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JE

JAVER ESQUIVEL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1012 reviews)
84

Reviews of JAVER ESQUIVEL

Verified Customer
Pomona, CA
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Understanding
Great service as always.
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 08/01/2016 01:12 PM

Hi Oliver.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Pasadena, CA
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Javier is great -- others not so much
I love Javier (and my service guy before him, Larry). Others, not so much.
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 08/01/2016 01:16 PM

Hi Jelyn.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JE
JAVER ESQUIVEL
CS
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Christine S.
West Covina, CA
2013 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The problem is not fixed. The car still shakes and I paid $300.00 for nothing.
Poor
Not Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 07/29/2016 11:09 AM

Hi Christine.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feed back.
Javer will be contacting you shortly to resolve issues with your vehicle.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JE
JAVER ESQUIVEL
CP
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Carmen P.
Whittier, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Unexpected visit
They took care of it... Now I hope it doesn't happen again.
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 09/01/2016 06:56 PM

Thank you for the 5 star review. We are so sorry to hear about your unfortuante experience.  I am glad we were able to fix the concern you had with the vehicle and please don't hesitate to contact me should you require any further assistance or have any questions.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
EC
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Elizabeth C.
Whittier, CA
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai service
Xavier takes excellent care of my car. I only get it serviced at this dealership.
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 07/26/2016 08:39 AM

Hi Elizabeth.
Thank you for taking the time to write your review.
WE appreciate your business and your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JE
JAVER ESQUIVEL
CD
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Carmen D.
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Javier was great!!!!!
The individual attention you get from the service reps
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 07/22/2016 08:03 AM

Hi Carmen.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JE
JAVER ESQUIVEL
O
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O.
Cudahy, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Javier in the service Unit.
Good
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 07/22/2016 08:09 AM

Hi Oscar.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
MR
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Michael R.
Whittier, CA
2014 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service
Great service every time
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 07/20/2016 12:38 PM

Hi Michael.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JE
JAVER ESQUIVEL
OC
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Orlando C.
Rch Cucamonga, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service DEPT with Javer or Larry
Outstanding!!
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 07/20/2016 11:08 AM

Hi Orlando.
Thank you for taking the time towrite your review.
We appreciate your business and your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
Verified Customer
Hacienda Heights, CA
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing service
I don't get my service done any where else and Javer is the reason why. He is great at what he does and makes me feel comfortable leaving my car in his hands.
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 07/20/2016 11:11 AM

Hi Anthony.
Thank you for taking the time to write your review.
We appreciate your business  and your possitive comments.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JE
JAVER ESQUIVEL
JC
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John C.
Pasadena, CA
2011 Hyundai Sonata Hyb
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/19/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
PLEASE READ FOR YOUR BENEFIT
Before getting my car serviced, I called the sister company (south bay) hyundai to get pricing on services. The previous reps, who were very (5 star) helpful, told me I could wait on my major service. I knew I had to do a major, so I called in and got 2 packages south bay was offering (puente hills was not). My rep advised me I missed an intermediate and major 60k service. He mentioned I could possibly lose my free oil changes, but not to worry cause he would be able to take care of me. He quoted me $1100 to "catch up". I then told him about the packages from the sister company. Instead of calling them to verify, he went on their website and said there was nothing. Only 10% off. I asked if they could match the package at south bay. He said they had different deals, and rates because of labor NAICS codes. Whether that was true, I was confused why they couldn't look into it with a simple phone call. He was so sure that nothing could be done. The rep had me call south bay to verify what exactly the deal was. I had to call them and go over everything. Turned out that the way south bay and puente hills performed transmission flushes were different. South bay did a drain and fill from the pan, where puente didn't do that. Puente did a complete flush through the cooler, piping, and torque (words from my rep). I called south bay and told them everything, and they started to apologize on behalf of puente, and told me everything sounds off. I asked for a manager, and the rep told me he could take care of it. The manager, or the person who had an office behind my rep told walked right by and was present during a portion of the conversation, and did not address the situation. Actually, when he walked by, the rep said, "We need to talk to southbay." Also, he said something about southbay when walking into the service area to ask the technician about the process puente hills performs transmission flushes. By this time, I was upset, and felt very indifferent. I talked to Kristen in the front office, and she made me feel a lot better. I talked to the owner who was there, and I felt even better that this would get addressed. I really don't want to do service at Puente again, but it's close. AND, I bought my car there. Crazy experience. Only reason for no yelp review, was I know Kristen reviews those and reaches out to remedy complaints. Knowing her and her work ethic made me refrain.
Not Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 07/19/2016 09:02 AM

Hi John.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Whittier, CA
2009 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Professional Service
Puente Hills Hyundai is the total package in professional service, from the product to people. Thank you.
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 07/19/2016 08:24 AM

Hi Antonio.
Thank you for taking the time to write your review.
We appreciate your business.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JE
JAVER ESQUIVEL
HF
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Helen F.
Los Angeles, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
I was taken care of the same day I called. Loaner provided. Great services.
10
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 07/18/2016 08:08 AM

Hi Helen.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JE
JAVER ESQUIVEL
GL
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Gustavo L.
Pico Rivera, CA
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service Excellence
Javer is by far the best service adviser that I have ever dealt with. He goes out of his way to make sure everything is taken care of. He is the reason I continue to go to your dealership eventhough I have a dealer closer to my home.
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 07/13/2016 12:38 PM

Hi Gustavo.
Thank you for taking the time to write your review.
We appreciate your business and your possitive feed back and comments.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JE
JAVER ESQUIVEL
DB
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DEZI B.
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
No issues
I didn't have wait long for an advisor to greet me at my vehicle after I pulled into Service Dept. Also vehicle service was finished on-time.
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 07/13/2016 09:23 AM

Hi Dezi
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JE
JAVER ESQUIVEL
LC
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Lawrence R C.
La Habra Heights, CA
2013 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thte service personnel listen and do their very best to accommodate a client's needs.
Overall the service department at Puente Hills Hyundai is sGREAT!
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 07/11/2016 01:51 PM

Hi Lawrence.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JE
JAVER ESQUIVEL
EL
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Elizabeth L.
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/09/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai of Puente Hills
Javer was my most recent service advisor and he did a good job maintaining my car. I would back to Hyundai of Puente Hills for service. However, the transmission rpm may need maintanence service again. I'm not sure.
Not Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 07/11/2016 08:30 AM

Hi Elizabeth.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feed back.
please call us we will take a look at the transmission concern.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JE
JAVER ESQUIVEL
DT
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David T.
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenient, reliable, thorough
Great service, convenient and professional
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 07/08/2016 11:34 AM

Hi David.
Thank you for taking the time to write your review.
We appreciate your business and your possitive feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JE
JAVER ESQUIVEL
GC
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Griselda C.
La Puente, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Fast service great customer service
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 07/07/2016 10:52 AM

Hi Griselda.
Thank you for taking the time to write your review.
WE appreciate your business and your possitive comments.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JE
JAVER ESQUIVEL
JC
gravatar
Jack C.
Corona, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
jack c
good employees great lounge and good food and drinks
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 07/04/2016 02:08 PM

Hi Jack
Thank you for taking the time to write your review.
We appreciate your business and possitive feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JE
JAVER ESQUIVEL
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