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SureCritic / Hyundai Dealer / Puente Hills Hyundai / DONNIE VO
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DONNIE VO

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(438 reviews)
76

Reviews of DONNIE VO

LW
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Larry W.
Hacienda Heights, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly & clean
Very satisfied with the service advisor
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/17/2018 09:08 AM

Thank you so much for the great review.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
DG
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Diane G.
West Covina, CA
2013 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recent visit
Clean facility, pleasant staff but wish service appointment was timely. Do a better and quicker job cleaning car or eliminate that service. Time and great service is critical for me since we pay dealer rates.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/10/2018 11:56 AM

I am sorry to hear that you were not pleased with our service time.  We will continue to try to make improvement on that.  And yes.  We still have loyalty points.  You automatically earn points every service you purchased here.  You don't have to do anything.  I will remind Tino to make sure to go over the recommendations before release the car.  And I have to say thank you for the generous 4 star review.  We will make sure to earn 5 stars on your next visit.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
CH
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Curtis H.
Diamond Bar, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Regular vehicle service
As usual I returned my 2015 Genesis for servicing. Javer Esquivel got right to work reviewing and recommending service for my vehicle. An hour later I was on the road with a perfect performing vehicle. Puente Hills Hyundai has performed every service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/12/2018 02:21 PM

We always appreciate positive feedback from our customers.  Also, when our customers leave here happy, that makes us happy.^^
Thank you for the 5 star review.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
DB
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David B.
West Covina, CA
2018 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thanks
Thanks
Recommended
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
SP
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Sun P.
Chino Hills, CA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good
Good
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/08/2018 10:37 AM

Thank you for the review.  We will make sure to earn 5 stars next time.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Verified Customer
Gardena, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
good job
Good service good manner.
Recommended
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
CD
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Claudia D.
West Covina, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
We were worried that the problem was major but instead it was a recall problem. All of the employees are real helpful.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
CJ
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Carlos J.
Los Angeles, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Very good service
Friendly staffs and good service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/03/2018 05:03 PM

Thank you for the 5 star review.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
TS
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Tim S.
Montebello, CA
2009 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
cars returned to customers with warning lights on.
I hadn't come to your dealership for some time do to a previous bad visit to your dealership, seems like nothings changed.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/29/2018 08:29 AM

It’s unfortunate the service did not meet your expectations.  Please call us back if we can help you in the future.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
Verified Customer
Hacienda Heights, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Needed a new battery. Was disappointed with AAA's battery replacement service (waited nearly 2 hours for the contractor, who then said he wouldn't have a battery until the next day - at a cost more than I'd been quoted over the phone). Costco didn't have my battery in stock. So called PH Hyundai. Within an hour of that call I was already back on the road with the new battery installed. Excellent service!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/26/2018 05:05 PM

Thank you for the beautiful review!  It is always pleasure to see our customer happy.  Thanks again for taking your time to fill out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
TW
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Teresa W.
Whittier, CA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly advisor
Had an appointment for my car service. I was greeted with friendly staff and didn’t have to wait long at all.
Recommended
Employees worked with
DV
DONNIE VO
PM
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Paul M.
Pomona, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service & Recalls
Easy to make appointment and service was quick.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/20/2018 04:05 PM

I am glad to hear that we made you happy.^^
Thank you for the 5 star review.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
DV
DONNIE VO
SM
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Sorangela M.
Los Angeles, CA
2018 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Too long a wait
Oil change took too long. I do not look forward to a service. Who knows how long that’ll take if an oil change alone took more than 2 hours
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/19/2018 05:24 PM

I am sorry that your experience with us was not a good one.  Sometimes we have days like that. Please visit us again and look for me.  I will personally take care of you.  Thank you for taking your time to fill out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
DV
DONNIE VO
Verified Customer
Altadena, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Great service and friendly staff! My car runs like new again.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
CL
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Carmen L.
Rowland Hghts, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always great customer service
My experience with Hyundai Puente Hills is always great. Javer esquivel is always so helpful and he always provides great customer service and he always remembers my name. I am not just another number. Thank you Puente Hills Hyundai and Javer Esquivel.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/17/2018 05:01 PM

We always appreciate your business. A beautiful review like this always make us happy.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
CB
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Christelle B.
Brea, CA
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Very good service
Nice associate, eager to do good and serve pre-promptly and nicely.
Recommended
Employees worked with
DV
DONNIE VO
LB
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Leo B.
South El Monte, CA
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Care service was great.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
Verified Customer
West Covina, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Above And Beyond Customer Service
It is always a pleasure to deal with the service team at Puente Hills Hyundai. They go above and beyond my expectations. Thanks Brain for your support.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/14/2018 08:33 AM

Thank you for the beautiful review!  We always appreciate positive comments like yours^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
DV
DONNIE VO
Verified Customer
Rowland Hghts, CA
2009 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always dependable, gives options to save money
I have brought 3 different cars there for service ever since they opened.
I did not buy them there, but Chan and Javer have always treated me like a million bucks.
I still have all 3 cars and they have been dependable. They have 90K, 160K and 140K and still are running strong. They give a discount for older cars.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/13/2018 08:32 AM

Thank you for being a loyal customer for Hyundai. Chan and Javer will love your wonderful comment.  We always appreciate your business.  Thank you again for the 5 star review!!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
CC
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Christina C.
Garden Grove, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
JAE LEE
JAE LEE IS WHAT MAKES THIS SERVICE DPT WHOLE, %100 RECOMMENDED, IF YOU NEED ANY SERVICE SEE HIM! NICE YOUNG RESPECTFUL MAN !
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/11/2018 10:56 AM

Thank you for the great review.  Jae will love this too.^^  Thanks again for taking your time to fill out the survey

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
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