kind words. We do work very hard to make sure to take care of all of our customers. Thanks for being part of our family. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
EC
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Enid C.
Fallbrook, CA
2009 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly staff
I bring my car here and everything is finished in a timely manner. Staff always very helpful and friendly
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/12/2018 03:51 PM

I am glad to see you are happy with the service we provide.  Thank you for being a loyal customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
DB
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Dan B.
Menifee, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fantastic service
very fast and efficient I was in and out in less than 45 minutes. Carlos was very efficient professional and kind. Thank you
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/12/2018 02:23 PM

We greatly appreciate you as a customer. Thanks so much for coming by. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Winchester, CA
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
Good service
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/11/2018 05:55 AM

Thank you for the review. Hopefully next server we are able to earn a 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Menifee, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service
Excellent customer service. They always remember me- making me feel like part of their family.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/10/2018 10:30 AM

Thank you so much for coming in to see us. We appreciate you. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
SS
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Sandra S.
Winchester, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Happy Genesis Owner
Quick, easy service!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/05/2018 09:55 PM

Thank you for such a great review. We very much appreciated you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
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