Business Solutions
SureCritic / Hyundai Dealer / College Park Hyundai / DONNELL BROWN
avatar

DONNELL BROWN

SERVICE CONSULTANT
College Park Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(303 reviews)
72

Reviews of DONNELL BROWN

Verified Customer
Greenbelt, MD
2007 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
My visit was great! There has been tremendous improvement since my last visit. My service advisor explained everything I needed to keep my car in good condition and has a very warm personality! Thank you!
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 03/29/2019 01:04 PM

Your survey and your comments are truly appreciated.

Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
TA
gravatar
Tarek A.
College Park, MD
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Professional,Excellent and clever service
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 03/29/2019 01:02 PM

Thank you for your review.

Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
TW
gravatar
Tracy W.
Silver Spring, MD
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2019
verified customerVerified Customer
Category: Service
Rescore
issue resolved
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/24/2019
Service Type: Repair
Category: Service
Multiple visits w no change
After multiple visits for check engine light and shaking, problem still persists.
Not Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 03/25/2019 05:13 AM

I am very sorry to read that the check engine light came back on.  Mike Goldberg our Service Manager will contact you to discuss how he will work to resolve this for you.  Thank you for your feedback and for the opportunity to work with you towards a resolution

MICHAEL J G., Service Manager from College Park Hyundai responded on 03/30/2019 06:26 PM

Thank you for giving us the opportunity to make things right. We truly appreciate the updated review.

Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
LW
gravatar
Linda W.
Silver Spring, MD
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional Team!!
This is a Awesome Team!!. Professionals at what they do. Keep up the Great work!!. Much Love!.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 03/09/2019 07:43 AM

We so appreciate your review - thank you!!

Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
EG
gravatar
Edzon G.
Hyattsville, MD
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Very professional service
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 03/04/2019 05:54 AM

We really appreciate your review - thank you!

Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
TA
gravatar
Tarek A.
College Park, MD
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
Excellent service and professional service
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 03/02/2019 12:38 PM

Thank you very much for your review!!

Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
ZH
gravatar
Zainab H.
Riverdale, MD
2019 Hyundai Santa Fe X
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best in Town!
Easy deal more benefits and tension free service all at one package ?!
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 02/12/2019 05:13 AM

Thank you very much for your review!!

Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
College Park, MD
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Flexible schedule
Was able to walk in an ask for routine oil change unscheduled- service was completed same day.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 02/05/2019 05:06 AM

We appreciate your review - thank you!

Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
CD
gravatar
Chidinma D.
Hyattsville, MD
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and a efficient
They don’t force me to fix anything rather they suggest it and give me various options. For this reason I trust their work.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 01/28/2019 10:59 AM

Thank you!!

Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
VS
gravatar
Virginia S.
Laurel, MD
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service
Very upfront and honest. Great customer service.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 01/26/2019 07:07 AM

Thank you for your review!!

Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
CT
gravatar
Catherine T.
Greenbelt, MD
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service!
This Hyundai dealership provides great service.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 01/24/2019 02:57 PM

We really appreciate your review - thank you!

Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
MT
gravatar
Mark T.
Silver Spring, MD
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly
Friendly
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 01/19/2019 08:16 AM

We appreciate your review - thank you!!

Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
RT
gravatar
Rox T.
Linthicum Heights, MD
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
GREAT SERVICE
POLITE EMPLOYEES AND GREAT SERVICE
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 01/09/2019 01:40 PM

Thank you very much for your review!!

Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Hyattsville, MD
2018 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They listen
The staff is great
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 01/08/2019 05:44 AM

We really appreciate your review - thank you!!

Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Brentwood, MD
2008 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Got what I needed... The necessities.
Thanks. Maybe be a little more organized.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 01/07/2019 04:53 PM

We really appreciate your review - thank you!!

Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
DF
gravatar
David F.
Bethesda, MD
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Always great customer service and very accommodating.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 01/02/2019 03:31 PM

We look forward to your next visit!!

Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
LO
gravatar
Larry O.
Washington, DC
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Kind,courtesy, professionalism
Excellent Service
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 12/24/2018 06:24 AM

Thank you very much for your review!!

Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
JL
gravatar
Jude L.
Washington, DC
2002 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
The great customer service I consistently receive from my service advisor (Donnell Brown) is the reason I keep coming back to this dealership to service my vehicle.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 12/21/2018 06:03 AM

We really appreciate your review of Donnell - thank you!!

Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
HP
gravatar
Holly P.
Washington, DC
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
All of the gentlemen that work in the service department are wonderful and nice. Its always great to see familiar faces every time I visit.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 12/10/2018 02:43 PM

We really appreciate your review - thank you!!

Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Laurel, MD
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
First oil change
Great service
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 12/02/2018 06:31 PM

We look forward to your next visit!!

Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.