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SureCritic / Hyundai Dealer / St. Charles Hyundai / DAN HANSEN
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DAN HANSEN

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(96 reviews)
70

Reviews of DAN HANSEN

Verified Customer
Saint Peters, MO
2010 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Too much upsell
Too long for repairs
Not Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 09/01/2020 02:38 PM

Thank you for the completion of the survey and hope to make your future services with us a five star service. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DAN HANSEN
RM
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Richard M.
Saint Peters, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
As always, STCH does everything the right way
I have reviewed STCH many times, and each time, it's always a great review. I have purchased 5 vehicles from here, and always have my service done here as well. They always do a great job.
Recommended
BRADLY D. from St. Charles Hyundai responded on 05/04/2020 05:10 AM

Thank you for the rave review and positive words, we greatly appreciate it and strive to give every cutsomer a 5 star rating. Thank you for the review, and we look foward to seeing you on your next visit. 

Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
AM
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Archie M.
Bridgeton, MO
2017 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/26/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Do better
For my car to be hit while being serviced, I feel like nothing significant was done outside of just fixing the dent. My car came back with a dirty steering wheel, dirt on the seats and dirty paper mat
Not Recommended
Brad D. from St. Charles Hyundai responded on 04/27/2020 06:23 AM

Thank you for the survey on your recent service. We will be in touch shortly to resolve this matter. thank you again for the continued business done with our dealership. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
RL
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Rita L.
O'Fallon, MO
2016 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Lack of communication
I asked to have my car washed and this didn't happen.
I asked if there were any discounts for health care workers and no response. Apparently there are.
Not Recommended
Brad D. from St. Charles Hyundai responded on 04/27/2020 06:21 AM

Thank you for the survey on your recent service. We will be in touch shortly to resolve this matter. thank you again for the continued business done with our dealership. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
LC
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Linda C.
Wentzville, MO
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
always Friendly. do good work
they are on time. do a good job. explain well
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 04/20/2020 06:28 AM

Thank you for the positive review. We hope to make your next visit a 5 start experience. 


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
MZ
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Michelle Z.
Saint Peters, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai Serice Team
Great team and always a fantastic experience!
Recommended
Brad D. from St. Charles Hyundai responded on 03/31/2020 11:13 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
KT
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Kelly T.
Winfield, MO
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Helpful
The last visit was very good
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 02/17/2020 12:00 PM

Thank you for the great survey! We hope to see you soon for your next service appointment!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
DH
DAN HANSEN
Verified Customer
Saint Peters, MO
2002 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
tierod was replaced and complete alignment was done.
I usually get an appointment in a timely manner and the service has always been great. There has been a time or two that I was displeased but the service team is wonderful and they make every effort to make me happy in the end.
Recommended
Brad D. from St. Charles Hyundai responded on 12/13/2019 07:33 AM

Thank you for the great five star survey. We are more then happy to help with your vehicle anytime! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
GF
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Gary F.
Saint Charles, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Repairs
Professional and friendly service
Recommended
Brad D. from St. Charles Hyundai responded on 11/18/2019 05:35 AM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
Verified Customer
O Fallon, MO
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Covered repairs
Car broke down and they were able to fit Us in and make repair within 24 hours. Covered the repair at no cost.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 11/06/2019 05:06 AM

Thank you for the 5 star review. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
RM
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Richard M.
Saint Peters, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
STC Hyundai always does a great job!
So, to start this off on the best foot...Over the last 10 years, I've bought/traded (2) Sonata's (2) Azera's and (2) Genesis, all from STC Hyundai. So, I think that sums up how I feel about STCHyundai! I keep coming back for a reason. They always treat me the right way. I'll give you this latest example:

I had an issue with my sunroof/moonroof on my 2015 Genesis not retracting the whole way. The roof seemed to be 'racking' or something that would keep the sunroof from fully retracting without manual help.
I took it in, and they 'fixed' it, to the tune of $855!! I then took it home, drove it for a few days, and the issue started...again. I called and scheduled another appointment and they took the car in again. This time, they ordered and installed a whole new system....and, at no cost! However, I'm still trying to get my original $855 back, as that should never have been spent to begin with.

Another great thing about STCHyundai, is that they have a great deal on their oil changes!! $39! I couldn't get in one day, so I took it to a Valvoline-Lube Xpress...they charged me $150!! for a freaking oil change!! they said because it took synthetic, 5 quarts, AND because the car had a protective shield underneath that had to be taken off!! Nonetheless...I've been going back to STC Hyundai for my oil changes! Best service EVER!

The sales team is also very nice. I always deal with Nathan Nazzari. He's always been very good to work with.

So, overall, I have always been a very happy customer! That's why I return to STC Hyundai for my sales and service.

Thank you!!
Rick Myers
Recommended
Bob R. from St. Charles Hyundai responded on 10/30/2019 05:08 AM

Thanks for the great review ! also we appreciate your continued service with us ! thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
SB
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Stephen B.
O Fallon, MO
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
competent fast
Excellent
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 10/18/2019 11:36 AM

Thank you for the positive 5 star review. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
Verified Customer
Lake Saint Louis, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nancy
Quick service
Recommended
Brad D. from St. Charles Hyundai responded on 10/14/2019 07:04 AM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
JG
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Joan G.
O Fallon, MO
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service is great as will as the car service
Everyone is friendly. The go out of their way to make you comfortable.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 10/10/2019 04:51 AM

Thank you for the positive 5 star review! If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
Verified Customer
O Fallon, MO
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick service
Always helpful. Quick service
Recommended
Bob R. from St. Charles Hyundai responded on 10/08/2019 04:51 AM

Thank you for the great review ! we appreciate your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
Verified Customer
St. Peters, MO
2006 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent services
Excellent services
Recommended
Brad D. from St. Charles Hyundai responded on 09/25/2019 04:52 AM

Thank you for the great survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
Verified Customer
O Fallon, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fantastic
Great service. Quick and friendly.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 09/24/2019 01:41 PM

Thank you for the 5 star review!


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
JH
gravatar
James H.
O Fallon, MO
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Extended warranty diagnosis
I brought my vehicle in cause I had received an extended warranty for our Elantra. I have 105,000 miles on my car and the warranty was up to 120,000. My car was making a lot of ratteling noises and when I called to make tree appointment, I asked how I would know if the problem was the warrantied part. The service guy said that it sounded like the problem.
But they would charge me a fee to diagnose the problem. I wouldn’t have to pay it if it was the warranted part.
But that is ridiculous that I have to pay to see if my car qualifies to have a part replaced that they extended the warranty on.
Not Recommended
Brad D. from St. Charles Hyundai responded on 09/19/2019 06:42 AM

Thank you for the survey on your recent service with our dealership. We hope to see you soon for your next routine maintenance. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
WH
gravatar
Walt H.
Saint Charles, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
the service people
the service people
Recommended
Bob R. from St. Charles Hyundai responded on 09/17/2019 11:28 AM

Thanks for the great review ! and as always your business is greatly appreciated ! thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
RU
gravatar
Rebecca U.
Florissant, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer care
Kelly Sullivan was so helpful in getting the service scheduled before we left town.
Recommended
Brad D. from St. Charles Hyundai responded on 09/17/2019 06:40 AM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
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