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JE

JAVER ESQUIVEL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1012 reviews)
84

Reviews of JAVER ESQUIVEL

RK
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Roger K.
Diamond Bar, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great personal care, work always done well!
My service writer, Javer E., is just great. 5 stars for him is not enough. Javer **********
Recommended
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Walnut, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
First time service
Good
Recommended
Employees worked with
JE
JAVER ESQUIVEL
LP
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Lizsa P.
West Covina, CA
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
PH Hyundai- great service
PH Hyundai has maintained my 2010 Elantra well. The team is great. They're professional, courteous and trustworthy.
I did notice with my last service that the waiting was changed and they now only provide coffee water and popcorn. But I don't come for the food. :-)
Recommended
Employees worked with
JE
JAVER ESQUIVEL
FP
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Felipe P.
Mira Loma, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best in the west
You won’t be disappointed!
Recommended
Employees worked with
JE
JAVER ESQUIVEL
FP
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Francisco P.
Norwalk, CA
2012 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very god
Excelente service and Very good people I’m happy with all personal
Recommended
Employees worked with
JE
JAVER ESQUIVEL
RK
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Roger K.
Diamond Bar, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service review
Always done well and delivered on time. Javer E. is a 10+.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
RB
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Raymond B.
Whittier, CA
2012 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service, especially Javier in the parts department! He kept us in the loop and provided excellent customer service!
Great customer service - repair was made and car runs great!
Recommended
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Whittier, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
The service was great I only take my car to this service team
Recommended
Employees worked with
JE
JAVER ESQUIVEL
TY
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Toong Y.
La Puente, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Honest and helpful
Keep up the good work
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/09/2019 09:47 AM

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
West Covina, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service
The customer service always meets my expectations.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
BD
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Bret D.
Diamond Bar, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Making the best of a bad situation!
Nobody actually enjoys having to take their car in for a major mechanical repair ...
but Javer (as he has always done in the past)... managed to remove ALL of the sting out of the process!
He had an extremely nice new loaner-car all set-up and ready to go when we arrived to drop off our car!
Somehow he managed to get our car fixed in less than a week (when 2-weeks was the estimated time needed)!
So the entire experience felt more like stopping by to visit some friends a couple of times ... instead of a trip to the dentist! ^_~
Thanks again Javer!
Recommended
Employees worked with
JE
JAVER ESQUIVEL
JP
JOEY PEARRING
Verified Customer
La Verne, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
In N out
Quick service. In and out. Friendly staff
Recommended
Employees worked with
JE
JAVER ESQUIVEL
NF
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Nora F.
West Covina, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice atmosphere, clean and friendly people
Everybody was very helpful, the young man who took my car was very helpful and very efficient. Javer, was very helpful and very knowledgeable...he is the best!! My car was done in the best timely manner, I will recommend Hyundai to friends and family. Thank you Puente Hills Hyundai.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
La Habra, CA
2016 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Multiple trips needed.
I’m not sure why every time I take my car in for an issue it takes two or three times to actually have the problem fixed. It’s like the techs are just rushing the cars out of the door to clear their queue. Not one time have I not had to do multiple trips. Service manager needs to step up and get involved.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/08/2019 05:01 PM

We appreciate your input.  Please accept my sincere apology for the inconvenience we caused... Javer will contact you soon.
Thanks again for taking your time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
JR
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Jody R.
Covina, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Scheduled service
Great customer service
Recommended
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Walnut, CA
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Javer
Javer is great!
Recommended
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Los Angeles, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and helpful service
I received friendly and helpful service. Definitely will come back in the future.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
San Gabriel, CA
2009 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
...
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Recommended
Employees worked with
JE
JAVER ESQUIVEL
EG
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Eduardo G.
Pomona, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
great car
amazing service. highly recommend puente hills hyundai
Recommended
Employees worked with
JE
JAVER ESQUIVEL
JE
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Javer E.
Los Angeles, CA
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
THE PEOPLE
ITS NICE TO COME TO A DEALER THAT WELCOMES YOU.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
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