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SureCritic / Hyundai Dealer / Lee Johnson Hyundai of Everett / Eric Roberts
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Eric Roberts

Service Advisor
Lee Johnson Hyundai of Everett
Eric joins a small group of veteran employees who have been with us since 2017! With Eric as your Service Advisor, from the time you schedule your visit to the time your vehicle is ready for pickup, Eric will be there every step of the way!
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(867 reviews)
85

Reviews of Eric Roberts

SM
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Sharon M.
Redmond, WA
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Dealership
They are very attentive and caring.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 10/05/2016 09:46 AM

Thank you for your business!

Employees worked with
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Eric Roberts
Service Advisor
RD
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Ryan D.
Burien, WA
2016 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/05/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Do not go here
This place has a very incompetent service managers especially Devon(SP?). He has no customer service skills, and plain rude. Messed up the part order and took more than a month for another representative to tell me that the part was never ordered. I guess the title service "manager" got to his head so he thinks he can treat customers without respect.
Not Recommended
Justin R M., General Manager from Lee Johnson Hyundai of Everett responded on 10/05/2016 08:32 AM

Hi Ryan, I am sorry you felt my responce was generic, I meant what I said and we did meet and have a conversation about this issue.

Employees worked with
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Eric Roberts
Service Advisor
KM
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Keven M.
Monroe, WA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people
Overall it was a great experience. We will return.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 10/05/2016 07:43 AM

Thankyou for your feedback

Employees worked with
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Eric Roberts
Service Advisor
FA
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Frederick A.
Everett, WA
2011 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service experience
The staff was friendly, quick and I'm very happy with the service.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 09/27/2016 08:08 AM

Thank you, we appreciate your business!

Employees worked with
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Eric Roberts
Service Advisor
GK
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Gary K.
Lake Stevens, WA
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
The Service Dept is very professional
The Service Dept is very professional, , and the service was completed very fast. The service tech explained what he did and we took a test drive. Everything works perfect! If we ever need service again, we will take it to Hyundai of Everett.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 09/26/2016 11:39 AM

Thank you for your feedback and comine to us for your service needs!!!!

Employees worked with
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Eric Roberts
Service Advisor
JG
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Jerome G.
Kirkland, WA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
They care
The customer always seems to come first at Everett Hyundai
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 09/26/2016 11:40 AM

Thank you for your feedback!!!!!

Employees worked with
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Eric Roberts
Service Advisor
MG
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Michael G.
Sultan, WA
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
professional
Great customer service.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 09/21/2016 08:51 AM

Thank you, we appreciate your business!

Employees worked with
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Eric Roberts
Service Advisor
CW
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Colleen W.
2013 Hyundai Tucson
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/14/2016
verified customerVerified Customer
Category: Service
Hopefully won't happen again
Devin was very kind and apologetic, an offered me an incentive to return for my next service. It was explained to me that each dealership is only allowed a certain number of cars on its lot to be used as loaners, and Hyundai of Everett is taking steps to try to increase its allotted pool of loaner cars so this type of situation does not occur again. I would advise if you are scheduling a service appointment and will need a loaner, ask pointedly if there will be a loaner available or if you will be using a rental car.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/17/2016
Service Type: Repair
Category: Service
"Loaner" is actually a rental
If you will need a loaner car, especially if you are crunched for time, make sure to ask for a car off the lot or you will be stuck getting a rental car from Enterprise. Getting the rental requires waiting for someone from Enterprise to pick you up, drive you to the rental lot, and fill out more paperwork before you are able to leave, and then returning to the rental lot and being driven to the dealership. Not only is this extra hassle, but Enterprise is not as scrupulous about its customer service. Took an hour and five minutes between dropping off my car and actually being able to leave the Enterprise lot for work.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 09/20/2016 07:21 AM

Thank you for your feedback we will be contacting you shortly regarding this concern.


Devin Micallef

DEVIN M. from Lee Johnson Hyundai of Everett responded on 09/26/2016 09:40 AM

Thank you for taking to time to speak to me this morning.


Devin Micallef

Employees worked with
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Eric Roberts
Service Advisor
KS
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Kathleen S.
Edmonds, WA
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service!
Everett Hyundai makes service appointments actually enjoyable. The service technicians are always very thorough and give a comprehensive assessment of all systems and a heads-up about what to expect in the future. Their waiting room is proof of their excellent customer care attitude: free drinks, snacks, newspapers, and a tv to watch! These folks are the best!
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 09/16/2016 08:05 AM

Thank you for your business!

Employees worked with
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Eric Roberts
Service Advisor
PE
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Patricia E.
Coupeville, WA
2014 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2016
verified customerVerified Customer
Category: Service
Above and Beyond to Make it Right
After my last review Devin contacted me to discuss my concerns. He sent someone to my work location to pick up my car so I wouldn't have to take time away from my work day to bring the car back to the shop. They replaced the missing plugs in my headliner and not only did they remove the fingerprints from the headliner, they detailed the entire car for me! The morning before this, my tire pressure light came on and I couldn't get it to turn off. They adjusted the air in the tires, checked for leaks and reset my tire pressure light - at no charge to me. This is the kind of service I experienced in the past, and really appreciate the efforts you made to make things right. Thank you!
Recommended
Employees worked with
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Eric Roberts
Service Advisor
DJ
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Dennis J.
Mill Creek, WA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service. great prices
These guys care more about my long term business than short term profits. Try it, you'll like it.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 09/15/2016 09:39 AM

Thank you for your business!

Employees worked with
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Eric Roberts
Service Advisor
Verified Customer
Lake Stevens, WA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Overall a great dealership! Friendly and helpful!
Recommended
JC M., PARTS MANAGER from Lee Johnson Hyundai of Everett responded on 09/13/2016 08:24 AM

Thank you for your business.  We look forward to seeing you again.

JC MISKO
PARTS MANAGER
425-258-9100
Employees worked with
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Eric Roberts
Service Advisor
Verified Customer
Marysville, WA
2015 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/09/2016
verified customerVerified Customer
Category: Service
Service inspection
The service staff stayed 30mins after normal working hours to correct their previous work.
Recommended
Employees worked with
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Eric Roberts
Service Advisor
Verified Customer
Marysville, WA
2015 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/09/2016
verified customerVerified Customer
Category: Service
Service inspection
The service staff stayed 30mins after normal working hours to correct their previous work.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/07/2016
Service Type: Repair
Category: Service
Service inspection
The customer service was great however i left the repair shop with a new problem i didnt come in with.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 09/08/2016 08:13 AM

Thank you for contacting us we look forward to correcting your concern.

Devin Micallef

DEVIN M. from Lee Johnson Hyundai of Everett responded on 09/09/2016 08:49 AM

Thank you for coming in to correct this concern.

Devin Micallef

Employees worked with
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Eric Roberts
Service Advisor
JD
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Julie D.
Stanwood, WA
2011 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/06/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great place
Service excellent
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 09/06/2016 04:52 PM

Thank you, we appreciate your business! We hope to earn all 5 stars next time.

Employees worked with
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Eric Roberts
Service Advisor
DW
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Daniel W.
Everett, WA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
quick servace
thank you
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 09/01/2016 02:00 PM

Thank you, we appreciate your business!

Employees worked with
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Eric Roberts
Service Advisor
Verified Customer
Lake Stevens, WA
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thanks!
?
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 08/29/2016 10:46 AM

Thank you for your feedback

Employees worked with
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Eric Roberts
Service Advisor
Verified Customer
2017 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/26/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Fairly quick and courteous.
Had some trouble with the computer but all was sorted out.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 08/27/2016 08:15 AM

Thank you for your business and we hope to earn all 5 stars next time.

Employees worked with
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Eric Roberts
Service Advisor
LS
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Larry S.
Camano Island, WA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
top of the line business
I have returned to this dealer for all my service since becoming a Hyundai owner in 2010. They are top of the line in customer care. This business produces a gold standard by which the rest of the industry should be judged.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 08/25/2016 05:59 PM

Thank you, we appreciate the opportunity to serve you!

Employees worked with
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Eric Roberts
Service Advisor
TF
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Thomas F.
Seattle, WA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service
Fast and professional
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 08/25/2016 07:40 AM

Thank you, we appreciate your business!

Employees worked with
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Eric Roberts
Service Advisor
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