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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JAMES POWERS
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JAMES POWERS

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1026 reviews)
69

Reviews of JAMES POWERS

AM
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Alicia M.
Wesley Chapel, FL
2016 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Not impressed
Took my car for service - oil change - 1st time there - used to take car for service to another dealership. The other place washed and vacuumed car, so I was dissappointed that you didn't do it. Not sure I will come back unless they start giving the extras.
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 03/18/2019 03:39 AM

Thanks so much for your review, Alicia! We apologize about the issues you had last visit, that was not our intention. We do wash and vacuum vehicles upon request and I am sorry we did not offer that to you during your visit. For the issues, I have notated your account with a complimentary wash, vacuum, window cleaning, and tire shine service for future use. We do hope to see you again and have another opportunity to service your vehicle. I hope James was great otherwise and provided you with 5 star service. Please don't hesitate to reach out if we can assist you further, we are here for you!We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
SM
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Suzanne M.
Dade City, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great dealership!
The people at Wesley Chapel Hyundai are always professional and friendly. I have complete confidence they are taking excellent care of my car.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 03/16/2019 05:04 AM

Thanks so much for your review, Suzanne! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
JK
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James K.
Land O Lakes, FL
2015 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great team!
The folks at Hyundai are great to deal with. They are always professional courteous and friendly. The pricing is also very fair.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 03/15/2019 07:32 AM

Thanks so much for your review, James! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Land O Lakes, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent work in a timely matter
Did good job
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 03/14/2019 06:53 AM

Thanks so much for your review! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
KS
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Kathryn S.
Zephyrhills, FL
2015 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Latest Service Visit
I have always receive excellent service from Hyundai of Wesley Chapel and this last visit was no exception. I came in for a $200 60,000 mile service and when it was all done, the service cost over $800.00. I really like my Genesis (this is the third one I have owned)and regularly promote the quality of the car and how inexpensive it is to service. I will be rethinking the promotion of the brand since this last service.
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 03/13/2019 11:01 AM

Thanks so much for your review, Kathryn! We totally understand about the cost of ownership regarding the Genesis and we apologize about the maintenance costs. We do go by the owners manual servicing guide and this is typical on a 60000 mile Genesis. But we do value you as a customer and want to help out the next visit. For the issue, I have notated your account with a complimentary oil change for future use with no expiration. I hope James was great with you otherwise and provided you with 5 star service, this does reflect him as well. Please let us know if we can assist in any other way, we are here for you! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Land O Lakes, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Called and got great and friendly lady who made an appointment that was convenient for me . On the day of my appointment I got received friendly and efficient service from James. They treated me well and I had a better than expected wait time .
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 03/13/2019 10:17 AM

Thanks so much for your review, Effie! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
DA
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David A.
Wesley Chapel, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenient Sunday service
Overnight drop off made the service easy. Sunday service makes it more convenient.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 03/08/2019 03:38 AM

Thanks so much for your review, David! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
AM
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Albert M.
Dade City, FL
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
14,000 mile service
Great service from beginning to end. Service adviser told of a few things that we should do. Service adviser James Powers was great. Will definitely go back for our next service. Always happy with Hyundai of Wesley Chapel.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 03/08/2019 03:57 AM

Thanks so much for your review, Albert! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Brandon, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I’ll return
I scheduled my service appointment for a Sunday, and was very pleased with the amount of time it took for my car to get serviced.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 03/06/2019 04:05 AM

Thanks so much for your review! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Land O Lakes, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Fast, friendly, no pressure just good advice
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 03/06/2019 04:00 AM

Thanks so much for your review! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
AD
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Ann D.
Wesley Chapel, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
oil change and tire rotation
I was greeted immediately by James who wrote up my work order. He was very helpful and professional. I had come for an oil change and tire rotation and was satisfied with the work done. On the work order the mechanic listed all he had done and I was very pleased for the info. I always get good service when I go to this car dealer.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 02/22/2019 03:14 AM

Thanks so much for your review, Ann! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
PL
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Peter L.
Tampa, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Always a pleasure
Anytime I need maintenance done on my vehicle Wesley Chapel Hyundai goes above and beyond to take care of my needs. Everyone is positive, helpful and pleasant to deal with, even the staff who are not in charge of my order that particular visit. If I find myself standing around people always go out of their way to ask if I need assistance and all the service managers and staff are aces in my book based on all my experiences, including the day I bought my car there. I'll never get my car serviced anywhere else and I continually recommend this location whenever I encounter someone with automobile needs.

- Peter Lazazzaro, Hyundai Sonata
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 02/21/2019 11:18 AM

Thanks so much for your review, Peter! Thanks so much for the kind words. We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
JS
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Jay S.
Wesley Chapel, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always great service
James powers treats your car like it was his.

Jay and Sandi Spielvogel
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 02/21/2019 03:55 AM

Thanks so much for your review, Jay & Sandi! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Tampa, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Courteous staff and fast service all the way from making the appointment to getting the oil changed.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 02/21/2019 04:03 AM

Thanks so much for your review! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
MG
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Miriam G.
Dade City, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Every time I come even if it’s just for oil change or other services I receive great service.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 02/18/2019 03:56 AM

Thanks so much for your review, Miriam! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
SG
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Stephen G.
Wesley Chapel, FL
2010 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good job
Dropped off for servicing, done in a timely manner and friendly service.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 02/18/2019 03:56 AM

Thanks so much for your review, Stephen! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
GF
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George F.
Land O Lakes, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome service
Needed to get an oil change fast that Day ,squeeze me in later in the afternoon , my service person Stephanie was awesome and took care of me 100% satisfaction!
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 02/14/2019 10:28 AM

Thanks so much for your review, George! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
RG
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Robert G.
Floral City, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Staff!
Friendly, knowledgeable staff.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 02/01/2019 05:39 AM

Thank you for your response, Robert! We appreciate your business and feedback :) 


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
RH
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Robert H.
San Antonio, FL
2011 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/31/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Warranty not so good service recommendations
I was told I need a cabin air filter and air filter that I personally replaced both less than 6 months ago.
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 01/31/2019 02:07 PM

Thank you for your response, Robert We appreciate your business and feedback :)  We apologize about the recommendation interval for the filters. We typically go by visual inspection and did not have access to seeing the last time you replaced them. I hope James was great with you otherwise and provided you with 5 star service besides the recommendation conflict. We hope to see you again soon. Please feel free to reach out if we can assist you further, we are here for you!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
MC
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Michael C.
Temple Terr, FL
2018 Hyundai Kona
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great sales experience; not sure about service
Tire pressure after service was btwn 38 and 41 psi. Over inflated. Seems careless to me.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 01/31/2019 04:00 AM

Thank you for your response, Michael! We appreciate your business and feedback :) We totally apologize about the tire pressure fill issue, that was not our intention. We usually inflate the tires to 35 PSI especially in the cold months to avoid continuous low tire light scenarios since the systems are very sensitive to pressure changes. I will talk with the technician and see if his tire gauge needs to be re-calibrated and address the problem at hand with the fluctuation in pressures. For the issue, I have notated your account with a complimentary tank of gas for a future visit with no expiration. I hope James was great with you otherwise and provided you with 5 star service, this does reflect him as well. Please make a return trip to us if you would like us to address the tire pressure issue for you and again apologies for the mistake. We hope to see you again and hope to do better by you next visit. Feel free to reach out if I can assist further, we are here for you!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
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