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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAE LEE
JL

JAE LEE

SERVICE ADVISOR
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(519 reviews)
84

Reviews of JAE LEE

MT
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Melody T.
Pico Rivera, CA
2015 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Incomplete maintenance checks
Not happy with Hyundai at this time
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/08/2019 08:05 AM

  It’s unfortunate the service did not meet your expectations.  Please call me directly if I can help you in the future.
   We also appreciate your feedback and look forward to making your experience with us to be much better, improved one next time.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
MU
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Magda U.
Baldwin Park, CA
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great staff!
Very nice people working there.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/08/2019 08:08 AM

We appreciate your feedback and look forward to making your experience with us to be even better one next time.  Thank you for the 5 stars!!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
YL
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Yvonne L.
Whittier, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
On line chat
Your on line chats are worthless. Never got any call back. (Twice)
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/05/2019 04:32 PM

I know...  That was designed for sales and they put us(service) in for trial.  The main guy who was responsible to respond is no longer with us....  I get the notification through the e mail but often days later...  I will work on it.  Either make it work or get rid of it. I hope at least the service we provided you was a pleasant one. Thank you for the generous 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
HM
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Helga M.
Hacienda Heights, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Service was great. I was a walk in and they had me out in less than 90 minutes for an oil change. They even washed my car.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/05/2019 04:23 PM

We are so glad your experience here was a positive one.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
FC
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Frances C.
Rosemead, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Vert business like.
Very professional.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/05/2019 03:49 PM

Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
AL
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Alejandra L.
Montebello, CA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and friendly service
I bought my Tucson here to begin with and they hooked it up with a great deal so of course I come for service and it’s just as great, always friendly, fast, and reliable
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/01/2019 12:19 PM

Your kind words are much appreciated.
We always appreciate positive feedback from our customers.
Thank you for taking the time to fill out our survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 03/02/2019 02:05 PM

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
MS
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Meghan S.
Whittier, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I have delt with Jay and JJ both very professional and knowledgeable
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/01/2019 12:23 PM

We understand your time is valuable.  We appreciate your feedback.

We also appreciate 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
SY
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Sunny Y.
Hacienda Heights, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
I feel welcomed.
The emploees are very kind and the services are great.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/01/2019 12:24 PM

We are so glad your experience here was a positive one.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
CY
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Chi Y.
Walnut, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Fast and honest
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/01/2019 12:27 PM

We appreciate your feedback and look forward to many more years ahead to serve you.

Thank you for the 5 stars.^^      

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JS
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Joseph S.
Diamond Bar, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil change
Friendly and quick service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/25/2019 05:31 PM

Thank you for taking the time to fill out our survey.

We also appreciate 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Verified Customer
West Covina, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wrong Date
Great and fast service!
However, I got my car serviced on Saturday, February 9th. The email that was sent to me states that it was serviced on Thursday, February 14th.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/22/2019 09:06 AM

Thank you for your input.  I will look into that.
Your opinion always matters.  Thanks again for the 5 stars.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Fullerton, CA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice and professional
It was first time at Puente Hills Hyundai.
He was very helpful to take care of my car.
Thank you, Sean!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/19/2019 02:06 PM

Thank you for taking the time to fill out our survey.

We also appreciate 5 stars.       

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Verified Customer
Stanton, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
helpful, nice, good service, good price and good deal.
Will definitely recommend to friends or family.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/22/2019 09:02 AM

Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.
We also appreciate 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
DP
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Daniyal P.
Hacienda Heights, CA
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
So professional, so courteous, so AMAZING!
I had such a great experience at this store. I was just absolutely floored with my service. Everyone there did an A+ job. From the guy who was fixing the clog in the toilet to all the people that helped me with my service. Great place to find yourself. Would recommend!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/22/2019 09:00 AM

We appreciate your feedback and look forward to many more years ahead to serve you.

Thank you for the 5 stars.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
VM
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Vivian M.
Whittier, CA
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very professional
I've been coming to Puente Hills since 2009 and always have had a great experience.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/14/2019 11:28 AM

Your kind words are much appreciated.

We always appreciate positive feedback from our customers.

Thank you for taking the time to fill out our survey.

We also appreciate 5 stars.^^       

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Walnut, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Tied-Down Customer
Titled “tied-down” because I find my hands being tied with the company and service, so long as I keep driving this car.

I purchased the car with extended warranty. To honor the warranty, I commit to the due diligence on my behalf, as a customer, to bring my vehicle in for every routine maintenance.

My expectations for the company to uphold their end of the warranty and servicing is to provide a smooth experience for the customers. “Smooth” would be an inappropriate word to describe the past 2+ years of servicing I’ve experienced.

Main Points:
1. The entire servicing rep team has been changed with new members since 2+ years ago, and the management team re-structured. I acknowledge that the company is trying to make changes to improve the customer experience, and I applaud Hyundai for making efforts.
2. Despite the staff change, though, the processes and procedures have not been consistent. What I am told when I bring in my car for servicing or maintenance has been inconsistent. I.E.
A. Being told (by different staff) of when I should service certain necessary parts...then finding out I am servicing a part late because I was told to do otherwise by my initial rep.
This is an employee training opportunity with servicing procedures.
B. Not having things honored when requested and agreed upon (i.e. credit to my account due to error on Hyundai staff, agreement to check parts on my vehicle that were not initially mentioned during drop off)
This is also an employee training opportunity for simply being organized and taking good notes for customers’ reassurance.
C. Failure to acknowledge known issues with certain models’ parts to the customer. Explaining known issues resolves a lot of questions for the customer, as opposed to leaving the customer wondering about reliability of the vehicle. My issue was not on recall list. But I will be anticipating at least two more visits for the same issues.
This is yet another opportunity on training staff or revising procedures on customer facing strategies via communication. How can I confidently maintain brand loyalty when I keep bringing my vehicle in for broken parts—albeit servicing under honored warranty—but having no clear disclosure on the condition of my vehicle?

The only reason for the 5 star-rating is I am providing feedback hoping to see and experience changes. I understand how most rating systems work, and do not want to discredit this my rep for the less-than-satisfactory experience I’ve encountered thus far, as he has gone above and beyond for my particular issue.

I place responsibility on management and above levels to create a positive experience for customers. This is a warranty that I have mixed feelings for and regrettably, utilize more often than I’d like, every time I walk through the doors of Hyundai.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/14/2019 11:26 AM

Thank you very much for your input.  Customer's opinion will be always appreciated. Your warm and sincere advice is very valuable to our dealership.  We will take it well and use it to improve ourselves.  Thank you again for the generous 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
RH
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Raymond H.
Chino Hills, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
R.H.
Always deliver what they promise.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Westminster, CA
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service experience
My Service adviser Jai Lee was GRRREATT. :D
GOOD feeling about the whole place. Positive vibes..
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Verified Customer
Covina, CA
2018 Hyundai Ioniq Hybr
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
oil change
faster than usual this time
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Fullerton, CA
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
clean place/great service
The place is clean and spacious and the quality of their service is great.
I would definitely come back for the second maintenance.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/08/2019 09:15 AM

We appreciate your feedback and look forward to making your experience with us to be even better one next time.  Thank you for the 5 stars!!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
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