Business Solutions
SureCritic / Hyundai Dealer / Eckert Hyundai / JAKE RITTER
JR

JAKE RITTER

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(891 reviews)
87

Reviews of JAKE RITTER

PS
gravatar
Patricia S.
Corinth, TX
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
MY REVIEW
THEY ALWAYS DO A GREAT JOB, AND IT DOESNT TAKE THEM FOREVER.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/06/2017 05:26 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
PB
gravatar
Phyllis B.
Corinth, TX
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Got an appt that worked for me and service completed satisfactorily.
All was good.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/05/2017 06:14 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
D
gravatar
D.
Roanoke, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
work done timely, price was good, checked out everything that I asked them to
Basically they did what they said they would do in a timely and cost effective fashion.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/04/2017 11:56 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
Frisco, TX
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Auto Maintanance
Excellent job
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/28/2017 12:29 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Denton, TX
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Fast and friendly
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/28/2017 12:06 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JS
gravatar
James S.
Krugerville, TX
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good on time service
I made an appointment and they got the car in right away and I was out of there in less than 45 minutes
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/27/2017 01:12 PM

thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
LC
gravatar
Latrice C.
Lewisville, TX
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Front desk
the young man sitting at the counter gave me the impression his personal phone call about shoes was more important than helping me, the customer. I stood at the counter, in front of him and he never acknowledged my presence.
Aside from this infraction, the experience was pleasant.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/27/2017 05:35 AM

That will be addressed, i apologize unacceptable.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
BW
gravatar
Barbara W.
Grapevine, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Review
I love this dealership. I have bought 3 cars here - the staff is informative, honest and does not pressure you to buy. I trust them which is of the utmost importance to me. They have my business forever.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/25/2017 11:31 AM

Ms. Woolsey,

 it is a pleasure to have great people like you driving our vehicles and allowing us  the opportunity to service your vehicle

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
JM
gravatar
Joseph M.
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Your employees
I would highly recommend Eckert service. They do the job right.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/24/2017 09:05 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
LR
gravatar
Lois R.
Dallas, TX
2009 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They look at the small and large maintenance items with each normal service visit.
This last visit found that I had a low pressure light come on for the tires. They did not just fill the low tire with air. They checked all the tires and found a screw was causing the problem and fixed it.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/22/2017 07:22 AM

Ms. Rossi,

You are very kind, i love that you give us the opportunity to do your service. You are very much appreciated. 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
LD
gravatar
Lucien D.
Shady Shores, TX
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great staff!!
Eckert Hyundai follow through, now because of the great service we are now the proud owners of 2 Santa Fe.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/22/2017 07:19 AM

Thank you 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JA
gravatar
Jose A.
Lewisville, TX
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2017
verified customerVerified Customer
Category: Service
Great Customer Service and Response to Issues
Don Wheeler, Fixed Operations Manager, responded very promptly to my review without me asking for a replied. I really appreciate your commitment to excellences and it is good to know that all concerns will be addressed.

Thank you,

Jose Aguilar
Recommended
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
JA
gravatar
Jose A.
Lewisville, TX
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2017
verified customerVerified Customer
Category: Service
Great Customer Service and Response to Issues
Don Wheeler, Fixed Operations Manager, responded very promptly to my review without me asking for a replied. I really appreciate your commitment to excellences and it is good to know that all concerns will be addressed.

Thank you,

Jose Aguilar
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/19/2017
Service Type: Repair
Category: Service
Not put together correct after a fix.
Had my steering wheel collar replaced. Mechanic failed to plug back (don't know why it was unplugged) my dimming and ECO buttons (display). Had to fight traffic and drive back to Denton the next day to get it fixed.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/20/2017 05:38 AM

Mr. Aguilar,

 I do understand your disappointment sir, i can assure it was not done intentionally. All of the things mentioned plug into one connector and it must have been left unsecured. Let me know when you come in on your next visit, i will give you a free oil change. I do apologize and Mr Chavez will be reprimanded.

Don Wheeler
Fixed Operation Manager
940-243-6208
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/20/2017 04:42 PM

Thank you sir it is appreciated.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
Decatur, TX
2010 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service staff were professional.
Service staff were professional. Surrounding construction was a hassle. Seating area was uncomfortable and TV was annoying with daytime talk.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/16/2017 09:36 AM

i am sorry about the tv, we usually have it on tbs, however the remote is in the lounge for the customers to change it at will. I will look into seeing if we can lock some of those channels.

Don Wheeler

Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
EO
gravatar
Eno O.
Denton, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
They went above and beyond.
My service technician and adviser went above and beyond. They were extremely helpful in making sure my car was fixed.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/11/2017 11:42 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Lake Dallas, TX
2006 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
Not too much to complain about.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/08/2017 05:20 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
SS
gravatar
Shirley S.
Corinth, TX
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service survey
Excellent
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/08/2017 05:20 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
gravatar
Verified Customer
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
A great dealership!
Perfect!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/07/2017 06:11 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
KO
gravatar
Ken O.
Denton, TX
2007 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Simply the best
All I have to say that this dealership will give you the best services that you will ever think off. There car wash is also great
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/06/2017 11:22 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
TO
gravatar
Tammany O.
Boerne, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Another homerun
The service dept consistently delivers high quality work--quickly and professionally.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/27/2017 06:06 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.