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DONNIE VO

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(438 reviews)
76

Reviews of DONNIE VO

RB
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Raymond B.
West Covina, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The young Asian service guy is the best
I don’t remember his name but he was the guy that helped me promptly while the older gentlemen service guys acted as if I was sitting on the service waiting area as if I had nothing else to do in my life. I will only recommend that my friend deal only with the young Vietnamese guy because he will get you in and out promptly and is very curtious
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/25/2018 08:03 AM

Hi Raymond,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
DV
DONNIE VO
Verified Customer
Walnut, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good on Weekdays
Not the long wait on a weekdays on a Saturday (even with appointment- for which I was 30 minutes early, -I wasn't checked in until 30 minutes after my appointment time).
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/23/2018 11:50 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
CL
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Carmen L.
Rowland Heights, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Curtis is the best
I live every experience with Hyundai but Curtis always goes above and beyond. Henis very attentive and has great customer service. Thank you Curtis
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/22/2018 07:47 AM

HiCarmen,
Thank you very much for take the time out of your day to fill out 5 star rating.
We appreciate business.

Employees worked with
DV
DONNIE VO
BL
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Belinda L.
Diamond Bar, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Jae Lee was my service rep. Very personable, and polite. Overall, the service department is very organized and well-run. Now my granddaughter has a Hyundai and she’ll be taking it here as well for service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/21/2018 10:38 AM

Hi Belinda,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Verified Customer
West Covina, CA
2005 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer services
....from Alex Lee & C Park. Their understanding & professionalism made my experience at Hyundai very satisfactory.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/20/2018 01:11 PM

Hi Judy,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
DV
DONNIE VO
RH
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Raymond H.
West Covina, CA
2018 Hyundai Elantra Gt
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Average
Have bought six previous vehicles and serice appears to continue to decline.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/20/2018 12:05 PM

Hi Raymond,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience.

Employees worked with
DV
DONNIE VO
Verified Customer
Upland, CA
2018 Hyundai Ioniq Plug
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Timely,Good Service
Had an 8:00 am appointment. My car was checked in immediately .
Javier Esquivel set me up and assured me that my car would be done in about 1 hr. He told me he would find me or call my cell when the car was done. Sure enough, at about 9:00 he found me and I was on my way in about 5 mins.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/20/2018 11:40 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
DK
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Daniel K.
La Crescenta, CA
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
I had a good experience. Everyone was professional and helpful.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/20/2018 09:52 AM

Hi Daniel,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Verified Customer
Chino Hills, CA
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good
Had a fun time
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/20/2018 08:01 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
DV
DONNIE VO
JP
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Jong P.
Brea, CA
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
KIND
Even it was Saturday...so busy schedule but they give me a best service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/19/2018 04:30 PM

Hi Jong,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Verified Customer
La Puente, CA
2016 Hyundai Elantra Gt
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Blank
Comments are present.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/18/2018 10:17 AM

Hi,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
Verified Customer
Whittier, CA
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Great customer service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/13/2018 03:19 PM

Good afternon,

Thank you for your review. I am pleased to hear our service team provided you with great customer service. We look foward in seeing you on your next scheduled visit.

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
LP
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Lizsa P.
West Covina, CA
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outstanding care
Javier and his team have been taking care of my 2010 Elantra since I purchased it. I have had no major issues and we're approaching year 8. I'm grateful for the care we get at Puente Hills Hyundai.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/13/2018 09:24 AM

Good morning,

We appreciate the time you have taken to leave us your feedback. I am pleased to hear our service team has provided you with 5 star service for 8 years and counting. We look foward in seeing you on your next service and continue providing you with outstanding service.

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
OM
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Oscar M.
Diamond Bar, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I never have to worry about the mechanics on my care, they are very thorough!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/11/2018 08:26 AM

Good morning,

We appreciate the time you have taken in leaving us your 5 star review. Im happy to hear our Puente Hills Hyundai team provided you with great service. We look foward in seeing you soon on your next scheduled visit.

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
BB
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Brenda B.
La Puente, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Everything was as promised!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/11/2018 08:17 AM

Good morning,

We are glad to hear our team provided you with 5 star service. We will be looking foward to seeing you on your next visit.

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
Verified Customer
Fullerton, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendliness
Very friendly staff
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/08/2018 08:10 AM

Good morning,

Thank you for taking the time to write a review & your 5 star survey. We are happy to hear of your friendly experience. We look foward in seeing you on your next service visit.

Employees worked with
DV
DONNIE VO
MA
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Mayte A.
Whittier, CA
2014 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
I always receive great service and customer service from Javer. He always treats me well and offers hia best honest advice regarding what service my vehicle needs. I always look for him. Thank You Javer and keep up the great work.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/06/2018 03:27 PM

Hi Mayte,
Thank you for 5 star survey with nice comment to Javer.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
Verified Customer
Pico Rivera, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Great customer service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/05/2018 09:53 AM

Good morning,

Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
DV
DONNIE VO
SL
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Soyoung L.
Chino Hills, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service
Fast and Good response for my service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/04/2018 10:48 AM

Hi Soyoung,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
DV
DONNIE VO
CH
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Curtis H.
Diamond Bar, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Vehicle service
I missed my scheduled appointment and did a walk in. This service was just an oil change, I was in and out within 45 minutes. I watched the mechanic conduct a complete vehicle inspection. Puente Hills Hyundai is the only place for service on my 2015 Genesis.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/04/2018 10:46 AM

Hi Curtis,
Thank you for 5 star survey and being our loyal customer.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
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