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SureCritic / Hyundai Dealer / Eckert Hyundai / JAKE RITTER
JR

JAKE RITTER

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(891 reviews)
87

Reviews of JAKE RITTER

Verified Customer
Highland Village, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Awesome service!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/02/2017 03:33 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
CH
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Carolyn H.
Little Elm, TX
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Quality & professionalism of the service department employees
Friendly employees, provides clear explanation of what needs to be done to my car. Ready to service my car at the appointment time.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/01/2017 02:34 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
Frisco, TX
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Warranty Service
Quick,, easy and comprehensive.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/01/2017 10:05 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
LL
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Larry L.
Denton, TX
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil change
Very professional service staff.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/31/2017 05:08 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Carrollton, TX
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
fast, fare, and friendly
Great service
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/29/2017 11:43 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
MA
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Mark A.
Lewisville, TX
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
I had to cram this service in mid day and they still got me out in about a half hour even though they were obviously quite busy. I appreciated it.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/28/2017 04:32 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
BW
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Barbara W.
Grapevine, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
xxxxx
xxxxx
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/28/2017 07:10 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Denton, TX
2013 Hyundai Elantra Gt
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/01/2017
verified customerVerified Customer
Category: Service
Car is fixed and may run better than ever
A week after driving in town, I took a trip to Oklahoma and Arkansas, and experienced no problems with the car. I may just have a better car than I had before; it is more responsive.
Not Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/28/2017
Service Type: Repair
Category: Service
5th visit today for same problem
Car shudders and stalls. Many similar complaints found online for 2013 Elantra.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/28/2017 06:51 AM

Ms. Chalon,

I apologize you are having concerns with your vehicle ma'am. That is not what we want you to have either. Is there a day that you can either bring the car and leave it, or a day when you can come by and show one of my technician's whats happening, we, unfortunately, have not been able to duplicate the concern. The Manufacturer (Hyundai) will not let us do any repairs until we can duplicate and validate what we are doing and why.

Please feel free to contact us to schedule an appointment when time permits.

Don Wheeler
Fixed Operation Manager
940-243-6208
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/06/2017 05:07 AM
  1. Ms Chalon,

    II am glad you gave us the opportunity to repair the car, one last time. 
    We feel confident that it is running well again.
    Thank you for your patience with this and I apologize it took so long to figure it out. 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
MP
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Mark P.
Double Oak, TX
2012 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Eckert Hyundai - Service Department
What a pleasure to have a dealership that cares about their customers in the way the staff does at Eckert Hyundai. They managed to explain to the letter what was needed to be done and what I should plan on doing the next service call. Their concern about the safe operation of the vehicle is very evident. Other Hyundai dealerships could learn a few pointers.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/24/2017 01:59 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Flower Mound, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Always great service
I have been bringing my cars to Eckert for many years and I have never had bad service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/22/2017 06:17 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
DC
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Dong Pil C.
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Price
Better
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/20/2017 03:45 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
VD
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Vicki D.
The Colony, TX
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Salesman Stan Becker and quality of service dept.
Excellent in all areas. Recommend to everyone
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/20/2017 12:08 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RK
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Robert K.
Highland Village, TX
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Drove in, took the car and was on my way out of the garage 50 minutes after getting there with oil changed, checklist run, a new cabin filter in place and a car wash. FANTASTIC
LIKE WHAT YOU DO AND HOW YOU DO IT.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/14/2017 05:11 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
SS
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Susan S.
Flower Mound, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service is like a breathe of fresh air
service is great, personal and friendly. Very professional
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/13/2017 02:15 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
Flower Mound, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall Visit
Appt. was helpful, service completed repair on-time.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/12/2017 12:52 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
NS
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Nicolas S.
Denton, TX
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and Easy
Dropped my car off at 3 PM and came back at 4 PM to pick it up. Everyone was very nice and courteous, I will be returning. Thank you
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/10/2017 04:21 PM

Thank You so much

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
CJ
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Clifford J.
Denton, TX
2010 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
State Inspection and check the air conditioner Very good service
Very good service
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/10/2017 04:45 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DM
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Darrel M.
Denton, TX
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Job
Always done right
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/07/2017 02:38 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
SP
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Sally P.
Corinth, TX
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
x
x
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/05/2017 07:42 AM

Thank you 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
CM
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Chris M.
Denton, TX
2012 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Charged for steering column issue which should have been a recall item
Nice people, but don't appreciate that they didn't stand behind their product. Got me for $180, but I will be purchasing a Toyota in December...
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/30/2017 08:50 PM

I do understand your frustration sir. We do have guidelines that Hyundai makes us follow. I will look into your specific concern and attempt to get the manufacturer to support you concern. 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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