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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAYANT JUSSAL
JJ

JAYANT JUSSAL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(299 reviews)
81

Reviews of JAYANT JUSSAL

Verified Customer
Pico Rivera, CA
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
7 out of 10
Good dealership, but with a few improvements they can be great one day:

Areas of improvements:

1) They need another part-time/back-up shuttle driver.

2) They need to build a real customer lounge, Not just throw chairs out in the lobby and call it a "Customer Lounge"

3) Their prices need to be reduced by 30% if they want to increase their business, along with having the technicians work later to increase profits.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
RP
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Rachel P.
La Habra, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Professional and Friendly
Nicest. friendliest and most helpful Service Department I've dealt with- purchased my car from a different dealership but will bring to Puente Hills for any service needed due to great staff.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
HM
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Helga M.
Hacienda Heights, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly Service Staff
JJ was very friendly and courteous. He was also polite and professional in his dealungs with me.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
VB
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Vince B.
West Covina, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service!
This is a large facility, it's like a city. I have been driving Hyundai cars for many years. The customer service and sales reps are what has kept me coming back. I have shopped at other companies with comparable cars, but Hyundai has always beaten them hands down with pricing and willingness to sell you a car. This dealership has quick turnaround with vehicle service. They have great pricing and are very accommodating with payment flexibility. This dealership makes me feel at home. They are like old friends.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/16/2019 09:09 AM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
I will make sure Jay to read this.  He will love your comment.  Thank you again and please come back soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
Fullerton, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Got my car back in no time.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
SI
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Sheldon I.
La Habra, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Jay Jussal
Jay was incredibly professional and accurate. He broke the experience down to the tee. He communicated very well and was truthful. I’ve had many terrible experiences at puente hills Hyundai but Jay Jussals customer service and professionalism gained my confidence back. He will definitely be the person I deal with now!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/16/2019 09:19 AM

We are so glad and relieved to hear that your experience here was a positive one this time with Jay. We apologize for previous unpleasant experience though.. I mean whatever it was, if customer felt terrible, it is our fault...
Thank you for the 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
avatar
ROBERT BINKLEY
QD
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Quyen D.
Hacienda Heights, CA
2017 Hyundai Ioniq Hybrid
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
oil change and car maintenance
my come for oil change, car maintenance and find out the part for the recall of the car which I came more than a month ago.
I also did not receive any coupon for oil change or car maintenance
the part for the car is in the dealer, but did not receive notified.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/16/2019 09:23 AM

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
JA
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Joseph A.
Walnut, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
The people
Recommended
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
Arcadia, CA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Everything is GOOD
Speedy, Kindness, Reasonable service.. Everything is good.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
NP
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Natalia P.
Corona, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service above par
Excellent customer service from the moment I called to ask a question about a repair. Hope I don’t need to return, but if so, I’d be fine since all the staff there is professional and efficient. Great team
Recommended
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
Diamond Bar, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Excellent
Recommended
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
RL
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Roy L.
Temple City, CA
2013 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Jay is great!
Jay is a great example of what wonderful customer service looks like. He went above and beyond to ensure my questions were answered, and was extremely helpful in helping me resolve some issues we had regarding my warranty. He is very communicative and transparent with the repairs and I am extremely satisfied with the level of service he provided. Will definitely recommend!
Recommended
Employees worked with
JJ
JAYANT JUSSAL
JP
JOEY PEARRING
Verified Customer
Diamond Bar, CA
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Excellent Customer Service. Very professional and friendly staff. Love how they care for my car a step further and always wash it for me. My car leaves looking better than when I brought it in.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/19/2019 04:32 PM

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
MM
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Melchor M.
Hacienda Heights, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
They promised the car back by 5pm and it was done at 3:30. Really appreciated the timely service.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
KS
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Karen S.
Whittier, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service vs Sales
Ao happy with service dept but sale staff waisted my time and they were rude.
Not Recommended
Employees worked with
JJ
JAYANT JUSSAL
JP
JOEY PEARRING
Verified Customer
Diamond Bar, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
greatly engineered vehicles always great service..
Personal attention. Dedication to task.
Professional and sincere.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
CC
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Carlos C.
Rowland Heights, CA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly staff
Fast service.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
WS
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Willie S.
West Covina, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
RECALL
EVERYTHING WAS DONE WELL. NOT SURE ABOUT MY EXPENSES INCURRED FOR DIAGNOSIS AND TRAVEL TO WORK.TOTAL $247.35
Left message with Jay regarding my expenses.Awaiting a call back.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
La Habra, CA
2016 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not selling service that you don’t need
life is tough and to haveing a car is like having a kid you have to take care of him/her. so selling services that you don’t need or overcharge will make customers go for another dealer or even another vehicle brand.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/05/2019 01:42 PM

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
YW
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Yun W.
Hacienda Heights, CA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
Great service
Recommended
Employees worked with
JJ
JAYANT JUSSAL
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