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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAE LEE
JL

JAE LEE

SERVICE ADVISOR
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(519 reviews)
84

Reviews of JAE LEE

AG
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Adrian G.
Whittier, CA
2013 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
I had a good customer experience and the service was quick and helpful
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/07/2019 09:24 AM

We appreciate your feedback and look forward to many more years ahead to serve you.

Thank you for the 5 stars.^^      

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
SH
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Sheila H.
Rowland Hghts, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Jae helped me with my visit. He was very helpful and informative. My car was finished a lot faster then I had planned and Jae let me know I could pick it up when I was ready. Thanks for a good visit
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/04/2019 08:27 AM

Thank you for the 5 stars.^^

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Los Angeles, CA
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and Courteous Service.
Arrived on a Friday morning for the complimentary oil change. No lines. Very few waiting for service due to the holiday weekend. Promptly greeted by car attendant Daniel, who began the process. Inside, while waiting to speak to the service rep who was busy helping someone else, Jae asked if I needed help and took care of me. Let men know they would give the car a quick car wash as well and that it would be ready in an 1hour and half. I went for the walk and the car was ready when he said it would be. Great experience. Thank you Puente Hills.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/04/2019 08:32 AM

Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.
We also appreciate 5 stars.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Verified Customer
Pomona, CA
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Always great experience. Great job
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/01/2019 10:51 AM

We always appreciate positive feedback from our customers.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JP
JOEY PEARRING
EC
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Emily C.
Aurora, CO
2014 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great job
These guys did a great job and saved me a bunch of money!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/01/2019 10:52 AM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
RV
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Robert V.
Monterey Park, CA
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Communication
They know what I need and they get it done
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
JC
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Jonathan C.
Rowland Heights, CA
2014 Hyundai Veloster
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
?
Never had a complaint with service until I had to return my car because a spark plug had not been put in correctly. My car should've been checked before returned to me. Now this makes me uneasy about coming back.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/01/2019 10:50 AM

 It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JR
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Jonathan R.
West Covina, CA
2011 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Trouble Shooting - Air Bag Light on/Repair under warranty
Close to my residence
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
CL
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Carmencita L.
Diamond Bar, CA
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
What’s this?
You are doing good!
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JB
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Jung B.
Fullerton, CA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast & kindly
They was very kind to me.
finished work quickly.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
MZ
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Melissa Z.
Paramount, CA
2015 Hyundai Accent
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Horrible
I took my car in for service because my airbag service light was on. Once the inspection of the problem was finished, you guys told me that I need to replace two components that's under the passenger seat. You said it would cost above $1,400. There are some water marks on the drivers seat, so your mechanic came to the easiest conclusion that would benefit you guy and said that thee components might be water damaged but he is not 100% sure. Therefor you guys told me that it's no longer under warranty and that I have to pay full price. I went to a private mechanic shop and they told me a complete different story. There were no sign of water damage and they showed me. You guys lied. You tried to steal $1,400 from me. I have been a loyal Hyundai customer since day one and always brought my car to a Hyundai dealership for service. I will never again set my foot in one of your stores. You guys are thieves.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/24/2019 04:00 PM

It’s unfortunate the service did not meet your expectations. 
I tried to call you but it was not successful. But I am glad to hear that you have fixed your car someplace else. I hope not but the light probably came back on. I spoke with the technician who checked your car.  He said he tried to reset the light many times but it kept coming back on.  He said the only way to repair it for good is replacement. That particular part is under warranty for 5 year/60,000 miles. So regardless of water damage or not, you have to pay for the part and labor to fix it. 

 Please bring me the receipt and repair details from the local shop. I will review it for possible money back. Of course if it is proven to be our mistake….

   I can feel that you are very upset but please do not treat our department like unethical cheaters. We do not run business like that here. Customer satisfaction is the #1 goal and we all are proud of serving our sincere and truly loyal Hyundai customer.

   Regardless, if you feel the experience at our department was unpleasant, it is our fault. Please call me directly if we can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
SC
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Se C.
Brea, CA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great warranty repair
Around the time of engine oil service, the check engine light came on. The service technician came back with misfiring ignition coils. All of the repairs were handled under the warranty, and I drove off with a clean, washed car. Thank you.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/22/2019 03:53 PM

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
PC
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Paul C.
Las Vegas, NV
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
The Best Hyundai Dealer
I went there for regular oil change. While I was waiting at the waiting they found belt and brake fluid issues. A service adviser came and explained very kindly about issues. Amazing thing was that they kept their promise as service time. They have finished on time.
Also, the waiting room(area) is very clean and comfort. Other dealer has a separated area like a cell. But PH Hyundai dealer's waiting room is opened area. So I was able to see displayed vehicles freely.
IT THE BEST DEALER. I LOVE PH HYUDAI.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/22/2019 03:52 PM

Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.
We also appreciate 5 stars. 감사 합니다.^^

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
TH
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Travis H.
Ontario, CA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great dealership
Very quick and great results
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Hacienda Heights, CA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
2 hrs oil change on weekend
2 hrs oil change on weekend
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
MC
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Manuel C.
Hacienda Heights, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
Service department does a great job.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Whittier, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
hours available for service, comfortable waiting area, attentive customer service reps
The young man who took care of me at the customer service counter was very attentive
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/15/2019 10:26 AM

Thank you for the beautiful wording!
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.

Thank you for the 5 stars, too.^^

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DP
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Donghwan P.
Brea, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
My service advisor is really good and fast and make thing right.
thank you
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Verified Customer
Hacienda Heights, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good
Good
Not Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JC
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John C.
Pasadena, CA
2011 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Satisfied.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
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