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SureCritic / Hyundai Dealer / Eckert Hyundai / JAKE RITTER
JR

JAKE RITTER

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(891 reviews)
87

Reviews of JAKE RITTER

DR
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Daniel/Mallory R.
Denton, TX
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Consistent great service
Eckert Hyundai delivers great service every time we come in.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/18/2018 01:34 PM

Thank you for the 5-star review.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
Trophy Club, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
a
q
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/17/2018 02:02 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Fort Worth, TX
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Excellent service experience. Repair completed right the 1st time and on schedule.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/12/2018 07:36 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JA
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Joy A.
Carrollton, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficient Service
Quality service and timely in completing the work.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/11/2018 07:36 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JP
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Joy P.
Denton, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Superb service
The service at Eckert is my favorite part of driving a Hyundai. Don’t get me wrong my car is attractive and performs well, but life can get busy and busy people appreciate good service. The service at Eckert is exceptional and they are pleasant, kind and accommodating as well.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/03/2018 08:27 AM

Ms. Patterson,

 Thank you so much.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
GJ
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Gary J.
Double Oak, TX
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
They get the done on time every time.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/03/2018 06:17 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Denton, TX
2006 Hyundai Azera
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Department Communication
Go an email about a recall, set up an appointment for said recall yet the service team was unaware of why we were there even though we expressed it clearly in the comments. On top of that they did not have the parts necessary to fix the recall issue and told us they would call back once they did and at that point we could set up an appointment. They called after they promised they would, but were able to fix what they needed to.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/30/2018 11:59 AM

Mr. Celis,

  I apologize for your inconvenience, unfortunately, those parts sometimes are not made available they are ordered by vehicle if needed. This is not your problem and i understand that. We will try to do better on the next visit. 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
FV
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Felicia/Joe V.
Lewisville, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service & Friendly Staff
The staff are always friendly and they don't try sell you services not needed.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/28/2018 08:41 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
SD
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Stephen D.
Denton, TX
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Just needed an inspection - Everyone knows your name
Took care in for a state inspection. Turn around time was fast. All the team said hello or said hi to me by name.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/28/2018 08:40 AM

Mr. Ducar,
   It is an honor to have a customer as good as you sir.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
JR
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Joshua R.
Denton, TX
2011 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service department
Bought my Veracruz used from Eckert Hyundai in 2013. Thanks to their service department, five years and 155k miles later, it is still in great shape. The past few trips, I've had Jake as my service adviser and he does a good job of letting me know what work needs to be done, what it'll cost, and when my vehicle will be available. Everyone in the service department greets me by name, and I would definitely recommend both the dealership and the service department to anyone. Once my Veracruz finally wears out, my next vehicle will be a Hyundai and I will continue to have it serviced at this dealership.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/25/2018 05:45 PM

Thank you for your kind words sir.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
DL
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David L.
Denton, TX
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service; warranty covered A/C work
Service was great. My wife's rare time to take the vehicle in. AC wasn't cooling and that got fixed under warranty. Needed a new battery (4 years old) and the price was reasonable. State inspection was done; all was well.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/24/2018 12:12 PM

Thank you sir.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
KO
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Ken O.
Denton, TX
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great!
They always takes care of my car whenever. They are simply the best.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/23/2018 12:51 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
TK
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Thomas K.
Denton, TX
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Really fine, courteous service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/22/2018 12:09 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
SR
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Stephen R.
Denton, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
service
Everyone is very helpful and friendly
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/22/2018 12:08 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
VO
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Valerie O.
Lewisville, TX
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer intimacy
I booked my car in for a recall resolution.
Upon arriving at the service center, before I could say anything, the attendant approached me stating 'you're here for a recall issue - correct'?
Customer intimacy at its best
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/14/2018 04:05 PM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
AA
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Allan A.
Denton, TX
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly
Everyone is always really nice here, which is why I travel here every time I need a service. This time though I'm not sure if my car was fixed right. It's been shaking when I drive on the highway since I left.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/12/2018 05:10 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
DH
gravatar
Donald H.
Denton, TX
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
People
Everyone is friend. No high pressure to sell and welcomes us back for any questions we might have.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/09/2018 05:13 AM

Thank your we appreciate your comments. 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Lewisville, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Why Its Great
Professional and friendly service. They explain everything.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/27/2018 10:44 AM

Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Roanoke, TX
2015 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
None
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/27/2018 05:44 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
KI
gravatar
Khurram I.
Roanoke, TX
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best service
Jake is the best!! His service is excellent!!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/21/2018 09:00 AM

Thank you sir.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
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