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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JAMES POWERS
JP

JAMES POWERS

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1026 reviews)
69

Reviews of JAMES POWERS

DU
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Diane U.
Wesley Chapel, FL
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Easy to deal with
Never had any problems with Wesley Chapel Hyundai service since they opened. James is a good guy to deal with. It’s too bad JV is leaving Wesley Chapel to go to new port richey
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 11/08/2017 04:39 AM

Thank you. We appreciate your business.

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233
tmorgan@yourautgiant.com
Employees worked with
JP
JAMES POWERS
VC
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Vanessa C.
Land O Lakes, FL
2014 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Do Not Trust Them
Work wasn't completed in a timely manner, they felt the need to be spiteful because they were not getting paid commission for the services they were having to do because I am a family member to an employer at one of the dealerships therefore they put me at the last of the list and forced me to wait till closing.... for an oil change because they were angry. I am not an idiot and knew the entire time what was going on.
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 11/06/2017 06:21 AM

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

 

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724
tmorgan@yourautogiant.com

Employees worked with
JP
JAMES POWERS
Verified Customer
Tampa, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional and fast.
Just the usual oil change but professional and quick. Plus I could make appt.
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 11/06/2017 06:43 AM

We appreciate your business. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233
tmorgan@yourautgiant.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Land O Lakes, FL
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service, but getting slower
Good staff, nice facility, but starting to become very busy all the time.
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 11/03/2017 01:42 PM

Thank you. We appreciate your business and look to see you in the future. Please call me if you have any questions.

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724
tmorgan@yourautgiant.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Land O Lakes, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly service
Always helpful, friendly staff.
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 11/03/2017 01:45 PM

Thank you. We appreciate your business and look to see you in the future. Please call me if you have any questions.

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233
tmorgan@yourautgiant.com
Employees worked with
JP
JAMES POWERS
GP
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Garnet P.
Wesley Chapel, FL
2015 Hyundai Elantra Gt
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2017
verified customerVerified Customer
Category: Service
The Service adviser James did a really great job
The Service adviser James did a really great job
Recommended
Employees worked with
JP
JAMES POWERS
GP
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Garnet P.
Wesley Chapel, FL
2015 Hyundai Elantra Gt
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2017
verified customerVerified Customer
Category: Service
The Service adviser James did a really great job
The Service adviser James did a really great job
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/01/2017
Service Type: Repair
Category: Service
Better than last time service but just ok...
same as written
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 11/02/2017 06:42 AM

Thank you for your response and we appreciate your business Garnet :) I am happy to hear the experience improved for you. We will work on adding some of the items you touched on to improve our experience. This survey is a direct reflection of James, if you were happy with his service please re score him a 5 star. Thank you for the feedback.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
VL
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Vivian L.
Tampa, FL
2013 Hyundai Elantra Gt
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/31/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer satisfaction oriented
I trust that they will do a throrough job and do what it takes for me to be completely satisfy.
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 10/31/2017 01:28 PM

Thank you for your response and we appreciate your business Vivian :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
JS
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Julie S.
Wesley Chapel, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Engine recall
Best dealer to take your Sonata for the engine recall. Well organized and the get you in and out
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 10/30/2017 05:35 AM

Thank you for your response and we appreciate your business Julie :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
OD
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Orlando D.
Tampa, FL
2011 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Change of oil
are always late for oil change even with an appointment. not reliable
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 10/30/2017 05:43 AM

Thank you for your response and we appreciate your business Orlando. I apologize about the issues for the wait time, we are trying to correct that by adding staff to accomodate our growth. I have notated your account with a compliemtary oil change and tank of gas for the troubles again, we know your time is valuable and we will make adjustments to improve for the future. Thank you for the feedback and we hope to do better by you next visit.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 10/30/2017 05:44 AM

This survey is a direct reflection of James, if you were happy with his service please rescore him a 5 star.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
SY
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Sean Y.
Wesley Chapel, FL
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The enployees
Service department is awesome!
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 10/27/2017 01:18 PM

Thank you for your response and we appreciate your business Sean :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
PR
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Peggy R.
Valrico, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Clean, efficient, professional
Outstanding service
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 10/26/2017 12:42 PM

Thank you for your response and we appreciate your business Peggy :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
DC
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Dennis C.
Tampa, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Standard Service
Everything went as planned and I was back on the road in less than an hour.
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 10/26/2017 10:39 AM

Thank you for your response and we appreciate your business Dennis :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
RL
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Richard L.
Wesley Chapel, FL
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Work was done in a timely manner
Good service brings back customers
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 10/25/2017 01:38 PM

Thank you for your response and we appreciate your business Richard :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
RH
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Rita H.
Zephyrhills, FL
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Staff very helpful
Staff very knowledgeable, effiecent, and pleasant to do business with. Nice lobby.
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 10/25/2017 05:20 AM

Thank you for your response and we appreciate your business Rita :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
KD
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Kendall D.
Tampa, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
15 k service
Efficient
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 10/24/2017 11:08 AM

Thank you for your response and we appreciate your business Kendall :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Buffalo Grove, IL
2016 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No communication
Disappointed.
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 10/20/2017 05:38 AM

Thank you for your response and we appreciate your business. I apologize about the lack of communication regarding the long wait time you experienced. I have communicated your frustrations to the staff so we can improve for the future. For the inconvenience I have notated your account with a complimentary synthetic oil change for a future visit. We hope to do better by you next visit.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
SB
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Susan B.
Tampa, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Honest and Reliable
Great Customer Service. James values his customers.
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 10/18/2017 05:38 AM

Thank you for your response and we appreciate your business Susan :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
CB
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Conrad B.
Land O Lakes, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
service, communication, and price
exxcellent
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 10/17/2017 05:14 AM

Thank you for your response and we appreciate your business Conrad :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
KL
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Katy L.
Wesley Chapel, FL
2007 Hyundai Entourage
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Bad service
They don't see to care about you
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 10/16/2017 02:07 PM

Thank you for your response and we appreciate your business Katy. I apologize about the long wait times you experienced during your visit and we are trying to add more staff to accommodate the growth. James did take care of the bill for you for the long wait time and I have notated your account with complimentary oil change and free tank of gas to use in the future. We hope to see you again and with better results I do appreciate the feedback it only helps us improve.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
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