Business Solutions
SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAVER ESQUIVEL
JE

JAVER ESQUIVEL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1012 reviews)
84

Reviews of JAVER ESQUIVEL

DF
gravatar
Derrin F.
West Covina, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
good customer service
I would. One recommendation I have is for the customer service associates to be better at giving you a call back. I had to come back to see if the car was ready and it was already waiting for me and I had no idea when it was finished.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/29/2017 09:46 AM

Hi Derrin,
Thank you so much for your 5 Star survey despite of miscommicated with associate.
We appreciate you allowingus to service your car and look forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
La Puente, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service!
Attentive and informative staff!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/27/2017 08:57 PM

Hi,
Thank you so much for your survey and the 5 Star survey.
Thank you for your kind words . We look forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
HR
gravatar
Hugo R.
Chino Hills, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Javier was great! Very nice and had my car serviced within 2 hours without an appointment.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/21/2017 01:31 PM

Hi Hugo,
Thanks for being a loyal customer to us,we appreciate the kind words about our dealership
I will pass the message on to Javer.
Thanks also for the 5 Star survey.
Look forward seeing you for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
BP
gravatar
Brian P.
Anaheim, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, knowledgeable, and honest service! What more could you ask for?
I absolutely love this dealership's service department. Javer was our service rep and made great recommendations for us, giving his honest advice as to what maintenance work we should be doing on our car. The work was completed in a timely fashion and we were even able to catch a movie nearby at the Puente Hills mall while we waited thanks to their fast and friendly shuttle service!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/21/2017 10:39 AM

Hi Brian,
Thanks for being a loyal customer to us,we appreciate the kind words about our dealership.
I will pass the message on to Javer.
Thanks also for the 5 Star survey.
Look forward seeing you for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
MC
gravatar
Manuel C.
Hacienda Heights, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
PHH service dept is legit. Pros
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/20/2017 08:57 PM

Hi Manuel,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
JL
gravatar
Jack L.
Pomona, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always excellent customer service
Very helpful always good customer service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/20/2017 03:55 PM

Hi Jack,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.
His name is Javer.
Thank you again,

Employees worked with
JE
JAVER ESQUIVEL
KS
gravatar
Ki S.
Walnut, CA
2011 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Proactive service
Excellent
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/20/2017 01:27 PM

Hi Ki,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
NA
gravatar
Natalie A.
West Covina, CA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Staff was friendly and helpful. Price was great. Easy appointments.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/19/2017 01:28 PM

Hi Natalie,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
MO
gravatar
Mary O.
Rowland Hghts, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service rep -Javer - shows interest what you ask about your car and know how to explain issues makes me like to come for service.
Yes, I have to many and will still tell about Hyundai cars and service I get.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/17/2017 09:46 AM

Hi Mary,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
RV
gravatar
Ricardo V.
La Puente, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good, quick service.
I went in for a routine service and that's what I got. Plus, they had some good snacks.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/16/2017 10:48 AM

Hi Ricardo,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
MK
gravatar
Mike K.
Chino Hills, CA
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service writer and the service tech are great
You can't beat the employees willingness to assist you
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/15/2017 11:12 AM

Hi Mike,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
EN
gravatar
Eva N.
Chino Hills, CA
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service Department
Javer is attentive and provide excellent service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/15/2017 07:54 AM

Hi Eva,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
BG
gravatar
Benjamin G.
Moreno Valley, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Excellent
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/13/2017 04:36 PM

Hi Benjamin,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
YC
gravatar
Yanhong C.
Corona, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
everything
sure
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/13/2017 04:35 PM

Hi Yanhong,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
DC
gravatar
Debra C.
Cypress, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Great job
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/12/2017 08:39 AM

Hi Debra,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Walnut, CA
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Being ignored
The work was done in a timely matter and they did a great job with car wash.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/09/2017 03:38 PM

Hi,
Thanks so much for taking the time to share your service department experience.

I really apologize for not being able to earn a five star rating on last visit because sales experience.

I provided more training to all employees for your issue next time.

You are a very loyal customer to us and look forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
SM
gravatar
Skyler M.
West Covina, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Very fast and efficient service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/07/2017 01:30 PM

Hi Skyler,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Too care of everything
I was informed of recalls that I was not aware of. they fixed everything. It took some time but Javer made sure to let me know what was going on while I was there. He even took care of my headlight which I didnt realize was going out.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/07/2017 11:19 AM

Hi,
Thanks so much for taking the time to share your service department experience.

I really apologize for not being able to earn a five star rating on last visit because sales experience.

I will provide more training to all employees for better service next time.

You are a very loyal customer to us and look forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Hacienda Heights, CA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The quick great customer service.
Yes, the staff is helpful and there service is great.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/07/2017 11:06 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
BD
gravatar
Bret D.
Diamond Bar, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast & Friendly Service !!!
Javer was very efficient & friendly as always! Zero complaints!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/06/2017 07:06 PM

Hi Bret,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.