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SureCritic / Hyundai Dealer / Atlantic Hyundai / JOHN J GROSSO
JG

JOHN J GROSSO

Atlantic Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(874 reviews)
71

Reviews of JOHN J GROSSO

JN
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JOSEPH N.
West Babylon, NY
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Stress Free Service
Service adviser, John Grosso, is tops. Treated me like a valued customer.
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 10/16/2015 04:57 AM

Joseph, Thank you for taking the time to provide feedback on your last service visit, Atlantic Hyundai appreciates your business. Please continue to feel free to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
JM
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Juan M.
North Babylon, NY
2013 HYUNDAI SANTA FE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Rich did a great job. He was very empathetic with my car issue and he helped me on every stage of getting the car fixed
Thank you
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 10/15/2015 05:36 AM

Juan, thank you for taking the time to provide feedback on your last service visit. Atlantic Hyundai appreciates your business, Please feel free to continue to work with Rich Maggio for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
MR
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MISAEL R.
Brentwood, NY
2006 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Staff was very helpful and knowledgeable. )
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 10/07/2015 05:23 AM

Mr. Ramos, thank you for taking the time to provide feedback on your last service visit. Atlantic Hyundai appreciates your business please feel free to continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
HV
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HALDARE V.
Central Islip, NY
2012 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/31/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Rip off
Extremely disappointed in the way you guys behaved. I have taken my car back to you guys before because of issue with the car. This was done just after I bought the car.

I was told all was good...I wrote to you saying all was not well; and now when I brought it in again you telling me I have to pay $700 to fix. You allowed me to drive out of your lot with a car you claim was "certified".
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 09/08/2015 09:42 AM

Mr, Virtur Thanks for taking the time to speak to me today. I am looking into your concerns with the sales department. As soon as I have more information I will update you on the repair.

Employees worked with
JG
JOHN J GROSSO
DO
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DIANE O.
Babylon, NY
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
john grosso
john the best always helpful gets the job done
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 08/17/2015 11:19 AM

Diane, Thank you for taking the time to provide feedback on your last service visit. Atlantic Hyundai appreciates your business, please free to continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
TK
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TERESA K.
Farmingdale, NY
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
John grosso is very knowledgeable and represents himself and your company very well. He is thorough and efficient. From the minute I drive up with the car to the minute I leave with repairs done, I am greeted with a smile and efficient staff
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 08/14/2015 06:07 AM

Teresa, thank you for taking the time to provide feedback on your last service visit. Atlantic Hyundai appreciates your business, please feel free to continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
DB
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Daniel B.
Bellmore, NY
2007 HYUNDAI SONATA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2015
verified customerVerified Customer
Category: Service
Great service
We brought our 2007 Sonata in for service. Had a great experience. We recieved a loaner car which was awesome! John Grosso helped us and was a pleasure to deal with, very professional and made us feel like he really cared about our car. I would highly recommend Atlantic.
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 08/12/2015 12:25 PM

Daniel, Thank you for taking the time to provide feedback on your last service visit. Atlantic Hyundai appreciates your business, Please feel free to continue to work with John Grosso for all of your future needs.

Employees worked with
JG
JOHN J GROSSO
FC
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FEDERICO C.
Astoria, NY
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
John Grosso @ Service
John Grosso knows what he is doing he is professional and very helpful.
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 07/29/2015 07:37 AM

Federico, thank you for taking the time to provide feedback on your last service visit, Atlantic Hyundai appreciates your business. Please feel free to continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
KC
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KENNETH C.
Lindenhurst, NY
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
the service at the dealer was excellent fast, easy and convenient
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 07/29/2015 06:28 AM

Kenneth, thank you for taking the time to provide feedback on your last service visit. Atlantic Hyundai appreciates your business, please feel free to continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
CC
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Charles C.
Massapequa Park, NY
2006 HYUNDAI SONATA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2015
verified customerVerified Customer
Category: Service
Service is complete and friendly
John Grosso is a superior service
advisor,remembers me by name and is
great at his job.
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 07/27/2015 05:12 AM

Charles, Thank you for taking the time to provide feedback on your last service visit. Atlantic Hyundai appreciates your business, please feel free to continue to work with John Grosso for all future service needs.

Employees worked with
JG
JOHN J GROSSO
RW
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ROBERT W.
Holbrook, NY
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Fast and professional
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 07/25/2015 11:17 AM

Robert, Thank you for taking the time to provide feedback on your last service visit. Atlantic Hyundai appreciates your business, Please feel free to continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
DO
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DIANE O.
Babylon, NY
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
john grasso the best
great work always done all the time my car is in for service .
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 07/24/2015 09:38 AM

Diane, Thank you for taking the time to provide feedback on your last service visit, Atlantic Hyundai appreciates your business. Please feel free to continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
KN
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KARLA N.
West Babylon, NY
2012 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service. No long waiting time, friendly Staff!
An easy breezy friendly, quality customer service experience!
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 07/23/2015 11:53 AM

Karla, Thank you for the service review, Atlantic Hyundai and John Grosso appreciate your business. Please feel free to continue to work with John for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
MC
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MARIE C.
Huntington Station, NY
2014 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2015
verified customerVerified Customer
Category: Service
Caring Service Staff
I love the service so much that I drive to Atlantic in West Islip from Huntington.
Recommended
Employees worked with
JG
JOHN J GROSSO
MC
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MARIE C.
Huntington Station, NY
2014 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2015
verified customerVerified Customer
Category: Service
Caring Service Staff
I love the service so much that I drive to Atlantic in West Islip from Huntington.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/15/2015
Service Type: Maintenance
Category: Service
Good but slow
Title says it all. Busy day but not on top of what car was done and what car still needed service.
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 07/17/2015 09:50 AM

Marie, Thank you for taking the time to speak to me today, Atlantic Hyundai appreciates your business. Please feel to continue to work with John Grosso for all future service needs just not on a Monday!! as per our conversation I will be sending out a thank you letter.

Employees worked with
JG
JOHN J GROSSO
WG
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WAYNE G.
Farmingdale, NY
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
oil change
Was treated well ahd on time
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 07/01/2015 06:36 AM

Wayne, Thank you for taking the time to provide feedback on your last service visit. Atlantic Hyundai appreciates your business, please feel free to continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Bronx, NY
2005 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/29/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
John Grosso is a crook!
They lie, cheat & steal from customers & don't have the courtesy to call a customer back to explain anything when there is a problem! Do NOT see John Gross he is a crook!!
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 06/29/2015 01:47 PM

Robert, Thanks for taking the time to speak to me today, I am glad we were able to review your visit and come to an agreement on your last service visit. Please feel free to continue to contact me for any future service needs Atlantic Hyundai appreciates your business.

Employees worked with
JG
JOHN J GROSSO
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I.
Bohemia, NY
2015 Hyundai Genesis
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/15/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
disappointment
We purchased our 2015 Genesis in October 2014 and missed our first 3 month maintenance appointment because we were out of town. So, scheduled our first maintenance appointment for late in May . We asked for a loaner car (as was our procedure as former Lexus (GS 350) owners. I was told they didn't provide loaners and after I expressed my disappointment and the expectation that the quality of service would be comparable to the quality car - Genesis - I got transferred to manager (i think?) who told me they only had a "rental" program and after some discussion was told they could arrange for a rental which would not be a Genesis and they also told me, begrudgingly, they would have to "charge" it to the Sales Dept. I said that would be fine (didn't know if they thought I'd say no or what?). They called me toward the end of the day of service and asked if they could keep car another day - there was a "campaign"/recall on tires and they were waiting on floor mat - we had discovered original floor mat never attached properly (either mat was wrong or connector needed to be moved). When we discovered it about two weeks into owning the care, we were told it would be addressed when we had our first service appointment which we agreed to. Went to pick up car after the 2nd day to discover we had to make new appointment because floor mat and tires not in/available - so in the 48 hrs they had the car, they managed to do an oil change. They called within a week or two to set up the next appointment (for new tires and floor mat). We were originally told we're getting Michelin tires and ended up with Continental - not a big issue I hope but not what we were told. We did get a new floor mat - but it's exactly the same problem - doesn't line up to the floor attachment - incorrect placement of connector or, again, incorrect floor mat. Frustrating and not the kind of service we are accustom to as former Lexus owners. I hope these first two appointments are not indicative of future service with Atlantic Hyundai. We do own a VeraCruz for almost five years now and have it serviced in FL and are extremely happy with the service there. We would be happy to discuss our experience and would welcome a phone call to resolve the floor mat issue and to do future business with Atlantic Hyundai. thank you.
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 06/18/2015 03:28 PM

Lori, thank you for taking the time to speak to me today. I am happy that we were able to straighten out the issue that were caused on your last service visit. Atlantic Hyundai appreciates your business, Please continue to work with John Grosso for all of your future service needs. Look forward to installing the correct floor mats in the Genesis Sedan for you and your husband.

Employees worked with
JG
JOHN J GROSSO
MP
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Michele P.
Glen Oaks, NY
2010 HYUNDAI ELANTRA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Michele P.
excellent service.
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 06/06/2015 10:57 AM

Michael, thank you for taking the time to provide feedback on your last service visit. Atlantic Hyundai Appreciates your business, please feel free to continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
CG
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CHARLENE G.
Ridge, NY
2005 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
they take good care of customers
John Grasso is wonderful to deal with. always smiling and helpful above and beyond.
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 06/04/2015 10:02 AM

Charlene, thank you for taking the time to provide feedback on your last service visit. Please feel free to continue to work with John Grosso for all of your future service needs. Atlantic Hyundai appreciates your business.

Employees worked with
JG
JOHN J GROSSO
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