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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / KEITH MONDELLO
KM

KEITH MONDELLO

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(246 reviews)
60

Reviews of KEITH MONDELLO

JG
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Jeri Jo G.
Jacksonville, FL
2015 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service sucks
See notes
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/10/2017 02:38 PM

Jeri Jo,

 Once again our apologies that you needed tires due to your alignment being out.  If we could have warrantied them for you, we would have. But with over 30,000 miles on them,  the tire manufacturers require annual alignment inspections just for this reason. Congratulations on the new 2017 Sonata you purchased from us.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
KM
KEITH MONDELLO
JF
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James F.
St. Augustine, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Customer Service
Cheryl Buck always the best service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/27/2017 01:22 PM

 We appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for making us the #1 Customer Satisfaction Hyundai Service Center for the 4th straight quarter!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
SF
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Scott F.
St. Augustine, FL
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast, thorough and professional!
They are wonderful here. I was running 20 minutes late but they were flexible and very professional. They got the service done as fast as possible to keep me on my schedule.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/21/2017 05:42 AM

We greatly appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine. Our sincere condolences to you and we have updated your email as requested.
 
Thank you to all our wonderful guests for making us # 1 in customer satisfaction again for the 4th straight quarter with Hyundai. 

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
MN
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Marvel N.
Hollister, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai Car Care Review
Courteous service. Personal treatment.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/21/2017 05:40 AM

We greatly appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.
 Thank you to all our wonderful guests for making us # 1 in customer satisfaction again for the 4th straight quarter with Hyundai.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
JP
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JIMMIE P.
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The people
Outstanding service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/10/2017 07:06 AM

 Thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
KM
KEITH MONDELLO
RD
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Rob D.
Ponte Vedra Beach, FL
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A deaalership in sync
Excellent and well organized. Personnel actually smile and the technician was very accommodating when talking to him
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/07/2017 02:03 PM

Thank you for taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
DC
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Dwayne C.
Jacksonville, FL
2012 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2017
verified customerVerified Customer
Category: Service
Quick resolution to a previous service issue.
I posted a response to a previuos service call regarding my Genesis. I reached out to the dealership to the service department & spoke with Roger. We discussed my issue & let me know I would hear back from him by the following Monday. Roger let me know that I had nothing to worry about as the dealership would correct the issue. I'm grateful it was resolved in a expeditious manner. Roger has always been spot on & as I explained to him this is the 1st issue I've experienced with prior successful service request. I wanted to give a follow-up review simply because they made it right quickly. Special thanks to Roger & the Management team of Hyundai.
Recommended
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
JW
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JOYCE W.
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent dealer, excellent servie
I have never had any issues with this dealer. Their staff is trained well and always friendly. Service is always as expected, and does not take that long, even though there is high volume.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/03/2017 01:48 PM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
KM
KEITH MONDELLO
DC
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Dwayne C.
Jacksonville, FL
2012 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2017
verified customerVerified Customer
Category: Service
Quick resolution to a previous service issue.
I posted a response to a previuos service call regarding my Genesis. I reached out to the dealership to the service department & spoke with Roger. We discussed my issue & let me know I would hear back from him by the following Monday. Roger let me know that I had nothing to worry about as the dealership would correct the issue. I'm grateful it was resolved in a expeditious manner. Roger has always been spot on & as I explained to him this is the 1st issue I've experienced with prior successful service request. I wanted to give a follow-up review simply because they made it right quickly. Special thanks to Roger & the Management team of Hyundai.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/03/2017
Service Type: Repair
Category: Service
Service is normally good
My past visit resulted in damage to the left rear passager side of vehicle. I am still waiting on contact from dealer
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/04/2017 06:01 AM

 Thank you for taking the time to speak with Roger today and allowing us to resolve this. We appreciate your patience and understanding and our apologies for any inconvenience this has caused.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
JM
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John M.
Ponte Vedra, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick Service
Pls read comments
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/23/2017 11:51 AM

 Thank you for taking the time to share your kind words and continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
DD
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Douglas D.
St. Augustine, FL
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
The dealership replaced a discolored panel on the car quickly and with no hassles. Great experience.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/20/2017 06:20 AM

 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
JL
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Judith L.
St. Augustine, FL
2006 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Real good service.
Service is good and the people are great ! Been going here since they opened..8 yrs?
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/02/2017 01:12 PM

 Thank you for taking the time to share your service experiences with us and your years of loyalty to Hyundai of St Augustine. We hope your Pittsburgh Penguins win the cup this year.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
MM
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Michael M.
Palm Coast, FL
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Smooth experience
Made an appointment, dropped it off and waited- done in just over an hour.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/02/2017 09:59 AM

 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
Verified Customer
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
None
Nothing to say but all went weel as wxpwcted
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/02/2017 09:58 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
Verified Customer
Saint Johns, FL
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service nice people!
Good service nice people!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/23/2017 02:50 PM

 Thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
JH
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James H.
Jacksonville, FL
2011 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
90000 mile check
Good job
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/22/2017 06:40 AM

 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
Verified Customer
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Consistently great service.
As usual, the service was great!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/15/2017 06:53 AM

 Thank you for sharing your service experiences with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
KM
KEITH MONDELLO
Verified Customer
St. Augustine, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service !!!!! as always
Excellent Service !!!!! as always
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/08/2017 05:53 AM

 Thank you for taking the time to share your kind words with us and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
DM
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David M.
Saint Augustine, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
service
on time & top Q & A
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/01/2017 02:40 PM

 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
DC
gravatar
David C.
Palm Coast, FL
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Wonderful experience
Friendly people. Great waiting room with fruit, drinks, TV, and internet! And then they wash your car
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/30/2017 06:16 AM

 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
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