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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAYANT JUSSAL
JJ

JAYANT JUSSAL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(299 reviews)
81

Reviews of JAYANT JUSSAL

Verified Customer
Baldwin Park, CA
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2019
verified customerVerified Customer
Category: Service
Hhmmm
Jay from Service Department is great! The repair/ maintenance techs need training. Sean is nice too, i greatly appreciate his sense of urgency and understanding.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
Baldwin Park, CA
2018 Hyundai Kona
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Need to be more informed.
Took awhile, should of called me to tell me the car was being repaired, instead I kept calling.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/21/2019 08:01 AM

 

  It’s unfortunate the service did not meet your expectations.  Please call me directly if I can help you in the future.
   We also appreciate your feedback and look forward to making your experience with us to be much better, improved one next time.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
JP
JOEY PEARRING
Verified Customer
Baldwin Park, CA
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2019
verified customerVerified Customer
Category: Service
Hhmmm
Jay from Service Department is great! The repair/ maintenance techs need training. Sean is nice too, i greatly appreciate his sense of urgency and understanding.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/18/2019
Service Type: Repair
Category: Service
Disappointing
Tired of this place but closest to my house. Service Dept needs improvement.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/20/2019 10:08 AM

It’s unfortunate the service did not meet your expectations.  Please call me if I can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 06/20/2019 11:48 AM

Thank you for agreeing to re score.  We totally understand your frustration... I mean problems...One after another..... 

You know myself and Puente Hills Hyundai service department are doing our best to keep you as a loyal Hyundai customer.  You have been very patient and polite to us despite of all those trouble. We appreciate that.

Please let me know if you need our attention(gosh~ hopefully not!) again.  Thank you again.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
AT
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Andrea T.
La Verne, CA
2019 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
J.J the Hispanic guy made it easy he was on top of everything.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
JE
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Javer E.
Los Angeles, CA
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
GREAT PEOPLE
great place for service
Recommended
Employees worked with
JJ
JAYANT JUSSAL
CD
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Claudia D.
West Covina, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I have two Hyundai cars and are very happy with my cars
I really liked going to the dealer for the maintenance of my vehicle because I always thought it would be more expensive. I now see that the fees are appropriate and my car feels better when I go to the dealer.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
DG
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Daniel G.
Hacienda Heights, CA
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
4
agent keeps you posted
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/11/2019 08:43 AM

Thank you for the 5 stars.^^
Your feedback is very valuable to our dealership...

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
JP
JOEY PEARRING
Verified Customer
Chino Hills, CA
2019 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly people
So far so good for my service experience.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/11/2019 08:54 AM

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
Covina, CA
2018 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change and tire rotation
Great service
Recommended
Employees worked with
JJ
JAYANT JUSSAL
ML
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Mary L.
Montebello, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service with a smile
Because I work full-time, I have little time to take my car to be serviced. But, last Thursday, I just called last minute to have a service done. I was pleasantly surprised to hear that I could come in anytime. So, I aimed for 11:00 am.
When I did arrive, i got my car processed immediately. Jay was very pleasant and did his job with a smile.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/07/2019 09:15 AM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
La Puente, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Satisfied Customer
The service was great and employees were courteous and friendly.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/04/2019 08:33 AM

Thank you for taking the time to fill out our survey.
Your feedback is very valuable to our dealership.
We like the 5 stars, too^^

 

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
RR
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Rosa R.
Rowland Hghts, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
People are friendly and provide excellent service
Recommended
Employees worked with
JJ
JAYANT JUSSAL
LM
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Lisa M.
Hacienda Heights, CA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They are organized
They do a good job on customer service
Recommended
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
Verified Customer
El Monte, CA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service
My first time bringing my car was greeted right away and they explain to me the service my car needed answered all my questions, very friendly staff
Recommended
Employees worked with
JJ
JAYANT JUSSAL
VA
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Vincent A.
West Covina, CA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
This was my first time getting an oil change for my 2019 kona ultimate. From the start, the service reps were very friendly & explained all the details of what's going to be done to the vehicle. Since it was my first time here, the oil change was offered to me for free which was a pleasant surprise. There was a bit of a wait to get it done, but I didn't mind. Overall a great experience.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
SG
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Sheila G.
Whittier, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Sean Kim is wonderful, He as well as Hyundai work hard to serve their costumers.
Sean Kim is wonderful, He as well as Hyundai work hard to serve their costumers.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
SA
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Saleem A.
Fullerton, CA
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Cozy and quiet with hot coffee.
I believe they did good job. Except some one left a black smudge on the inside above the driver side door.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
DE
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Dipinto E.
La Mirada, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service advisors
Cars need improvement I would like too not return for so many different recall notices
Recommended
Employees worked with
JJ
JAYANT JUSSAL
DT
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David T.
Chino, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
My service rep have me professional and courteous atention
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/07/2019 11:40 AM

Thank you for taking your time and fill out the survey.
We also appreciate the 5 stars!

                       

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
Verified Customer
Chino Hills, CA
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No issues
Service was completed on time with no issues.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
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