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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JAMES POWERS
JP

JAMES POWERS

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1026 reviews)
69

Reviews of JAMES POWERS

Verified Customer
Wesley Chapel, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
Wesley Chapel Hyundai is an excellent place to receive service for your vehicle.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/27/2018 03:08 AM

Thank you for your response! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
ZC
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Zuriel C.
Tampa, FL
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Make sure what you discuss on phone is what are getting.
Sadly after years of great service and 5 Hyundai cars, my last service was so bad I lost money and time and had to go to another shop to get my car fixed.
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/27/2018 03:26 AM

Thank you for your response, Zuriel! We appreciate your business and feedback :) I apologize our pricing was not comparable to the other shop quote. We do use factory components and also have a factory trained technician working on the vehicle. You also receive a 12 month 12000 mile parts and labor warranty for any defects or workmanship issues within that time frame. I hope James was great with you otherwise, this survey does reflect him personally and if you were happy with his service please rescore him a 5 star he would appreciate it so much! For the communication issue and price discrepancy, I have notated your account electronically with a $119 store credit for future use on any service. We do value you as a customer and hope to see you again. Please feel free to reach out to me if I can assist you further.



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
RT
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Robert T.
Spring Hill, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
James is the best always take great care of me
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/26/2018 12:57 PM

Thank you for your response, Robert! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
JR
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James R.
Wesley Chapel, FL
2017 Hyundai Azera
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2018
verified customerVerified Customer
Category: Service
Made things right
Had a problem. They handled it
Recommended
Employees worked with
JP
JAMES POWERS
Verified Customer
Brooksville, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Owner
Always great service
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/25/2018 10:27 AM

Thank you for your response! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
PC
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Patsy C.
Wesley Chapel, FL
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2018
verified customerVerified Customer
Category: Service
Service
I really like my Tucson. I appreciate Jon Vincent services manager for emailing me .
Thanks again.
Recommended
Employees worked with
JP
JAMES POWERS
PC
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Patsy C.
Wesley Chapel, FL
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2018
verified customerVerified Customer
Category: Service
Service
I really like my Tucson. I appreciate Jon Vincent services manager for emailing me .
Thanks again.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/22/2018
Service Type: Repair
Category: Service
Okay
Not much amenities here. I also went for a test drive, I was to receive a $40 gift card, but wasn't able to us card. The card was online, there i wasn't able to utilize the card.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/23/2018 05:23 PM

Thank you for your response, Patsy! We appreciate your business and feedback :) I apologize about the $40 gift card you were unable to use during you last service. We can always notate your account with an equivalent store credit for future use if you would like. We will work on adding to our amenities, if you have any suggestions please email me! I hope James was great with you otherwise, this survey reflects him directly. If you were happy with his service please rescore Himalaya 5 star he would appreciate it so much! Please feel free to reach out to me if I may assist you further.



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/24/2018 01:05 PM

Thank you for your rescore!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Tampa, FL
2015 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Should have done better
I have been going to this dealership for about 9yrs or so. This last trip was the worst by far! Took 4 hrs to service vehicle when it should have been done within 1.5 to 2hrs. I would still recommend service as I can’t bash them for years of good/great service.
Recommended
TROY M. from Hyundai of Wesley Chapel responded on 04/19/2018 09:06 AM

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/26/2018 03:30 AM

Thank you for your response! We appreciate your business and feedback :) I totally apologize about the issues you had last service, that isn't how we usually conduct ourselves. I hope James was great with you during your visit, this survey does reflect him personally and if you were happy with him please rescore him a 5 star he would appreciate it so much! For the issues, I have notated your account with a complimentary oil change and wash, vacuum, window cleaning, and tire shine service for future use. We do value you and wish to see you back again! Please feel free to reach out to me if i can help you further.



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
KM
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Kevin M.
Zephyrhills, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great People
The people of Hyundai of Wesley Chapel are really nice and courteous and that is important.
Recommended
TROY M. from Hyundai of Wesley Chapel responded on 04/16/2018 06:27 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employees worked with
JP
JAMES POWERS
AP
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Amish P.
Deltona, FL
2012 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great quick service.
Service rep was very nice and knowledgeable. Made the whole process quick and easy.
Recommended
TROY M. from Hyundai of Wesley Chapel responded on 04/16/2018 06:25 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employees worked with
JP
JAMES POWERS
Verified Customer
Tampa, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
What is a "Review Title"?
Had Service Team that Cared about there customers.

T.C.
Recommended
TROY M. from Hyundai of Wesley Chapel responded on 04/12/2018 07:57 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employees worked with
JP
JAMES POWERS
JR
gravatar
James R.
Wesley Chapel, FL
2017 Hyundai Azera
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2018
verified customerVerified Customer
Category: Service
Made things right
Had a problem. They handled it
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/11/2018
Service Type: Repair
Category: Service
Over charge
Over chargef
Not Recommended
TROY M. from Hyundai of Wesley Chapel responded on 04/12/2018 07:54 AM

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/26/2018 08:09 AM

Thank you for your response, James! We appreciate your business and feedback :) I am sorry about the troubles you had last visit and I am sorry to hear about your surgery, I hope you are recovering well. We do charge for the tire patch if a road hazard plan is not present but what I can do is notate your account with a store credit of $33.16 for future use in service, we do appreciate your loyalty. This survey does reflect James personally, if you were happy with his service and with him please rescore him a 5 star he would greatly appreciate it! Please feel free to reach out to me if I can assist you further. We hope to see you again and hope you are feeling better.



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/26/2018 08:55 AM

Thank you for your rescore!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
LO
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Leroy O.
Lutz, FL
2012 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
missed opportunity to excel, losing a devoted customer.
Failed to meet minimum standards for the last time.
Not Recommended
TROY M. from Hyundai of Wesley Chapel responded on 04/12/2018 07:54 AM

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Employees worked with
JP
JAMES POWERS
Verified Customer
Land O Lakes, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Extremely friendly and courteous staff members.
The service is outstanding and the prices are excellent. Mr. Powers is always knowledgeable and professional.
Recommended
TROY M. from Hyundai of Wesley Chapel responded on 04/09/2018 09:13 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employees worked with
JP
JAMES POWERS
LK
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Lynn K.
San Antonio, FL
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Close
I finally received payment for my Garmin that was taken. This made me happy. Maybe now I can have more confidence in the dealership.
Recommended
TROY M. from Hyundai of Wesley Chapel responded on 04/09/2018 09:13 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employees worked with
JP
JAMES POWERS
PR
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Patricia R.
Seffner, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent sevice.
In a timely matter.
Recommended
TROY M. from Hyundai of Wesley Chapel responded on 04/06/2018 06:07 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employees worked with
JP
JAMES POWERS
SC
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Shamara C.
Wesley Chapel, FL
2016 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good customer service but service work is terrible
Customer service is good but the mechanical service work is not so good. I’ve taken my car to this dealership 4 times and they still have not fixed my car. They can’t figure out why the traction light keeps coming on and causing the car not to accelerate and then the brakes lock up. It’s trial and error until with hopes trying different things possibly fix the problem.
Recommended
TROY M. from Hyundai of Wesley Chapel responded on 04/02/2018 09:08 AM

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/26/2018 08:18 AM

Thank you for your response, Shamara! We appreciate your business and feedback :) I totally apologize that we have not figured out your issue yet. I would like to get the vehicle back in and take care of it once and for all, we will need some time with it so I can set aside a loaner vehicle for you to use in the meantime and I will reach out to the regional engineer for assistance. I hope James was great with you otherwise, this survey does reflect him personally and if you were happy with him please rescore him a 5 star he would appreciate it so much! Please feel free to reach out to me so we can coordinate the vehicle exchange and figure this out for you.



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
RB
gravatar
Robert B.
Brooksville, FL
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Professionalism, personable people, prompt, effective, service.
Comfortable waiting and occasional updates on progress.
Recommended
TROY M. from Hyundai of Wesley Chapel responded on 03/29/2018 06:49 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employees worked with
JP
JAMES POWERS
Verified Customer
Wesley Chapel, FL
2008 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly staff. Clean facility.
Staff is friendly. Keep you up to date with the service being performed. Complimentary popcorn and coffee are available. Can watch TV while waiting and there is also a room geared for children to watch child programs.
Recommended
TROY M. from Hyundai of Wesley Chapel responded on 03/26/2018 08:02 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employees worked with
JP
JAMES POWERS
DC
gravatar
David C.
Lutz, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good people,,good service.
Good service
Recommended
TROY M. from Hyundai of Wesley Chapel responded on 03/26/2018 08:01 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employees worked with
JP
JAMES POWERS
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