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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAE LEE
JL

JAE LEE

SERVICE ADVISOR
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(519 reviews)
84

Reviews of JAE LEE

IR
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Irma R.
La Habra, CA
2016 Hyundai Veloster
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Communication is horrible
Previously expressed my horrible experience in my survey. That explanation says it all
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/15/2019 09:55 AM

It’s unfortunate the service did not meet your expectations.  I think I remember you.  I was the one answered the call at the end of that day.  I appreciate your raw, unfiltered opinion.  This will help us a lot to improve our service. Thank you for the rather generous 1 star.

 

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
CK
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Celestina K.
Monterey Park, CA
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly staff and very respectful.
great customer service, friendly and courteous, customer lounge is clean and so is the restroom.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
KD
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Kimberlee D.
Fontana, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
I want to thank Jay for being so professional so nice. He made my experience great. Thank You.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
CJ
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Corey J.
Diamond Bar, CA
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Always such friendly and professional sevice. I'm not ever disappointed when I come here, they do such an excellent job.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/07/2019 11:38 AM

Thank you for taking the time to fill out our survey.

We also appreciate 5 stars.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
TB
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Theresa B.
Fontana, CA
2016 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Theresa Botello
There friendliness is always nice from the beginning to the end.
The always give you their best option.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/07/2019 11:39 AM

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
WG
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Winston G.
Whittier, CA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly Service
Friendly personable agents.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/07/2019 11:40 AM

We appreciate your feedback and look forward to many more years ahead to serve you.

Thank you for the 5 stars.^^

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JP
JOEY PEARRING
TP
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Terry P.
La Mirada, CA
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
4/27/19 Service visit
Service advisor recommended drive belt be replaced. I went ahead and agreed because if the belt would break, my family could get stranded. Good example of how the service advisors keep ahead of problems for the customersm
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/07/2019 11:44 AM

We understand your time is valuable.  We appreciate your feedback.

We also appreciate 5 stars.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
LB
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Louie B.
Diamond Bar, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Dealership
Great service department
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
BJ
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Bruce J.
Arcadia, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly environment
friendly environment, Polite staff, excellent and fast service.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JA
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Jared A.
Walnut, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Great service and customer care
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Walnut, CA
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Adequate service and workmanship
Service and quality of work was only adequate
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/26/2019 04:15 PM

 It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
TJ
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Tae J.
Fullerton, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Very Kind So Helpful
Jay is Very good man to handle my case. I was very happy there is someone to speak Korean language.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/26/2019 04:15 PM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Whittier, CA
2017 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/23/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Average
I normally have great service when I go. But this time I was not happy having been told my car was washed when it was not. I will continue going there for service and would recommend it. I just was not happy with this visit.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/24/2019 04:53 PM

I am sorry to hear that. 
Please bring your car back anytime in your convenience.  I will wash it for you.
 Thank you for being a loyal customer and giving us a useful comment.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Rosemead, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Great customer service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/19/2019 12:01 PM

Thank you for taking your time and fill out the survey.
We also appreciate the 5 stars!

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JB
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John B.
La Mirada, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service!
I bought my Genesis a year ago and have returned because of the service. Jae Lee is a very knowledgeable and friendly service agent. He follows up without reminders. Jae is the reason I returned for service and will keep coming back. As an added bonus the service department works fast and delivered my car on time and done right.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/17/2019 10:31 AM

Your feedback is very valuable to our dealership.

We are so glad your experience here was a positive one.

We also appreciate 5 stars.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JP
JOEY PEARRING
Verified Customer
Fullerton, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
**
**
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JM
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Jenny M.
Pomona, CA
2011 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
One very satisfied customer! ???
Jay Lee was awesome!! He was very helpful and went above and beyond to address all the concerns I had about my car. I will definitely will be bring my 2011 Hybrid Sonata for service again to Puente Hills Hyundai. So relieved that I finally found a reliable shop that I can trust. ???
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/09/2019 12:13 PM

Thank you for the beautiful wording! Jae will love this review.
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.

Thank you for the 5 stars, too.^^

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
SB
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Susan B.
Whittier, CA
2015 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall, computer update.
There is no way I can judge whether the job was done well or not at this time.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JB
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Javier B.
La Habra Heights, CA
2018 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Jay was great
My vehicle was done in 1 hour. Oil change. Super great
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
CK
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Celestina K.
Monterey Park, CA
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
friendly staff, timely service
went in for oil change, but they checked everything and told me how my car is doing, my safety is their priority, the staff are excellent .
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
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