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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAE LEE
JL

JAE LEE

SERVICE ADVISOR
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(519 reviews)
84

Reviews of JAE LEE

Verified Customer
La Puente, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Didn't have to wait for someone to assist me. Service was quick
The person who assisted me very helpful and polite
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/22/2018 01:14 PM

Thank you for taking the time to fill out our survey.
Your feedback is very valuable to our dealership.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
RJ
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Roy J.
Hacienda Heights, CA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Services
Very Professional and Friendly
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/22/2018 01:12 PM

Thank you for the positive comment. We will continue to provide a good service to our customers.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
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ROBERT BINKLEY
CM
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Charles M.
West Covina, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
g
v
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/22/2018 08:31 AM

Thank you for the 5 star review.  We always appreciate your visit.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Walnut, CA
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service dept.
good and efficient. plus loving the free car wash!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/22/2018 08:29 AM

HaHa..  Thank you.  Come back for the next service.  We will wash your car again!^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Rowland Heights, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
The service was great, everything went very smoothly will definitely come back again for future services.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/22/2018 08:28 AM

Thank you for the great review. We are glad you had a good experience with our service.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JZ
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Jesus Z.
Whittier, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent customer service
Jay Lee is great to work with
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/20/2018 03:11 PM

We appreciate your business.  Jae like the comment, too. Thank you and please visit us again.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Palos Verdes Peninsula, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very friendly
Very comfortable wating area and friendly
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Chino, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent experience
Usually with other dealerships and don't get my car back for 3 days I was really surprised to get my back the same day thank U so much for your awesome service much appreciated
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/17/2018 11:34 AM

I am happy to see you had a good experience with our service. Thank you for taking your time to do the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
West Covina, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
n/a
n/a
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/17/2018 07:57 AM

Thank you for the 5 star review!!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
PL
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Peter L.
Diamond Bar, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall service
I had several recall issue last 3yrs. Everything is fixed quickly and professionally. Thank you PH Hyundai.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/17/2018 08:51 AM

Than you very much for the great review!!
If you are happy, we are happy.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Pomona, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Great service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/17/2018 08:55 AM

We always appreciate positive feedback from our customers.  Thank you for your time to fill out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
SM
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Stacy M.
San Gabriel, CA
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Always good service
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Los Angeles, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
First oil change
Highly impressed
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/15/2018 09:50 AM

Thank you for the great review!  We will continue to provide the best service for you.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Whittier, CA
2006 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Double check
I suggest examining your car before you leave the lot. They get the job done but there were some things in my car that wasn't there before.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/15/2018 08:15 AM

I am sorry that our service did not meet your need.  Please bring the car back when you have time.  We will take care of that hanging wires, plastic pieces and wash your car again.  Thank you for your time to take the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
La Puente, CA
2016 Hyundai Elantra Gt
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Takes Too Long
Just came for an oil change and it took over 2 1/2 hours.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/13/2018 08:56 AM

I am sorry we did not meet your need.  Some Saturday is busier than others. we will continue to improve our service to earn 5 stars from you next time.  Thank you.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
San Gabriel, CA
2016 Hyundai Accent
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Needs better service
Service staff is poorly trained.
Not Recommended
Sean K. from Puente Hills Hyundai responded on 08/08/2018 02:01 PM

Thank you for your input. It is unfortunate the service did not meet your need.  Please call us if we can help you in the future.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
CM
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Christina M.
Whittier, CA
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly staff
No courtesy shuttle available, had to pay for Uber (both ways). Very friendly staff though!
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/17/2018 08:50 AM

I am sorry that our service did not meet your expectation. Please visit us again. we will serve you better next time.^^
Thank you for doing the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JM
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Julie M.
West Covina, CA
2010 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service!!
Jai Lee is great at what he does.
Kind, curtious, prompt, knowledgable!
Recommended
Sean K. from Puente Hills Hyundai responded on 08/08/2018 03:02 PM

When you leave here happy, that makes us happy.  Thank you for the great review^^

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DS
gravatar
David S.
La Puente, CA
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tune up
I got a tune up here at ph Hyundai and everything is good on the car thank you to jade and the Hyundai service team and mechanics
Recommended
Sean K. from Puente Hills Hyundai responded on 08/08/2018 03:03 PM

Thank you for the 5 stars!!

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
San Dimas, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Services
They did a good job again!!!
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
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