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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAE LEE
JL

JAE LEE

SERVICE ADVISOR
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(519 reviews)
84

Reviews of JAE LEE

Verified Customer
West Covina, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Good customer service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/22/2018 12:53 PM

Hi,
Thank you very much for take the time out of your day to fill out 5 star rating.
We appreciate business.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
MR
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Maria R.
Baldwin Park, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance service
Everyone is nice and knowledgeable in the field. I don't feel pressured on making decisions about services to be provided.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/22/2018 10:19 AM

Hi Maria,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
BL
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Belinda L.
Diamond Bar, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Jae Lee was my service rep. Very personable, and polite. Overall, the service department is very organized and well-run. Now my granddaughter has a Hyundai and she’ll be taking it here as well for service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/21/2018 10:38 AM

Hi Belinda,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
DK
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Daniel K.
La Crescenta, CA
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
I had a good experience. Everyone was professional and helpful.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/20/2018 09:52 AM

Hi Daniel,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
JP
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Jong P.
Brea, CA
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
KIND
Even it was Saturday...so busy schedule but they give me a best service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/19/2018 04:30 PM

Hi Jong,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
CA
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Carlos A.
Baldwin Park, CA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service.
Keep up the good work.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/19/2018 04:20 PM

Hi Carlos,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Pico Rivera, CA
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly
Very friendly and thorough when explaining what car repairs ads needed
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/19/2018 01:50 PM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
EA
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Erica A.
La Habra, CA
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Great service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/15/2018 11:40 AM

Good morning,

We appreciate your feedback. I am glad to hear our team provided you with great service. Thank you for your recent service visit we look foward in seeing you soon.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Los Angeles, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Brake pads and rotors
Everything was great price is a little pricey but it's always better with original parts thanks hyundai for making. My car run smooth like the 1st day. And thanks CRYSTAL MARTINEZ for setting up my appointment much help.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/08/2018 01:32 PM

Good afternoon,

We appreciate the time you have taken and giving us your feedback and 5 star review. I am glad to hear our team provided you with awesome service. We look foward in seeing you on your next visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
avatar
ROBERT BINKLEY
MW
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Michael W.
West Covina, CA
2016 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service department
The service and people are great
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/08/2018 07:53 AM

Good morning,

Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JO
JAVIER OLIVARES
SE
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Sergio E.
Corona, CA
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service Advisors
In May I took my 2014 Sante Fe Sport in for scheduled maintenance and a repair. Things did not go smoothly at first, however my service advisors Jae Lee and Sean did an outstanding job in resolving my repair issue. Both Jae Lee and Sean assisted me in keeping the cost reasonable and made sure my work schedule would not be effected. I am very grateful for their efforts. I recommend both of these advisors to anyone taking their vehicle to this service center.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/05/2018 09:52 AM

Good morning Mr. Escamilla,

We appreciate the time you have taken to give us your feedback. I am glad Jae & Sean were able to help assist you in reolving your repair issues. Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
MC
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Milin C.
West Covina, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good
Compared to last visit this visit was good. No complaints.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/04/2018 04:02 PM

Hi Milin,
Thank you for 5 star survey.
We are happy to hear that we provided you better service than before.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
CH
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Curtis H.
Diamond Bar, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Vehicle service
I missed my scheduled appointment and did a walk in. This service was just an oil change, I was in and out within 45 minutes. I watched the mechanic conduct a complete vehicle inspection. Puente Hills Hyundai is the only place for service on my 2015 Genesis.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/04/2018 10:46 AM

Hi Curtis,
Thank you for 5 star survey and being our loyal customer.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
RM
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Ramona M.
Corona, CA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great customer sevice
Great customer service, friendly staff and even without appointment they're pretty fast but if you have to wait they have coffee and snacks that you can enjoy.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/02/2018 08:14 AM

Hi Ramona,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
WD
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William D.
Rowland Heights, CA
2016 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Saturday at the dealership
Service dept though a little chaotic the service people seem to be organized and professional.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/02/2018 08:11 AM

Hi William,
Thank you for taking the time to complete our survey and shared on Google. I appreciate business and happy to hear that you received good service from Puente Hills Hyundai, and we look forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
MA
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Maria A.
La Puente, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenient
Jae was nice and courteous... attentive
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/02/2018 08:13 AM

Hi Maria,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
SD
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Sraavan D.
Diamond Bar, CA
2017 Hyundai Sonata Plu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Had a bad service experience where I bought new my car in el Monte (they themselves broke my nav system with an unnecessary update, said that my check engine light was due to an aftermarket charging cable (no it was due to loss of power in the sonata phev batter wiring thst was fixed with a recall, done well at puente hills). But the kicker is that initially they tried to pass everything off as normal without offering me any explanations. It was only because I had some info from the service tech and had GOOGLED THE ERROR CODES that they finally told me what happened.

This didn't happen at puente hills. The opposite happened. I love them. Maybe not, but after crappy service earlier I definitely appreciated the rental being ready and the service being done very fast and easy. Thanks
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/29/2018 12:42 PM

Hi Sraavan,
Thank you for taking the time to complete our survey.. I appreciate business and happy to hear that you received exellent service from Puente Hills Hyundai, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
KC
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Kara C.
Los Angeles, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service was great!
My maintenance service was fast and informative. Brought my car in at 9:15 am and was out the door by 11:30 am. My service included a standard oil change, replacement of two parts under recall and the usual exterior car wash. Very happy! Thank you.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/29/2018 12:43 PM

Hi Kara,
Thank you for taking the time to complete our survey. I appreciate business and happy to hear that you received exellent service from Puente Hills Hyundai, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
RC
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Razel C.
Riverside, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service!
Very accomodating and excellent service!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/24/2018 07:52 AM

Hi Razel,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
BY
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Byong Y.
Arcadia, CA
2010 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Complete perfact.
Check engine. and. complete function.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/23/2018 04:10 PM

Hi Byong,
Thank you for taking the time to complete our survey and shared on Google. I appreciate business and happy to hear that you received exellent service from Puente Hills Hyundai, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
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