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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAVER ESQUIVEL
JE

JAVER ESQUIVEL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1012 reviews)
84

Reviews of JAVER ESQUIVEL

Verified Customer
Altadena, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
most everyone has a smile for you.
always do what you say. clear instructions ass to what will be done and why.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/05/2017 06:53 PM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
CH
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Curtis H.
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Puente Hills Service
the work was done as promised in a reasonable amount of time.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/05/2017 11:38 AM

Hi Curtis,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Hacienda Heights, CA
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly
Great service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/31/2017 02:05 PM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
West Covina, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Is good
Yes
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/30/2017 07:55 PM

Hi,
Thank you for taking the time to complete our survey .
I review each one to make sure everyone is satisfied with our process.
We appreciate the 5 Star score and look forward to seeing yu again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
WS
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Wendy S.
Pomona, CA
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Shuttle service
Okay
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/30/2017 03:50 PM

Hi Wendy,
Thanks so much for taking the time to share your service department experience.

I really apologize for not being able to earn a five star rating on last visit because sales experience.

I will provide more training to all employees for better service next time.

You are a very loyal customer to us and look forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Pasadena, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly manner.
I was in and out quickly
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/30/2017 11:10 AM

Hi,
Thank you for taking the time to complete our survey . I review each one to make sure everyone is satisfied with our process. We appreciate the 5 Star score and look forward to seeing yu again for your next scheduled service visit. 

Employees worked with
JE
JAVER ESQUIVEL
EK
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Eleanor K.
Whittier, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
very clean, made comfortable for customers
great
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/29/2017 09:52 AM

Hi Eleanor,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
RB
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Ryan B.
La Puente, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
excellent service
excellent service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/27/2017 07:22 PM

Hi Ryan,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
MK
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Martin K.
Walnut, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
i feel comfortable
great
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/24/2017 04:24 PM

Hi Martin,
Thank you for taking the time to rate Puente Hills Hyundai 5 out of 5 stars.
I'm ecstatic to hear about your last service visit.
We take pride and work extremely hard to provide excellence to our customers.
We thank you for your business.

Employees worked with
JE
JAVER ESQUIVEL
DF
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Diana F.
La Puente, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Javier
Javier has great customer service. He knows his job and he does it well..
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/24/2017 03:34 PM

Hi Diana,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
BA
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Brenda A.
La Puente, CA
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
very friendly
very efficient
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/24/2017 03:33 PM

Hi Brenda,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
La Puente, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great personal
I would recommend everyone to go here
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/23/2017 04:34 PM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Whittier, CA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Trustful and Friendly
Yes
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/23/2017 04:12 PM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
WR
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William R.
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everybody was nice
Super friendly
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/22/2017 04:55 PM

Hi William,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
FC
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Frank C.
Rosemead, CA
2003 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Review.
Good service and good treatments in the morning for the customers. The location is convenience.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/21/2017 07:20 PM

Hi Frank,
Thank you so much for taking the time to write this review.
I am so glad to hear that you were treated well on your visit here.
Comments like this help our staff to continue the good service!

Employees worked with
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
SM
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Sharon M.
West Covina, CA
2010 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
Your service department is "a-one" now that Javer is back!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/19/2017 07:29 AM

Hi Sharon,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
West Covina, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service is always great
Yes
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/21/2017 07:21 PM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Rowland Hghts, CA
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very courteous, my car was ready earlier than I expected. My driver who picked me up was also very courteous. Great time!
Yes I would, we have purchased three Hyundai.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/18/2017 07:32 AM

Hi,
Thank you so much for taking the time to write this review.
I am so glad to hear that you were treated well on your visit here.
Comments like this help our staff to continue the good service!

Employees worked with
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
DQ
gravatar
Daniel Q.
Rowland Heights, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Took to Dealer for the Seat Belt Recall onthe Sonata
The service Tech was very good. Had it all completed in record time and also had the car washed for me
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/17/2017 03:03 PM

Hi Daniel,
Thank you so much for taking the time to write this review.
I am so glad to hear that you were treated well on your visit here.
Comments like this help our staff to continue the good service!

Employees worked with
JE
JAVER ESQUIVEL
JD
gravatar
Jose D.
Los Angeles, CA
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Thanks
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/17/2017 11:24 AM

Hi Jose,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
JE
JAVER ESQUIVEL
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