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SureCritic / Hyundai Dealer / Eckert Hyundai / JAKE RITTER
JR

JAKE RITTER

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(891 reviews)
87

Reviews of JAKE RITTER

NL
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Neldena L.
Denton, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Staff is very friendly and prompt. Honestly, one of the best places I have used ever.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/21/2019 02:30 PM

Thank you,very nice of you to say.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
LW
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Lynne W.
Justin, TX
2017 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Always reliable and personable. Customer service can’t be beat!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/18/2019 08:10 AM

Ms. Wallace, you make it easy. Thank you fo rbeing so kind.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
MB
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Michael B.
Flower Mound, TX
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2016 Santa Fe Oil Change
Great people and tremendous service
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/18/2019 08:07 AM

Mr Beaty, you are always a pleasure to deal with.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Coppell, TX
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Latest routine maintenance appointment
As always, things were done well and efficiently.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/18/2019 08:06 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
JH
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Jay H.
Lewisville, TX
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service Continues
Great service as always. Appointment times are honored and the service is excellent and of great value.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/16/2019 11:28 AM

Thank you so much.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
Verified Customer
Denton, TX
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love my dealer
Friendly, quick and accommodating.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/15/2019 04:21 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Coppell, TX
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Responsive and on time!
Made appointment. Completed four things in less than an hour!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/13/2019 05:13 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
TD
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Terry D.
Denton, TX
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast service, explanation of issues
Excellent
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/10/2019 05:28 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
SS
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Sharon S.
Denton, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The customer services
Courteous/Polite
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/09/2019 01:14 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
SG
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Stella G.
Lewisville, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Eckert Hyundai Listens
I brought our 2018 Sonata Sport + in because there was wind noise coming from the front passenger door. They took it out for a drive but said they didn't hear anything and that some wind noise is normal. We countered that if it was normal then we would hear it in all the doors and not just one door. We also pointed out that the technician that took it out was sitting in the driver seat and not the passenger seat. So they agreed to let my husband drive and have the technician go as the passenger in the front seat. He agreed he did hear air noise not coming from the driver door. He spoke to the manager and they agreed to get the seal replaced in that door. I was a passenger in the Sonata the other day and the cabin was quieter than it had been before the new seal. So glad Eckert listened and got the new seal ordered and installed for us. They are always friendly, professional and courteous. I also want to note that when we started looking into a Hyundai purchase we did come here and I never felt like I was being pressured into buying the vehicle. If anything they were good about answering our questions about Hyundai( was a Ford customer since 1986), the different options, what came standard(which was the selling point). I even wrote a review that day after test driving a Sonata and told our friends about Eckert Hyundai. We will definitely be returning here for Services for our Sonata.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/09/2019 05:44 AM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
MB
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Michael B.
Flower Mound, TX
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
April 2014 Santa Fe Visit
Always great service, great people and very convenient.
Recommended
Employees worked with
JR
JAKE RITTER
MR
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Marcel R.
TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Respect
Always respect us and do a good service!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/02/2019 08:24 AM

Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
TH
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Timothy H.
Denton, TX
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Good people
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/30/2019 03:10 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
EP
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Ella P.
Flower Mound, TX
2007 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Dealer related
Good so far.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/24/2019 07:30 AM

Thank you Ms. Phillips

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
D
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D.
Roanoke, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly Fast Service at a Fair Price
The service was prompt and courteous and the work was done when they said it would be done.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/24/2019 07:29 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
VR
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Vivek R.
Trophy Club, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service review
Excellent timely service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/19/2019 04:45 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
Verified Customer
Lewisville, TX
2017 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2019
verified customerVerified Customer
Category: Service
A+ Service
Service is swift and painless here, for a single female whom most mechanic shops take advantage of is a great relief. Will have my business for however long Im in the area.
Recommended
Employees worked with
JR
JAKE RITTER
Verified Customer
Lewisville, TX
2017 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2019
verified customerVerified Customer
Category: Service
A+ Service
Service is swift and painless here, for a single female whom most mechanic shops take advantage of is a great relief. Will have my business for however long Im in the area.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/17/2019
Service Type: Maintenance
Category: Service
Fine Print
I will continue to be a repeat customer of this location however I will ask in advance of what services are compatible with certain services etc.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/18/2019 08:31 AM

Ms. Johnson, 

I apologize for the misunderstanding ma'am. This is not how we do business, please come see me on your next visit and i will be more than happy to punch your key chain for your last visit. These surveys directly affect Jakes pay, if he gets left then a 5 star Hyundai things he did a terrible job. I definitely will speak to the cashier about the treatment, again i do apologize.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Krum, TX
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
I received great attention to detail, simply stated they are the best.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/15/2019 12:34 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
Verified Customer
Aubrey, TX
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Dull but dependable
The waiting room and amenities at this dealership is very spartan but they provide good and timely services.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/15/2019 07:34 AM

I will address that, thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
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