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SureCritic / Hyundai Dealer / Eckert Hyundai / JAKE RITTER
JR

JAKE RITTER

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(891 reviews)
87

Reviews of JAKE RITTER

CH
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Carolyn H.
Little Elm, TX
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Quality & professionalism of the service department employees
Always professional, friendly staff, and complete repairs & routine maintenance in a timely manner.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/02/2017 04:03 PM

Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
CE
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Chelsie E.
Corinth, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Consistent and friendly
From the greeting to the service to the checkout everyone is kind, friendly and efficient. This is the only place I take my car and will continue to do so.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/02/2017 08:19 AM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Denton, TX
2013 Hyundai Elantra Gt
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/01/2017
verified customerVerified Customer
Category: Service
Car is fixed and may run better than ever
A week after driving in town, I took a trip to Oklahoma and Arkansas, and experienced no problems with the car. I may just have a better car than I had before; it is more responsive.
Not Recommended
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
Verified Customer
Justin, TX
2011 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Efficient and friendly
Good value. Staff was friendly and efficient.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/29/2017 07:33 AM

Sir, I apologize for that it appears the only thing they found that needed to be addressed was that the a/c was slightly low and you performed that service so nothing else was due on the vehicle at this time.  As far as your future services regular oil change on your next visit. At 60k there is a larger service due but currently, you are caught up.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
RK
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Robert K.
Denton, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
They were quick in determining the problem and getting it fixed. The site is clean and the waiting area is comfortable. The prices are good for the work being done.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/26/2017 05:15 AM

Mr. Krause,

 Thank you, sir, for the fantastic survey comments. I will share with my staff. Thank you, Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
Verified Customer
Ponder, TX
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great place
Love this place
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/22/2017 07:31 PM

Thank you 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
AC
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Andrea C.
Flower Mound, TX
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
customer service
Jimmy in service is great! He cares about my concerns, is always so friendly and polite, and is willing to get the job done as quickly as possible.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/22/2017 03:57 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
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Debbie S.
Flower Mound, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people
Always take great care of my car.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/21/2017 01:16 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
JL
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John L.
Denton, TX
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional, friendly and knowledgable
1st Class
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/21/2017 01:16 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
LD
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Lucien D.
Shady Shores, TX
2007 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Celebrating 10 years on our Santa Fe same dealership..Great Service.
It's our third new vehicle at this location and the first one is still going and very reliable. Always been serviced at Eckert!!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/20/2017 03:57 PM

Thank you, Sir, we are honored to have you as a customer

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
PH
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Patrick H.
Corinth, TX
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Prompt and friendly handling
No issues. Always friendly and quick
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/20/2017 03:55 PM

Thank you, Mr. Hughes

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JH
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Joseph H.
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Attentiveness, friendliness
Service area is always friendly. They have remembered me and always ready to answer all of my questions related to my vehicle.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/18/2017 05:02 AM

Thank you for the kind words and the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
AC
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Alain C.
Denton, TX
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great peoples and service
Always a good experience
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/15/2017 01:39 PM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Krum, TX
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thanks Guys
They are Great
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/15/2017 05:34 AM

Thanks for the great survey!!!!!

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
SK
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Stephanie K.
Sanger, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
No Better Dealership
Eckert Hundai has the best customer service hands down of any dealership I have ever dealt with.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/11/2017 06:28 AM

Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
SW
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Sandra W.
Krum, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
recall and oil change
great service and friendly people.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/09/2017 07:34 AM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
BC
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Brenda C.
2012 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Too long for scheduled oil change
Took an hour and 22 minutes for a scheduled oil change.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/09/2017 07:34 AM

I am very sorry for the delay, you are correct.
your next oil change is on us.
Thank you for the feed back, it will be addressed.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
MS
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Matt S.
Denton, TX
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
1st service on new Tucson.
Manager explained the service schedule so it was easy to know what was needed. Ticson was ready by ths time we finished talking.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/08/2017 03:17 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
SF
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Stephen F.
Cross Roads, TX
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
A1
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/05/2017 11:33 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
KL
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Karen L.
Flower Mound, TX
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Very friendly and complete.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/05/2017 10:29 AM

Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
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