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JE

JAVER ESQUIVEL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1012 reviews)
84

Reviews of JAVER ESQUIVEL

Verified Customer
Diamond Bar, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Manufacturing Recall
Scheduling is easy on the web-site, service completed on time.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/16/2017 08:41 PM

Hi,
Thank you for 5 star survey with kind words to us.
Happy Holiday!

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Alhambra, CA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service Rep
I was very please with the overall service. Special Thanks to service rep Javier
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/12/2017 03:37 PM

Hi,
Thanks so much for taking the time to share your service department experience.
I really apologize for not being able to earn a five star rating on your last visit.
We strive to provide nothing but 5 star service to our customers.
I am looking forward to seeing you soon.
Happy Holidays!

Employees worked with
JE
JAVER ESQUIVEL
CF
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Chip F.
La Habra, CA
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
2011 Bill Elantra
Service was first class Javier handled my car professionally I will always recommend Puente Hills Hyundai and have my car serviced there
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/12/2017 10:46 AM

Hi Chip,
Thank you for 5 star survey.
We very happy to hear that Javer and our service department provided first class service to you.
Happy Holidays!

Employees worked with
JE
JAVER ESQUIVEL
CM
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Cheng M.
El Monte, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellence service
Advisor was knowledgeable. However, wait to see an advisor was not fast due to short staffs
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/11/2017 04:51 PM

Hi Cheng,
We are very happy to hear that you received exellent service despite short staffs.
Thank you for 5 star survey.
Happy Holidays!

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Hacienda Heights, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Without great customer service, businesses fail.
From what I experienced, your doing a good job picking employees.
Keep up the good work.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/09/2017 07:46 AM

Hi,
Thank you for 5 star survey with nice comment to our dealership.
Happy Holidays!

Employees worked with
JE
JAVER ESQUIVEL
SO
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Socorro O.
Los Angeles, CA
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Extra mile service
Our service adviser took excellent care of us, was extra helpful with us special ordered a replacement brake light harness for us scheduled our appointment to get it replaced 2 days later !
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/07/2017 07:39 AM

Hi Socorro,
Thank you for 5 star review and nice words to Javer.
Happy Holiday!

Employees worked with
JE
JAVER ESQUIVEL
AO
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Angel O.
Bellflower, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service from Raymond
Thank you for the quick service always helpful when Raymond helps.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/06/2017 11:19 AM

Hi Angel,
Thank you for 5 star survey.
We are glad to hear that you received exellent service from our staff.
Happy Holiday!

Employees worked with
JE
JAVER ESQUIVEL
CL
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Carmen L.
Rowland Heights, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Alway great customer service
Javier was wonderful as always he is always very helpful polite and friendly kudos to him. I love the fact that I am always treated well and called by my name and not just another number to him. Thank you very much.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/05/2017 10:15 AM

Hi Carmen,
Thank you for 5 star review and very kind words to Javer.
Happy Holiday!

Employees worked with
JE
JAVER ESQUIVEL
SS
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Steve S.
Santa Fe Springs, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Last minute
I just needed a alignment done and they took everything out really fast and timely manner great service thank you very much
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/04/2017 01:49 PM

Hi Steve,
Thank you for 5 star rating to us.
We are glad to hear that we provided timely manner with great service to you.
Happy Hloiday!

Employees worked with
JE
JAVER ESQUIVEL
SB
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Samia B.
Hacienda Heights, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Good job
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/04/2017 02:59 PM

Hi Samia,
Thank you for 5 star survey.
We are looking forward to seeing you again,
Happy Holiday!

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Altadena, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Rating
Fantastic!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/04/2017 03:00 PM

Hi,
We are glad to hear that you received fantastic service.
Thank you for 5 star survey.
Happy Holiday!

Employees worked with
JE
JAVER ESQUIVEL
HJ
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Heinz J.
West Covina, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
nearbye
great
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/27/2017 07:43 AM

Hi Heinz,
Thank you for the 5-star review.
We are so happy to hear that our service department provided great customer service.

Employees worked with
JE
JAVER ESQUIVEL
DF
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Donna F.
Fontana, CA
2013 Hyundai Elantra Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Your employees
Love the service I will return
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/24/2017 08:31 AM

Hi Donna,
Thank you for 5 star survey with kind words to Javer.
Happy Thanksgiving!

Employees worked with
JE
JAVER ESQUIVEL
EP
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Emilio P.
Los Angeles, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Care. Is the word that describes this dealer
The staff really cares. From the moment you arrive, throughout the whole purpose of your visit, every single person care for you. My last two vehicles were purchased here and all I got was a friendly and honest service. One person in particular does an exceptional service, Javer Esquivel. He is fast, accurate and greatly honest with the input you get when servicing your car. My wife and I are planning to get another vehicle and definitely will come back with them. We live in Los Angeles, so, the place is not near our house but worth the trip. Honestly, we don't want to go anywhere else.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/22/2017 08:38 AM

Hi Emilio,
Thank you for taking the time to complete our survey and posted at Google review.
I appreciate business and happy to hear that you received comfortible service, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome Service Department
The service department is friendly, knowledgeable and efficent
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/22/2017 08:40 AM

Hi,
Thank you for 5 star review.
We are glad to hear from customer that we provided awesome service.

Employees worked with
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
PW
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Phyllis W.
Pomona, CA
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Job well Done
I stopped in for my regular oil change, no appointment. Thank you so much for taking care of me and getting the job done in a timely manner.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/22/2017 08:44 AM

Hi Phyllis,
We are happy to hear that you received good service despite no appointment.
Thank you for 5 star survey.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Ontario, CA
2011 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service, great people
Had to get something fixed on our car, Javier could not have been any nicer and attentive. Give him a raise, Hyundai.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/22/2017 08:47 AM

Hi,
I appreciate business and happy to hear that you received comfortible service, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Whittier, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Excellence
The Customer Service was excellent .
Recommended
Employees worked with
JE
JAVER ESQUIVEL
JM
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Joanne M.
Rowland Heights, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service!!!
Puente Hills Hyundai never fails to exceed my expectations. They are quick to attend to me and pays attention to what is needed for my car. I recently went in to change 1 tire due to a bubbling on the tire, and they pointed out the other tire that needed to be changed as well because both front tires were too bald already. I also need alignment. Overall, I got both tires changed alignment, free car wash, radio recall fixed, cabin filter recall fixed, and I was able to pick it up on the time I was promised. I am extremely pleased with the service, price, and treatment PH Hyundai provided. Thanks to Javier, Rick, and the young man who took care my car. You guys are awesome!!!
Recommended
Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
Verified Customer
La Habra, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good customer service
Great service
Recommended
Employees worked with
JE
JAVER ESQUIVEL
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