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JE

JAVER ESQUIVEL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1012 reviews)
84

Reviews of JAVER ESQUIVEL

LM
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Linde M.
Redlands, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Fast service writers and actual service
More herbal tea and danish choices and or a capacchino machine...
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/02/2018 11:38 AM

HaHa... a cappuccino machine sounds good to me,too.^^
Next time you come, please see me. I will make a cup of cappuccino or latte.
Thank you for the 5 star review.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
CH
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Chong H.
Diamond Bar, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
excellent service
Friendly, excellent professionalism.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/29/2018 10:47 AM

 Thank you for the great review.  We always appreciate your business.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
MI
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Mary I.
Diamond Bar, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Explain exactly what needed
Got the car in an out quickly ‘ honor my coupon from anothe Hyundai dealership! Javier did a great job!
Thank you Javier,
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/29/2018 10:45 AM

Mary, it is nice to hear from you!  Thank you for being a loyal customer. Javer will like this Review too.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
CP
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Carolyn P.
Fort Mohave, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great people
Always great service by great people?
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/26/2018 08:29 AM

Thank you for being a loyal customer and for the 5 star review.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
TA
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Timothy A.
West Covina, CA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The customer service rep Jever
Great place to get service. Go see Jever.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/24/2018 04:14 PM

Your kind words are much appreciated.
Thank you for the great review!!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Fullerton, CA
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
I always try to ask for Javer when I come in for service bc hes knowledgeable and friendly each time. Thank you!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/22/2018 08:57 AM

Thank you for the great review.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
MM
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Miguel M.
Ontario, CA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Happy customer!
Very happy with service.. Javier is awesome!!
Great job.. Thanks again Javier for the great customer service!!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/17/2018 09:07 AM

When our customers leave here happy, that makes us happy. Thank you.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DF
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Donna F.
Fontana, CA
2013 Hyundai Elantra Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Your employees
Awesome customer service as always. Thank you
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/17/2018 09:08 AM

Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
LW
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Larry W.
Hacienda Heights, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly & clean
Very satisfied with the service advisor
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/17/2018 09:08 AM

Thank you so much for the great review.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
CM
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Cheng M.
El Monte, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
details
car like brand new again and Xavier was great as usual!
Recommended
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Hacienda Heights, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service!!
The service was great! The representative that took care of us expedite the repair. It took less time than expected. We appreciate the fast service.
Thank you puente hills hyundai for your good service.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
CA
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Coral A.
Los Angeles, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Auto detailing
Auto service ppl are very friendly. Invited to Waiting room. Coffee, water and goodies are there. Also a tv!!! Great
Recommended
Employees worked with
JE
JAVER ESQUIVEL
CH
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Curtis H.
Diamond Bar, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Regular vehicle service
As usual I returned my 2015 Genesis for servicing. Javer Esquivel got right to work reviewing and recommending service for my vehicle. An hour later I was on the road with a perfect performing vehicle. Puente Hills Hyundai has performed every service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/12/2018 02:21 PM

We always appreciate positive feedback from our customers.  Also, when our customers leave here happy, that makes us happy.^^
Thank you for the 5 star review.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
GD
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Gustavo D.
Pico Rivera, CA
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2013 Hyundai Santa Fe
120,000 mile service went very smoothly. Once again Javer was awesome providing the best customer service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/12/2018 02:17 PM

Thank you for the 5 star.
Your kind words are much appreciated also.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
CJ
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Carlos J.
Los Angeles, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Very good service
Friendly staffs and good service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/03/2018 05:03 PM

Thank you for the 5 star review.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
BC
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Bernard C.
Norwalk, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome experience
Brought my elantra for the first time and the service advisor handled everything in a very professional manner. Looking forward to my next service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/03/2018 05:05 PM

When our customers leave here happy, that makes us happy.  Thank you for taking the time to fill out our survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
CS
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Christopher S.
Fountain Valley, CA
2013 Hyundai Equus
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Warranty Promises, Less than honest.
Read the small print on your warranty. You are told one thing, and come to find out later, it is not the truth.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/02/2018 01:34 PM

It’s unfortunate the service did not meet your expectations.  Please call me directly if I can help you in the future. Thank you for taking your time to do a lengthy, honest comments.  We always appreciate your input regardless.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
CB
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Christine B.
Whittier, CA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Javier
Javier is the best, he is always very friendly and answers any questions I may have. He doesn't try to sell me on a service that I do not need.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
BR
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Brenda R.
La Puente, CA
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and easy
Fast and easy
Recommended
Employees worked with
JE
JAVER ESQUIVEL
TS
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Tim S.
Montebello, CA
2009 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
cars returned to customers with warning lights on.
I hadn't come to your dealership for some time do to a previous bad visit to your dealership, seems like nothings changed.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/29/2018 08:29 AM

It’s unfortunate the service did not meet your expectations.  Please call us back if we can help you in the future.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
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