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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAE LEE
JL

JAE LEE

SERVICE ADVISOR
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(519 reviews)
84

Reviews of JAE LEE

GT
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Gail T.
West Covina, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service at Puente Hills Hyundai
I have always received prompt and courteous service at Puente Hills Hyundai. We have an Elantra and a Sonata. The technicians are excellent and I have never had a problem with getting the correct work done as I have had at previous agencies. I have recommended this agency to friends and also Hyundai cars for reliability and value.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Brea, CA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Always friendly, try to get maintenance done in timely manner, but update me with any changes along the way, I like that.
My mom used to work for Hyundai many years ago, for many years in corporate, one of the best experiences of her life. Seeing her happy, made me happy. Before she passed away from lung cancer in 2016, one of her wishes was to know that I was taken care of in a safe & dependable car, so she helped me build, find, & buy my perfect car. So EVERY time I'm at the dealer (& I go back to the same one EVERY time, PH Hyundai), I think of her, & feel I have her with me, & that makes me feel at peace.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/16/2019 09:06 AM

We are so glad to hear that your experience here was a positive one.
Thank you for taking your time to write this great review and also appreciate the 5 stars!

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
MM
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Mary M.
Whittier, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
Great
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
La Mirada, CA
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service. Good waiting area
Great service. Good waiting area
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
EG
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Elizabeth G.
Ontario, CA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Great customer service, very knowledgeable and helpful.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/16/2019 09:13 AM

We appreciate your feedback and look forward to many more years ahead to serve you.

Thank you for the 5 stars.^^      

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
MR
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Maria R.
West Covina, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
MRS
Wonderful
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Brea, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice service
It was quick and prompt service.
It was good service advisor and I like it.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Rowland Hghts, CA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Varies from one service writer to another
If you get the right service writer and have a good working relationship with him/her, you will have a good experience. The problem is some service writers try to add extras that result in a much higher cost to you. For example, a simple oil change can be expensive if you add the additives the service writer recommends. However, the Hyundai District Office told us the additives are not necessary today because of the quality of oil used that already have the additives in it.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/29/2019 08:12 AM

Thank you for your sincere comments.
Your feedback is very valuable to our dealership.
We also appreciate 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
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ROBERT BINKLEY
DM
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Dongsoon M.
Walnut, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
great service
Dealer itself provides great service. It is just the products that I would not recommend to my friends
Not Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
avatar
ROBERT BINKLEY
CL
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Carmen L.
Rowland Hghts, CA
2016 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They tried to make me pay for something that was not broken or needed replacing
No issues with my battery life and the service person said it had died at the car wash and had to be jumped and then placed a note saying not to turn off Omg just because I am a woman doesn’t mean I don’t know my vehicle
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/29/2019 08:01 AM

 It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 07/29/2019 05:10 PM

By the way, I investigated and found that all he did was identified the necessary repairs and recommended it so you can keep your vehicle in best condition.  That is his job as the service advisor.

Your battery failed the load test. He showed you the failed report.  We do not recommend to replace the battery unless it fails....      

   I can feel that you are upset but please do not treat our department like unethical cheaters. We do not run business like that here. Customer satisfaction is the #1 goal and we all are proud of serving our loyal Hyundai customer.

I will make sure you see Javer next time.  That is of course if you decided to come back.  Thanks again for your input.




Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
RL
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Rosette L.
Diamond Bar, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Thank you!
Great service! Efficient and follow up. Our associate, Jae, did a great job. Thank you!!
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
AM
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Alfredo M.
Los Angeles, CA
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
The customer service was excellent
The customer service was fantastic when I told them that I was going to go to the mall they actually asked me if I wanted a ride I didn't know that was about 25 minutes away walking the service was fast and effective he called to let me know before it was done unlike the other location I used to go to where they would actually forget to call me
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JP
JOEY PEARRING
Verified Customer
Pomona, CA
2018 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Service desk was very polite and helpful.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
GG
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Gresy G.
Chino, CA
2015 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2019
verified customerVerified Customer
Category: Service
speed to resolve problems
Service, Amenities, waiting area, snacks and ability to solve problems.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
SS
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Sherry S.
West Covina, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
It's a good place
The service is good - the wait time is good - they are very professional
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
GG
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Gresy G.
Chino, CA
2015 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2019
verified customerVerified Customer
Category: Service
speed to resolve problems
Service, Amenities, waiting area, snacks and ability to solve problems.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/19/2019
Service Type: Maintenance
Category: Service
ammeneties, waiting area and snacks
none
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/19/2019 05:34 PM

 It’s unfortunate the service did not meet your expectations.  We will contact you.  Please call us if we can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DK
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Dong K.
Irvine, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best dealer
...happy time
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
CL
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Charles L.
Chino Hills, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance
Short waiting and the job was done on time with timely notification about the progress. Perfect!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/19/2019 04:34 PM

We always appreciate positive feedback from our customers.
Thank you for the 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JP
JOEY PEARRING
HC
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Howard C.
Santa Ana, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
When I come into Puente Hills Hyundai, I know that I have no worries. From the free shuttle service that they offer, to the professional service that they show to the customer, I know that I am in good hands. When I go in, i always look for Jae Lee. Mr. Jae Lee is always happy to help out with whatever questions that I may have about the maintenance that I am receiving on both cars. He is very helpful and a great employee.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JP
JOEY PEARRING
MP
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Marilyn P.
Ontario, CA
2019 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Made me and my children feel very comfortable
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
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