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SureCritic / Hyundai Dealer / Eckert Hyundai / JAKE RITTER
JR

JAKE RITTER

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(891 reviews)
87

Reviews of JAKE RITTER

SK
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Stephanie K.
Sanger, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Top Notch
Unlike most dealerships, I never dread taking my car to Eckert for service. They are friendly and professional. They get me in and out in a timely fashion. They will always have my business for as long as I own my Hyundai. I will be buying my next Hyundai from them again when the time comes.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/15/2019 06:34 AM

Thank you Ms. Koiner, that was very nice for you to say.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
CH
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Chesley H.
Corinth, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service work
Great service professional staff
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/12/2019 06:20 AM

Thank you, Ms harris.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
AG
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Angela G.
Denton, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Authentic, Honest & Friendly
Quick & efficient too.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/10/2019 01:34 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
MR
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Mark R.
Little Elm, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Fast and efficient.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/08/2019 04:05 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
SP
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Stephen P.
Corinth, TX
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service in Eckert Hyundai
Easy to reservation, service is fast and staffs are very kind
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/04/2019 01:45 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
LK
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Lois K.
Aubrey, TX
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Avoid the Chauvinists
This service was for a recall. This time I had my husband bring my car because I REFUSE to take it to Eckert for service. I do however continue to highly recommend your sales department but at the same time give caution as to the service department. I take my vehicle elsewhere for all services with the exception of recalls.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/01/2019 05:20 AM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
SW
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Sharon W.
Denton, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
service and recall
took my Santa Fe in for tire rotation, oil change and a recall. As usual every one is very friendly, helpful. Great waiting room and
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/01/2019 05:12 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
TW
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Timi W.
Gainesville, TX
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
Eckert's service department is incredible. Don or Jimmy are always available if I have any questions about my car. I have recommended Eckert to several friends and hope they will make the trip to Denton to make a purchase. I would love it if Eckert would open a dealership in Gainesville. It would save me 60+ miles round trip for servicing of my car...but bring Don and Jimmy with you, if you do LOL.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/24/2019 09:58 AM

Thanks Timi, you are awesome, they have asked i can assure you of that.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
VD
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Vicki D.
The Colony, TX
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service department is Better than. Best!
Awesomeness
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/23/2019 10:27 AM

Thank you Vicki.



















Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
LK
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Leonard K.
Lewisville, TX
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car service
Thanks
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/23/2019 10:27 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
DK
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Dale K.
Argyle, TX
2014 Hyundai Santa Fe S
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil Change & Check Engine Light
Internal communication gap & did not check the Engine Light for issue & resolution. I now have to request time off, make appointment, & take back to Eckert to have them look at the Check Engine Light.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/23/2019 10:38 AM

Dale, I apologize sir , we thought your recall for the ecm update took care of the check engine light, it was a history code for the knock sensor at the time. That is precisely what the ecm campaign addressed. Again i do apologize if you are still having a concern by all means please come by and i will get it looked at quickly.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
PN
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Paul N.
The Colony, TX
2015 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
service work on santa fe
Service writers know me, are helpful and want to get the repair done right. Cashier is very organized and pleasant
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/22/2019 11:29 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DW
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David W.
Dallas, TX
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good experience with the service department!
Had some issues reviewed including an idiot light. We were afraid that this would be costly, but instead we were told that the fix was simple and was covered by our warranty. Clearly these folks are trustworthy. Thank you!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/22/2019 07:13 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DB
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Darrin B.
North Richland Hills, TX
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service team is great
Go see Jake, I train sales and service people for a living. I would hire Jake in a heart beat!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/21/2019 06:44 AM

Thank you Darrin.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
TM
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Tomas M.
Denton, TX
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and professional
I love coming here for my oil change.Very comfortable waiting room .
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/20/2019 01:26 PM

Thank you so much

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RS
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Richard S.
Denton, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service!
Service Manager Don Wheeler was on the driveway at 7:15 a.m. and personally checked my car in. He asked good questions to make sure that he fully understood the issues and assured me that the car would get worked on. While Eckert's had the vehicle, the tech also performed several updates to software.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/20/2019 01:25 PM

Thank you so much Mr. Sims

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
CN
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Charles N.
Denton, TX
2018 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
No, it isn't "out front".
see previous comments
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/20/2019 01:24 PM

Mr. Newcomer,

 I apologize you had a bad experience sir. I assure you that is not our intention. As far as the campaign on your vehicle, we are told it is a software update to make the knock sensor more sensitive, that is all we currently know. again i apologize it is not our intent to mislead anyone.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Denton, TX
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Reliable work
Always very professional even for an oil change.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/19/2019 05:31 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
Denton, TX
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great dealer
I went for the first time for an oil change. The customer service is great, it took the time that they told me. And It has a great place to relax while you wait.

The only thing I didn't like, it that my car had a problem with a sensor in a door, which could be fixed there, but they told me to go somewhere else. A little bit disappointed.

Besides that, great place
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/18/2019 01:45 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
SJ
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Shirley J.
Lewisville, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
I have taken my car in for a minor recall issue a couple of times and to have the oil changed. They have always been prompt in getting me in and out and are very professional
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/18/2019 01:42 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
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