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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAVER ESQUIVEL
JE

JAVER ESQUIVEL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1012 reviews)
84

Reviews of JAVER ESQUIVEL

Verified Customer
West Covina, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service!
Very detailed check-up. The service guy checked if our warranty covered what needed to be replaced due to the hot weather and overheating. 10/10!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/31/2017 07:38 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Ontario, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Yes
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/30/2017 02:21 PM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
PR
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Philip R.
Whittier, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great communication and service
Javier and Puente Hills Hyundai took care of my car with the utmost professionalism, knowledge of issues, and with courteous service. I plan on buying my next vehicle from Hyundai Puente Hills because the Service Dept. can't be beat.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/29/2017 08:52 PM

Hi Philip,
Thank you for taking the time to complete our survey and posted on Yelp.
I review each one to make sure everyone is satisfied with our process.
We appreciate the 5 Star score to Javer and look forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
RB
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Robert B.
Rowland Hghts, CA
2017 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
First service,
they could of explain the process and tell you at the end were the vehicle could be found
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/29/2017 03:31 PM

Hi Robert,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
JE
JAVER ESQUIVEL
EV
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Eduardo V.
Los Angeles, CA
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai Genesis
The service team did a great job with giving me the best price. The job was done as stated.
This is really a hassle free environment.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/28/2017 10:05 AM

Hi Eduardo,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
FR
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Francine R.
Ontario, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Tech always appreciative of my return for service.
My car is always taken care in a timely manner for a fare price.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/28/2017 10:03 AM

Hi Francine,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
La Habra, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent, orderly service.
Yes, I would recommend this business to a friend.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/28/2017 10:02 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
CG
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CYNTHIA G.
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service
My car was finished in a timely order.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/23/2017 04:20 PM

Hi Cynthia,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
LJ
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Lucretia J.
Chino Hills, CA
2009 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent customer service
The customer service at Puente Hills Hyundai is always excellent. They really do a great job!! Especially Javier in the service department. He is always courteous and very helpful.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/23/2017 01:17 PM

Hi Lucretia,
I will pass on the kind words to Javer.
We appreciate the survey and the 5 Star score.
We look forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
JK
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Jenny K.
Upland, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Puente Hills Hyundai
Good service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/22/2017 01:57 PM

Hi Jenny,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Javier most of all Aldo the rest of the employees from the wonderful cashier ect
Always have because you are focused on my needs with my Hyundai way after my purchase of my new Sonata!!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/22/2017 08:01 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
MP
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Michael P.
Rowland Hghts, CA
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ok
Ok
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/21/2017 09:14 AM

Hi Michael,
Thanks so much for taking the time to share your service department experience.
I really apologize for not being able to earn a five star rating on last visit.
I will provide more training to all employees for better service next time.
You are a very loyal customer to us and look forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
MO
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Michael O.
Mission Viejo, CA
2010 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very good customer service
I went into the dealer for a oil change it took longer than normal so my advisor took care of me. Would come back again.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/21/2017 08:03 AM

Hi Michael,
Thank you for taking the time to complete our survey and shared on Tweeter.
I review each one to make sure everyone is satisfied with our process.
We appreciate the 5 Star score to Javer and look forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Hacienda Heights, CA
2012 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
Javier handled checking me in. I bought my car in 2012 and he is the only familiar face I see in the Service Dept. I have also had dealings with Javier in the Service bay area and I will say, they both are excellent representatives for this dealership.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/18/2017 08:22 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
TS
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Tim S.
Montebello, CA
2009 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
no hidden costs they tell you what you need and you choose what you want how much it costs that's what you pay.great.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/17/2017 09:36 AM

Hi Tim,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
JV
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JAMIE V.
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
First oil change
Great service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/15/2017 09:21 PM

Hi Jamie,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Riverside, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service!
The customer service named Javer was very helpful, approachable and accommodating.
Service was done within the advised time period. Very good service!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/15/2017 09:20 PM

Hi,
Thank you for taking the time to complete our survey and posted at Facebook.
I review each one to make sure everyone is satisfied with our process.
We appreciate the 5 Star score to Javer and look forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
AH
gravatar
Angela H.
San Gabriel, CA
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service
I have always brought my car to Puente Hills Hyundai for servicing and for a 6 years old car, it is in tiptop condition. The reps there have always been friendly and courteous, and the services have been prompt.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/15/2017 12:14 PM

Hi Angela,
Thanks so much for taking the time to share your service department experience.
I really apologize for not being able to earn a five star rating on last visit.
I will provide more training to all employees for better service next time.
You are a very loyal customer to us and look forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
ZM
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Zsarina M.
La Puente, CA
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Snacks and the place is cool
Excellent
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/15/2017 10:49 AM

Hi Zsarina,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
TA
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Timothy A.
Azusa, CA
2011 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
air suspension repair
They got it right.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/14/2017 04:31 PM

Hi Timothy,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
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