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SureCritic / Hyundai Dealer / Puente Hills Hyundai / DONNIE VO
DV

DONNIE VO

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(438 reviews)
76

Reviews of DONNIE VO

WC
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Warren C.
Corona, CA
2018 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Tino was great!
Quick and thorough service. Tino even gave me a ride when the shuttle service was really busy!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/14/2018 04:53 PM

Thank you so much for the great review.
Your kind words are much appreciated.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
Verified Customer
Hacienda Heights, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer
Javer is excellent.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/14/2018 04:53 PM

Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
JM
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Joanne M.
Rowland Heights, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service!!!
Puente Hills Hyundai rocks! Thanks for the fast and efficient service.

Joanne Manese
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/12/2018 10:47 AM

Thank you for the beautiful wording!  We are so glad your experience here was a positive one.  Thank you.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
PF
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Patricia F.
Whittier, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service with kindness
great service with kindness
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/09/2018 08:53 AM

Thank you for the 5 star review.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
SK
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Sandy K.
Diamond Bar, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Match service
Willing to match service save me time to drive a longer distance.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/07/2018 03:42 PM

We try to do our best to make you happy.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
HC
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Howard C.
Santa Ana, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
I brought in my Hyundai Tucson because it needed maintenance and i had made an appointment with Jae Lee. Jae is very helpful with explaining what maintenance orders would be done for my car and answered all my questions that I had. Will be going back to him for both of my Hyundai cars needs.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/07/2018 03:40 PM

Thank you for the great review.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
RV
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Rudy V.
Pico Rivera, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai La Puente
Great dealership and servicing department!!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/06/2018 08:36 AM

Thank you for the great review.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
Verified Customer
Pomona, CA
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2018
verified customerVerified Customer
Category: Service
Good customer service by Tino
Service advisor did everything possible to ensure my repairs were completed. He stayed in touch with any updates and progress. Definitely recommend you ask for him when visitng this service dept.
Not Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/04/2018
Service Type: Repair
Category: Service
Good customer service by Tino
Service advisor did everything possible to ensure my repairs were completed. He stayed in touch with any updates and progres. Definitely recommend you ask for him when visitng this service dept.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/05/2018 08:26 AM

    It’s unfortunate the service did not meet your expectations.  But I am glad to hear that at least Tino did a good job. Please call us if we can help you in the future.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 11/14/2018 03:59 PM

Thank you for the re scoring. Tino appreciate you, too.^^
We will make sure to take care of you better next time.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
CM
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Cheng M.
El Monte, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
excellence service
as expected, no disappointment
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/02/2018 11:32 AM

Thank you for the great survey.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
MG
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Minjun G.
Hacienda Heights, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Nice service. Patient. Fast.
I like the rest lobby.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/30/2018 07:57 AM

Thank you for the 5 star review.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
MI
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Mary I.
Diamond Bar, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Explain exactly what needed
Got the car in an out quickly ‘ honor my coupon from anothe Hyundai dealership! Javier did a great job!
Thank you Javier,
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/29/2018 10:45 AM

Mary, it is nice to hear from you!  Thank you for being a loyal customer. Javer will like this Review too.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
Verified Customer
West Covina, CA
2013 Hyundai Elantra Gt
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance parts
The advisors were able to let the customers know what parts of the car needs to be fixed and gave accurate estimates of how long it will take to fix it.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/29/2018 10:42 AM

Thank you for the review.  We will work harder and make sure to earn 5 stars from you next time.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
DV
DONNIE VO
JS
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Joseph S.
Diamond Bar, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
friendly and fix car on time.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/29/2018 10:42 AM

Thank you for being a loyal customer.  We appreciate the positive comments, too.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
ER
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Edwin R.
South Gate, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Excellent customer service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/25/2018 12:04 PM

Thank you for the great review.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
JJ
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Jose J.
El Monte, CA
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
FRIENDLY ,CURTEOUS AND I WAS WELL RECEVIED
Good experience, well-received, service very good. thank you

JOSE LUIS JIMENEZ JR
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/18/2018 10:42 AM

We are so glad your experience here was a positive one.  We appreciate your feedback.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
DV
DONNIE VO
Verified Customer
West Covina, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
The service is always good
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/18/2018 10:39 AM

We are so glad your experience here was a positive one.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
VP
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Veronica P.
La Puente, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service as always
friendly greeting - clean waiting room. Fast service. everyone was great.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/18/2018 10:38 AM

Thank you so much for the great review.
Your kind words are much appreciated.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
DV
DONNIE VO
RC
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Robert C.
Whittier, CA
2015 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
PM Service
Excellent Customer Service as in previous visits to your dealership.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/16/2018 10:44 AM

We are so glad your experience here was a positive one.  Thank you for the 5 star.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
SJ
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Steven J.
Rowland Hghts, CA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service and great work.
Excellent customer service and great work
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
RW
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Richard W.
Diamond Bar, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
The young man that took care of me was excellent. my wife is in the hospital and I was in a hurry to get to her as soon as possible and they got me in and out of there very quickly. Thank you
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/12/2018 02:10 PM

I am sorry to hear about your wife.  I hope she is OK now.  Thank you for the 5 star review.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
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