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SureCritic / Hyundai Dealer / St. Charles Hyundai / JOHN MEYER
JM

JOHN MEYER

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(142 reviews)
61

Reviews of JOHN MEYER

Verified Customer
O Fallon, MO
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall work
Very little communication on whether anything was wrong during a safety recall check.
Recommended
Brad D. from St. Charles Hyundai responded on 10/03/2017 03:43 PM

We do apologize for the lack of communication you received when picking up your vehicle, We reviewed your paperwork and there were no problems found with any of the recall work done and all the recalls are up to date on your vehicle. Hope to see you soon for regular routine maintenance.

Thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
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Verified Customer
Saint Charles, MO
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Prompt and friendly service.
Recommended
Bob R. from St. Charles Hyundai responded on 10/02/2017 06:56 AM

Thank you for the great review ! we appreciate your business with us !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
JM
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Jeffrey M.
Alton, IL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Regular service
Everything went as well as it always does.
Recommended
Bob R. from St. Charles Hyundai responded on 09/26/2017 01:46 PM

Thank you very much for your business and also for the great review !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
JS
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Jerie S.
Saint Peters, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly
Great service
Recommended
Brad D. from St. Charles Hyundai responded on 09/25/2017 05:35 AM

Thank you for the great five star survey, We greatly appreciate all your continued business done with our dealership.

Thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
SO
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Shae O.
St. Louis, MO
2004 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Osborn Hyundai
St. Charles Hyundai did a great job!!!
Recommended
Brad D. from St. Charles Hyundai responded on 08/30/2017 08:41 AM

Thank you for the perfect five star survey on your latest service done with our dealership. glad we can keep you and your Hyundai happy!

Thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
JR
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James R.
O Fallon, MO
2013 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great because never pressure and very professional
Very professional
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 08/22/2017 08:54 AM

Thank you for the positive review! If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
JM
JOHN MEYER
AR
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Anthony R.
Saint Charles, MO
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good recall experience
Reliable, comfortable. I have confidence in their work. I do have a big problem with the dealership, though. I got 2 emails from a Joe Ford, and a snail mail addressed to my long dead wife. This pains me. I emailed Joe to cease/desist/apologize after the 2nd email. No response.
Recommended
Brad D. from St. Charles Hyundai responded on 08/18/2017 03:08 PM

Thank you for taking the time to fill out your survey on your latest service trip. We greatly appreciate the five star survey, hope to see you soon for further routine maintenance.

Thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
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Verified Customer
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Exceptional Customer Service
Everyone is so nice and helpful!! Great service!!
Recommended
Brad D. from St. Charles Hyundai responded on 08/18/2017 07:23 AM

Thank you for the great five star survey. hope to see you soon for further routine maintenance.

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
KK
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Karen K.
Saint Charles, MO
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not as good as normal
Service was slower than predicted and job was left unfinished, I had to return to get it done. Not their usual good job.
Recommended
Brad D. from St. Charles Hyundai responded on 08/18/2017 07:23 AM

We do apologize for having to return to have us install the cabin filter, We will for sure make sure your next trip to our dealership will be a five star experience.

Thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
DH
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Donald H.
Saint Charles, MO
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Very professional and all recalls were done in a timely manner.
I bought my car here and bring my car here for all service. So happy with this dealership.
Recommended
Bob R. from St. Charles Hyundai responded on 08/15/2017 05:27 AM

Thanks very much for your continued service with our dealership,
your business is greatly appreciated  !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
WJ
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William J.
Florissant, MO
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Helpful people
Friendly and fast service
Recommended
Bob R. from St. Charles Hyundai responded on 08/14/2017 05:50 AM

Thanks for your business it is greatly appreciated !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
SS
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Sarah S.
Manchester, MO
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Waste of my entire day
My car took 2 hours longer than expected and the employee damaged my vehicle to put it short.
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 08/03/2017 12:37 PM

Im glad I got to speak today to discuss your concerns and the changes we have made to insure that you will never have the same experience again. Your business is important to us. We look forward to hearing from you soon.
Thank You.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
JM
JOHN MEYER
RA
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RITA A.
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Who dropped the ball
Vehicle brought in for Emission Test, which was preformed as requested in a timely manner. Received an email alert from the NTSB, the next day, informing me that there was an open safety recall on my vehicle since Dec. 2016. I was not informed of this recall by the Dealer or Hyundai. I arranged for appointment thru Hyundai Customer Care number to get this recall fixed on 6/14.
Recommended
Brad D. from St. Charles Hyundai responded on 06/12/2017 11:13 AM

thank you for the positive survey on your service trip, we are sorry for the mix up with the recall but glad we can get you in this week for completing the recall.

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
NR
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Nicole R.
Saint Peters, MO
2014 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
Great service advisors and very timely with service and or communicating timelines. I did have to call to see if parts were in two different times after given plenty of time to call me. Not a huge deal but a suggestion. I will still be back for maintenance and service.
Recommended
Bob R. from St. Charles Hyundai responded on 06/09/2017 02:31 PM

Thank you for the detailed response ,i will be happy to make sure this gets done more efficiant in the future ,your business is greatly
appreciated  !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
RC
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Ramona C.
Saint Louis, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and fast service
They have friendly and good service. They take the time to explain things to you.
Recommended
Brad D. from St. Charles Hyundai responded on 05/23/2017 03:07 PM

thank you for the great five star survey, we greatly appreciate all your business done with our dealership.

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
Verified Customer
Saint Louis, MO
2004 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
great service.
Recommended
Bob R. from St. Charles Hyundai responded on 05/16/2017 01:50 PM

Thanks for the great review ,i am always here to help when needed,just shoot me an email if you ever have any questions or concerns  !!

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
Verified Customer
Dardenne Prairie, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Effort
Work performed as discussed and completed in a timely manor..
Recommended
Brad D. from St. Charles Hyundai responded on 03/24/2017 01:04 PM

thank you for the great five star survey on your latest service with our dealership. we greatly appreciate all your business.

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
Verified Customer
Saint Charles, MO
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
People are friendly and respectful.
The service people took my car on time and had me out of there quickly. The waiting room is comfortable. I was out of there within the hour.
Recommended
Bob R. from St. Charles Hyundai responded on 03/15/2017 08:35 AM

Thank you for the positive review,it is our pleasure to help !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
RY
gravatar
Robert Y.
Saint Charles, MO
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Super Service
Very friendly, helpful and professional service staff.
Recommended
Brad D. from St. Charles Hyundai responded on 02/15/2017 01:22 PM

thank you for the great five star survey we appreciate all your business done with our dealership.
 
 thank you Hyundai service
Brad Dean  

Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
DL
gravatar
Doreen L.
O Fallon, MO
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai StCharles
Fast Informative
Recommended
Brad D. from St. Charles Hyundai responded on 02/13/2017 12:29 PM

thank you for the great five star survey, we greatly appreciate all your business done with our dealership.

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
JM
JOHN MEYER
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