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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAYANT JUSSAL
JJ

JAYANT JUSSAL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(299 reviews)
81

Reviews of JAYANT JUSSAL

Verified Customer
Whittier, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Puente Hills Hyundai
Excellent service done in a timely manner. Service Reps courteous and knowledgeable. We have 3 cars and 2 of them are Hyundai's - we are very pleased with the dealership.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
Covina, CA
2018 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
oil change and tire rotation
Great service and friendly staff
Recommended
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
Diamond Bar, CA
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Very very good.
EXELLENT overall.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
YB
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Yashica B.
La Habra Heights, CA
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Friendly service center , and srevice advicers.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
JC
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James C.
La Habra, CA
2009 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
service
Jay J. went above and beyond his job description to ensure my steering & engine issue were taken care of. His prompt follow up & attention to detail with specific matters while keeping it professional as he dealt with an initially frustrated customer showed me that he "Gets it". He's a quality employee in which Hyundai got it right. Well Done Jay.

Charles C.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
DA
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Donna A.
West Covina, CA
2015 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Alway get great service
Always get great service and great service people that always help
Recommended
Employees worked with
JJ
JAYANT JUSSAL
JP
JOEY PEARRING
CH
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Carlos H.
Hacienda Heights, CA
2018 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
OIL CHANGE /
Can't tell if the service was done or not because the car still has the message " service required"
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/14/2019 05:18 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

We understand your time is valuable.  We appreciate your feedback.  Yes we did the oil change.  They just forgot to re set the service indicator...I will have Jay call you.  Thanks again for taking your time and gave us input.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
BT
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Brittany T.
La Puente, CA
2019 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/01/2019
Service Type: Maintenance
Category: Service
Jay has great customer service but not happy with the technicians
Jay is great and he helped a lot. Just not happy that y’all can’t find out why my tire keeps leaking air.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/02/2019 05:12 PM

We understand your time is valuable.  We appreciate your feedback.  Thank you for filling out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
JP
JOEY PEARRING
NI
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Noel I.
Whittier, CA
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Thank you so much for repairing my car I will definitely be back for future service appointments.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
Rowland Hghts, CA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
I had great service and experience when have my car worked on.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
LM
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Linde M.
Redlands, CA
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Added services
Nutshell, brought Tucson in for oil change, cabin air filter, Door lever repair and automate. When completed
Advisor came to explain that now there is powdery smoke coming from defrost vent and didn’t know why and stated I should come back another day. I understand that things happen but we just need it rectified.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
GR
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Genevieve R.
Chino Hills, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
professional and courteous service.
my service was prompt and the car rental explanation was very good.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
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ROBERT BINKLEY
Verified Customer
La Puente, CA
2017 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Vehicle Service
Only issue was the service on my vehicle, it needs to be inspected before releasing to customer.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/07/2019 09:03 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 09/07/2019 10:32 AM

Thank you again for agreeing to re score.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
avatar
ROBERT BINKLEY
TV
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Trung V.
West Covina, CA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai service
Customer service friendly, on time even though many customer go for service on Saturday
Recommended
Employees worked with
JJ
JAYANT JUSSAL
HP
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Helen P.
Whittier, CA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service department
They are very attentively and polite.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
Menifee, CA
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick & Easy
Jay always gets me in and out. Quality customer service
Recommended
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
La Habra, CA
2013 Hyundai Equus
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
starting to have doubts
I am starting to have doubts about the quality of the 2013 Equuss I purchased new. Parts are failing at 35K miles which I feel shouldn't be failing. That said, not the service departments fault. I doubt I will buy another Hyundai product.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
JP
JOEY PEARRING
PA
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Payam A.
West Covina, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
I brought in my car to a different Hyundai location for service, only to have it break down again after about 250 miles. On top of their sloppy worksmanship, their customer service was shockingly poor.

Coming off this pervious encounter, I was very pleasantly surprised with this location's service. Jay was incredibly helpful, clear, knowledgable, and understanding. The standard of this location was so far above the previous Hyundai dealership I visited.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
Diamond Bar, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Its good
Great service on a very personal basis. Just great.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
KS
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Karthik S.
Brea, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
Service advisor Jay Jussal was helpful, knowledgeable and good.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
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