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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAE LEE
JL

JAE LEE

SERVICE ADVISOR
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(519 reviews)
84

Reviews of JAE LEE

SK
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Sung K.
Los Angeles, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Jae was GREAT!
GREAT SERVICE AS USUAL!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/08/2019 09:17 AM

Thank you for taking the time to fill out our survey.
Your feedback is very valuable to our dealership.
We like the 5 stars, too^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Verified Customer
Whittier, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
What is meant by "title?"
Service techs are very kind and helpful.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/04/2019 11:19 AM

We understand your time is valuable.  We appreciate your feedback.

We also appreciate 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
CC
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Carlos C.
Rowland Heights, CA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly staff
Kool fast oil xhange service .
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/04/2019 11:26 AM

Thank you for the beautiful wording!
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
SP
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Sam P.
Garden Grove, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing service
My visit to Puente Hills Hyundai was amazing. My service advisor Jae Lee was very helpful and i could not be happier. I will be definitely be coming back to get my car serviced at this dealership.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/30/2019 03:02 PM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JL
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Joshua L.
Whittier, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Easy and fast
Customer service was great! No hassle at all! Waiting area was clean and very nice! Will definitely be back
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/25/2019 01:41 PM

Thank you so much for the great review.

We also appreciate 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
EB
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Evelyn B.
La Puente, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Timely service
I like that the staff always provide you with recommendations and don't harass you over having it done with them. Its just a friendly reminder of what your car will be needing.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/24/2019 09:23 AM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
La Mirada, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
Polite and courteous
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/21/2019 08:21 AM

We understand your time is valuable.  We appreciate your feedback.

We also appreciate 5 stars.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DP
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David P.
Diamond Bar, CA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and friendly
I 'm very satisfy Hyundai's service. They work hard for customer I can tell.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/16/2019 04:21 PM

We understand your time is valuable.  We appreciate your feedback.  Thank you very much for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JV
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Jamie V.
Rosemead, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance
Excellent service. Quick in and out.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/16/2019 04:24 PM

Thank you for taking your time and fill out the survey.
We also appreciate the 5 stars

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
AL
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Alexander L.
Fullerton, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
I would Like to thank Jae for his amazing service that he has given me. He made servicing my car with ease.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/15/2019 04:10 PM

Thank you for taking your time and fill out the survey.
We also appreciate the 5 stars!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
MJ
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Monti J.
Walnut, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
All the nice people
Every one is helpful and always smiling
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/15/2019 11:22 AM

Thank you for taking the time to fill out our survey.
Your feedback is very valuable to our dealership.
We like the 5 stars, too^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JD
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Jennifer D.
La Habra, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Customer Service
Great customer service every time I come in. They communicate and treat me great. This is the only place I trust to work or service my vehicle.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/11/2019 08:34 AM

Thank you so much for the great review.
Your kind words are much appreciated.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
FJ
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Frank J.
West Covina, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Customer Service
Customer Rep was very attentive and answered all my questions.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/10/2019 04:19 PM

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
JR
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Jesus R.
Pasadena, CA
2013 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Customer Care always pays-off
I know that I have a choice, but when you are treated right, you choose those that you have learned to trust and I have learned to trust Puente Hills Hyundai to care for my car's needs.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/07/2019 01:13 PM

Thank you for the 5 stars.^^
Your kind words are much appreciated.
We always appreciate positive feedback from our customers.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
La Puente, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Comfortable
Wonderful
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Verified Customer
Whittier, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service team
All very great
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/02/2019 08:49 AM

We appreciate your feedback and look forward to many more years ahead to serve you.
Have a happy, healthy new year!!


Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
PT
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Patricia T.
Pico Rivera, CA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Scheduled maintenance
Your service advisors are always upfront and honest. They never recommend unnecessary services that cost extra. And with money being tight for many families, that is greatly appreciated.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/31/2018 01:00 PM

Thank you for the beautiful wording. We always appreciate positive feedback from our customers.
Thanks again for the 5 stars.
Have a happy, healthy new year!!



 

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
SK
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Seung K.
West Covina, CA
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Seung k
Most times no pick up the phone when I calling service department
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/31/2018 10:31 AM

Thank you for feeling out the survey. We will try harder next time to get 5 stars from you.

                                          

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
AL
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Alexander L.
Fullerton, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always are perfect, time, care to customer and services are more than 100%!!!
Good job!
Puente Hills Hyundai Service DEPT!
And thank you.
Happy New Year!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/31/2018 09:41 AM

Happy New Year to you, too.^^
Thank you for taking your time and fill out the survey.
We also appreciate the 5 stars!


Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
KL
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Kang L.
Rowland Hghts, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
the last service visit
very friendly staff, kind and helpful. I choose this dealer for they are close to home, and I value their services more than the costs.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/31/2018 09:47 AM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.
Happy New Year!!!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
avatar
ROBERT BINKLEY
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