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JE

JAVER ESQUIVEL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1012 reviews)
84

Reviews of JAVER ESQUIVEL

DG
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Debra G.
La Habra, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing Customer Service
Amazing customer service both service and dealership
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/02/2018 09:34 AM

Hi Debra,
Thank you for your 5 star survey.
We are happy to hear that Javer and our dealership provided amazing customer service to you.
We are looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
JE
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Javer E.
Los Angeles, CA
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
the people are great
every time I come for service I'm greet it. it is very pleasant. the people are wonderful. I will recommend and always come to Puente hills Hyundai. the one person I will always see is (Javer Esquivel) he is the best, he is veru knowledgeable. he always recommends what my vehicle is due for. always lets me know my next service. the vehicle is always wash and vacuum. thank you thank you.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/02/2018 09:31 AM

Hi,
Thank you for your 5 star survey.
We are looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
DV
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Daniel V.
West Covina, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
All good
No have
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/01/2018 04:42 PM

Hi Daniel,
Thank you for your 5 star survey.
We are looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
CL
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Carmen L.
Rowland Heights, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
I always get the best customer service at Puente Hills Hyundai and Javer is great he always remembers me and my name he is very helpful and explains everything so I understand exactly what is happening. Thank you Javer
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/31/2018 02:40 PM

Hi Carmen,
Thank you for the 5-star review.
We are happy to hear that Javer provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
SF
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Sherri F.
La Puente, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Customer Service
Everyone was helpful. Service was quick.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/31/2018 01:53 PM

Hi Sherri,
Thank you for your 5 star survey.
We are happy to hear that Javer provided great customer service to you.
I will pass your kind words to Javer.
We are looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
GA
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George A.
Walnut, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great personal service
Am always treated great at Puente Hills Hyundai. Javer really cares about his customers. My service was competed far earlier than originally estimated. Keep up the good work ! !
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/31/2018 01:52 PM

Hi George,
Thank you for your 5 star survey.
We are happy to hear that Javer provided graet personal service to you.
We are looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
EP
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Emilio P.
Los Angeles, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Outstanding and Laudable Service
From the moment you arrive, you always find a spot to leave your car. Almost immediately you are welcomed (very nice welcome; with a smile and exemplary kindness); then, you enter to a room when immediately your presence is noticed by the maintenance specialists. An employee whose name is Javer Esquivel, does an excellent work when in no time, asks you for the motive of your visit. He immediately takes control of your situation and gives you detailed and full information of the process, your car's needs and the time expected to get it back. I've hardly found an laudable service like his!! Then, the time he estimated was less that we both expected since my car received the service what was needed. It was a very nice surprise to get it back clean and ready to go. I want to express my gratitude for having a staff that is highly trained and is goal oriented. Congratulations! The experience was pleasant and is an example of the impact that creates a job well done. Congratulations!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/31/2018 11:02 AM

Hi Emilio,
Thank you for your 5 star survey.
We are happy to hear that Javer provided outstanding service to you.
I will pass your kind words to Javer.
We are looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
LB
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Leo B.
Whittier, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Car looked great. Customer service was awesome.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/31/2018 11:04 AM

Hi Leo,
Thank you for your 5 star survey.
We are happy to hear that our service deaprtment provided great service to you.
We are looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
LW
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Larry W.
Walnut, CA
2015 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
friendly people but most of no problems so far with the things i get done there
Being an older gentleman cost is a major issue today, minor and especially major service to the car is hard to save for . . . I have so far been able to keep coming to get these services but the older we get the harder it is

Note NFL is an issue we me I have stopped watching football and as I find sponsors of the NFL that still support them I have stopped buying their products
*THE AMERICAN FLAG MEANS EVERYTHING TO ME AND TO THE AMERICAN WAY OF LIFE AND FREEDOM . . . JUST SOMETHING TO THINK ABOUT, I HAVE BOUGHT TWO HYUNDAI'S IN THE LAST FEW YEARS ???
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/29/2018 08:32 PM

Hi Larry,
Thank you for your 5 star survey, and being Hyundai loyal customer.
We are happy to hear that our service department provided you exellent service.
We are looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
CM
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Charles M.
West Covina, CA
2012 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
DISAPPEARING AMENITIES
SINCE THE LAST TIME I WAS THERE, THE HOT DOGS, PASTRIES AND APPLES BEEN REMOVED FROM THE WAITING AREA? I WAS LOOKING FORWARD TO AN APPLLE AND PASTRY WHILE I WAITED ON THE WORK ON MY CAR.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/29/2018 12:53 PM

Hi Charles,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience.

Employees worked with
JE
JAVER ESQUIVEL
SV
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Sandra V.
Whittier, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and friendly
Service at Puente Hills is always quick and the reps are very friendly and don’t pressure you into getting Services that you didn’t plan on getting.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/29/2018 12:54 PM

Hi Sandra,
Thank you for 5 star survey.
We are looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
BH
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Brittany H.
Rowland Heights, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Very friendly service
Quick and friendly service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/29/2018 07:58 AM

Hi Brittany,
Thank you for your 5 star survey.
We are happy to hear that our service advisor provided you friendly service.
We are looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
CT
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Cinelle T.
Chino, CA
2012 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
bad customer rep
steeling recall didn't get fixed the first time (2 years ago), told the reps same day at that time that it didn't felt right and it didn't get fixed right, and he said it supposed work that way and should be fine. brought it back this time (2 weeks ago) for another recall and told another reps about the previous recall didn't get fixed, he went and do a drunk driver type of test drive, he also said there is nothing wrong with the steeling, I told him I drive other cars and none have this problem before, the steeling is so light and loose that I can navigate it with just one finger. after 3 hours of repair wait, he finally admitted the steeling was way off and there was a problem with it and his tech boss fixed it. While prepping his service render paperwork, he added that my battery is bad and need to get it replace right away, stupid me to believe a Hyundai customer service, so I took the battery out to the store and they did a 2 hours burn in test, result came out totally normal, nothing wrong, the battery was only one year old.
be aware, people..
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/26/2018 04:22 PM

Hi Cinelle,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
RC
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Robert C.
Whittier, CA
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Satisfied customer
I appreciate the service advisor for going out if was way to help with my vehicle.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/26/2018 03:53 PM

Hi Robert,
Thank you for your 5 star survey.
We are happy to hear that our service advisor gave you satisfied service.
We are looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
GW
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Gary W.
La Puente, CA
2011 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall service
See previous page.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/26/2018 07:39 AM

Hi Gary,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience.

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
IV
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Isaiah V.
San Dimas, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly
Great service in a timely matter
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/25/2018 02:37 PM

Hi Isaiah,
Thank you for your 5 star survey.
We are happy to hear that Javer provided great service to you.
We are looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
PR
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Philip R.
Whittier, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service and Recommendations
Memorable experience getting my Sonata serviced. Javier was extremely helpful, efficient, and made my service experience an easy one. He also made sure to alert me to the next round of scheduled maintenance and what that would involve from a time and cost perspective. Appreciated being informed of what to prepare for.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/25/2018 01:00 PM

Hi Philip,
Thank you for your 5 star survey, and being loyal customer.
We are happy to hear that Javer provide you exellent service to you.
We are looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
DR
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Deborah R.
Ontario, CA
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Satisfied Customer
I purchased my last two cars from PH Hyundai and I always have my car serviced there. They always give me great customer service. Javier in the Service Department is wonderful. If I have a question, I can call him on the phone and mention my last name and he knows right always who he's speaking to. That's really getting to know your customers and having a good relationship with them. There were a few major things I needed to get serviced that I had put on the back burner so this particular visit I got everything done, my car rides so much better now. I may have paid more than what I wanted to but the services had to be done. In the long run it's worth it!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/25/2018 01:01 PM

Hi Deborah,
Thank you for your 5 star survey.
We are happy to hear that Javer provided great service to you.
I will pass your kind words to Javer.
We are looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
KM
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Kimberly M.
Walnut, CA
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent!
I had my service with Javer, who was fantastic. He did a great job of explaining everything that would be done during the service and keeping me informed about my car. I will definitely be making my appointments with him in the future.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/24/2018 02:57 PM

Hi Kimberly,
Thank you for your 5 star survey, and being loyal customer.
We are happy to hear that Javer provided exellent service to you.
We are looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
Verified Customer
Rowland Heights, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good
Very nice servicing !!!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/24/2018 02:56 PM

Hi,
Thank you for your 5 star survey.
We are happy to hear that our service department provide you good service to you.
We are looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
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