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SureCritic / Hyundai Dealer / Atlantic Hyundai / JOHN J GROSSO
JG

JOHN J GROSSO

Atlantic Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(874 reviews)
71

Reviews of JOHN J GROSSO

AC
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Annette C.
West Islip, NY
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
It's always a pleasure
I use the service center for both my cars-they were also purchased there.
John Grasso is a pleasure to work with. Everything goes smoothly.
Recommended
JOHN J G. from Atlantic Hyundai responded on 12/02/2020 06:20 AM

Thank you for the review

Employees worked with
JG
JOHN J GROSSO
LJ
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Lynnann J.
Bay Shore, NY
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Atlantic Hyundai keeps my car running at its best!
My family has bought 5 cars from Atlantic Hyundai. All of the cars are great. We don't even think about going elsewhere. The cars are great. The prices are great. The service is great. And the people there are all great.
Recommended
JOHN J G. from Atlantic Hyundai responded on 11/18/2020 04:06 AM

Thank you so much for the review

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Bohemia, NY
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
reliable work
Your work is always reliable ,service friendly .Prices seem to be rising
Recommended
ERIKA D. from Atlantic Hyundai responded on 11/06/2020 05:21 AM

Thank you for the great feedback. Atlantic Hyundai is so glad to know that John Grosso provided you with great customer service. We appreciate your business and hope to continue to provide you with 5- star service

 

Employees worked with
JG
JOHN J GROSSO
MM
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Michael M.
Patchogue, NY
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Like s we’ll oiled machine
Ever visit to Atlantic Hyundai service has been on point. Highly recommended
Recommended
JOHN J G. from Atlantic Hyundai responded on 10/23/2020 04:42 AM

Thank you so much for the review

Employees worked with
JG
JOHN J GROSSO
TZ
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Theresa Z.
Bay Shore, NY
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/12/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Everyone is friendly
Recommended
JOHN J G. from Atlantic Hyundai responded on 10/14/2020 08:55 AM

Thank you so much for the review

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Sayville, NY
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome service
So happy with my service
Recommended
ERIKA D. from Atlantic Hyundai responded on 09/29/2020 05:45 AM

Thank you for the great feedback. Atlantic Hyundai is so glad to know that John Grosso provided you with great customer service. We appreciate your business and hope to continue to provide you with 5- star service 

Employees worked with
JG
JOHN J GROSSO
DW
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Devione W.
Patchogue, NY
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Communication
Communicative, friendly & professional
Recommended
ERIKA D. from Atlantic Hyundai responded on 09/18/2020 02:26 PM

Thank you for the great feedback. Atlantic Hyundai is so glad to know that John Grosso provided you with great customer service. We appreciate your business and hope to continue to provide you with 5- star service 

Employees worked with
JG
JOHN J GROSSO
JT
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Joseph T.
Deer Park, NY
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service dept.
Dealing with John Grasso for years... The best
Recommended
VICTORIA V. from Atlantic Hyundai responded on 09/20/2020 03:18 PM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
AF
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Ann F.
Central Islip, NY
2012 Hyundai Elantra Touring
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Don't know why it's only showing a 4.5 star review. I have it a 5 star review. For excellent service!
Recommended
ERIKA D. from Atlantic Hyundai responded on 09/17/2020 11:56 AM

Thank you for the great feedback. Atlantic Hyundai is so glad to know that John Grosso provided you with great customer service. We appreciate your business and hope to continue to provide you with 5- star service 

Employees worked with
JG
JOHN J GROSSO
RM
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Raymond M.
West Babylon, NY
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2020
verified customerVerified Customer
Category: Service
Followup on negative service appt
I spoke with Abigail at Atlantic Hyundai. She was very professional & courteous. She’s definitely an asset to your company. She worked out my issue & I was very happy with the results. Thank u
Recommended
Employees worked with
JG
JOHN J GROSSO
RM
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Raymond M.
West Babylon, NY
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2020
verified customerVerified Customer
Category: Service
Followup on negative service appt
I spoke with Abigail at Atlantic Hyundai. She was very professional & courteous. She’s definitely an asset to your company. She worked out my issue & I was very happy with the results. Thank u
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/04/2020
Service Type: Maintenance
Category: Service
Service appt was disappointing
I was disappointed on the way I was treated.
Recommended
ABIGAIL L. from Atlantic Hyundai responded on 09/05/2020 05:11 AM

Raymond,


Thank you for taking the time to complete our survey. I apologize about the lack of customer service that you received. I am looking into your repair order and will be contacting you 

Employees worked with
JG
JOHN J GROSSO
JC
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Josephine C.
West Babylon, NY
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
EXCELLENT
Recommended
ERIKA D. from Atlantic Hyundai responded on 08/28/2020 05:35 AM

Thank you for the great feedback. Atlantic Hyundai is so glad to know that John Grosso provided you with great customer service. We appreciate your business and hope to continue to provide you with 5- star service 

Employees worked with
JG
JOHN J GROSSO
BP
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Barbara P.
Lindenhurst, NY
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always receive the best service!
I have been a Hyundai customer for over 20 yrs. Have worked with John Grasso in the service department and have never been disappointed. I feel he goes up and beyond. John explains everything in detail and stays in contact with you. Never had a bad experience with either Sue DeFalco in sales (bought all 6 of my Hyundais from her), nor with John & the sercice team.
Recommended
ERIKA D. from Atlantic Hyundai responded on 07/23/2020 06:49 AM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. 

 

Employees worked with
JG
JOHN J GROSSO
RC
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R C.
West Islip, NY
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Always trying to help!
I called and had a headlight out and needed an inspection before leaving on vacation. I had no appointment. John Grosso was able to help as always! I was so grateful!
Recommended
ERIKA D. from Atlantic Hyundai responded on 07/19/2020 07:48 AM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. 

Employees worked with
JG
JOHN J GROSSO
JR
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June R.
Riverhead, NY
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
June R
As always service was completed in a timely manner and done perfectly.
The service advisors John Grosso and Tim Turnbill are just wonderful. They are always friendly, knowledgable, accommodating and make you feel that you are important. I have been a dedicated Hyundai customer since 1989 and recently purchased my 11th car from Atlantic. They're great.
Recommended
VICTORIA V. from Atlantic Hyundai responded on 07/17/2020 11:04 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Manorville, NY
2020 Hyundai Ioniq Phev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2020
verified customerVerified Customer
Category: Service
Excellent Customer Service
I was really appreciative of how they recognized any mistakes that were made, fixed them instantly, and have been nothing but nice and have given me a free loaner car and a free full detail
Recommended
Employees worked with
JG
JOHN J GROSSO
LC
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Laurna C.
Baldwin, NY
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wonderful experience!!
I was very pleased during my recent visit with their professionalism in Dealing with the Corona virus updates and protections in place and practicing . The job was done quickly I was in and out in an hour and the gentlemen taking care of me and my car were very polite and courteous . Be assured I will gave my car serviced here always for service like this!! Thank you
Recommended
ERIKA D. from Atlantic Hyundai responded on 07/07/2020 01:24 PM

Thank you for your feedback! We appreciate your business and hope to provide you with 5  star service the next time you come on. 

Employees worked with
JG
JOHN J GROSSO
LR
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Leonard R.
Massapequa Park, NY
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service visit
This is my 5th Hyundai. Service department has always been excellent. Highly recommend this dealership
Recommended
ABIGAIL L. from Atlantic Hyundai responded on 07/03/2020 01:23 PM

Leonard,

 Thank you for the great feedback! Atlantic Hyundai is so glad to know that John provided you with great customer service. We appreciate your business and hope to continue to provide you with 5 - star service! 

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Manorville, NY
2020 Hyundai Ioniq Phev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2020
verified customerVerified Customer
Category: Service
Excellent Customer Service
I was really appreciative of how they recognized any mistakes that were made, fixed them instantly, and have been nothing but nice and have given me a free loaner car and a free full detail
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/02/2020
Service Type: Maintenance
Category: Service
Only poor rating due to the time we’re in now!
During COVID issues there’s a lot to be misinterpreted but my experience was acceptable for what’s been going on
Recommended
ABIGAIL L. from Atlantic Hyundai responded on 07/03/2020 12:00 PM

Thank you for taking the time to complete our survey. I apologize that we did not meet your expectations. I will be contacting you regarding your recent visit

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Wyandanch, NY
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2020
verified customerVerified Customer
Category: Service
Customer Care
I am over all satisfied with the Customer Care that I received at Atlantic Hyundai. They are very attentive to the needs of the customers, any questions and concerns are answered promptly. They make sure that your vehicle is being care for properly. I would recommend this place to anyone, great job!!!
Recommended
Employees worked with
JG
JOHN J GROSSO
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