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Lena Richards

Service Advisor
Lena is very passionate about the industry and is very transparent with her customers. With over 20 years of experience in the industry. She is always educating all of us. After hours she will be caught cheering on her son on the court or out in the field. Or heading to a concert. We are lucky to have her.
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(31 reviews)
94

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Owen R.
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2024
verified customerVerified Customer
10
Excellent Service
Quick and excellent service, thank you!
The Team from B&B Auto Repair responded on 06/29/2024 09:35 AM

Hey Owen! ? We're delighted to hear that you had a positive experience with us. Providing quick and excellent service is what we aim for, and we're thrilled to know that we hit the mark with you. If you ever need anything else, don't hesitate to reach out. Safe travels! ?️

Employees worked with

NP
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Nancy P.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2024
verified customerVerified Customer
10
Love B&B for 25 years
I have taken my 2003 car to B&B for 25 years. I am now retired and live in Kingston, but I still make the drive to Bremerton when needed. That's how much I trust and respect the staff and technicians at B&B. Everyone is friendly, I feel like part of the family. They do excellent work and always keep me posted on the progress of the work. I highly recommend B&B to all. Thanks guys and ladies for keeping my car in great running condition. You do great work.
The Team from B&B Auto Repair responded on 06/26/2024 09:35 AM

Hey Nancy! ??Wow, 25 years of loyalty – that's awesome! We're thrilled to have been part of your car ownership journey for so long. It's great to hear that you feel like part of the B&B family. We believe in providing excellent service while keeping our customers in the loop every step of the way. Thanks for recommending us, and we look forward to many more years of keeping your car in top shape! See you next time you make the drive over! ?


JF
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Jon F.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2024
verified customerVerified Customer
10
Best Auto Repair In The Area
Lena, Jon and Mieke always provide super customer service and outstanding vehicle repairs. I can count on a detailed explanation of what repairs are needed and cost. I trust them to do an outstanding job, on time and to my complete satisfaction.
The Team from B&B Auto Repair responded on 06/23/2024 09:35 AM

Thank you for the fantastic feedback! ? We're thrilled to hear that Lena, Jon, and Mieke have consistently provided you with super customer service and outstanding vehicle repairs. It's great to know that you can count on us for detailed explanations and reliable, on-time service. Your trust means a lot to us, and we're committed to always delivering top-notch work that satisfies your needs. We appreciate your business and look forward to serving you again in the future!


CM
Charles M.
Juneau, AK
2018 Ford E-350 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2024
verified customerVerified Customer
10
Good in every way!
Scheduled us quickly. Started us on time. Comfortable waiting area. Solved our problem and we were back on the road. Friendly people.
The Team from B&B Auto Repair responded on 06/13/2024 11:22 AM

Thanks for taking the time to share your experience, Charles! ⭐ We're thrilled to hear that we could get your problem sorted efficiently and get you back on the road. Your kind words mean a lot to us, and we're glad you found our waiting area comfortable. We pride ourselves on providing top-notch service with a friendly touch. Looking forward to seeing you again for any future automotive needs! ?

Employees worked with

TD
Tom D.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2024
verified customerVerified Customer
10
Quality work. Honest people.
Full service for a 2018 vehicle was complete, thorough, and professional. Repair Specialist worked with me when additional repairs were required. Lena and John were great, Joel….well! Hope you all liked the treats!!
The Team from B&B Auto Repair responded on 06/07/2024 10:21 AM

Hey there, Tom! ? We're thrilled to hear that you had a great experience with us! Our team takes pride in providing thorough and professional service, and we're glad that Lena and John were able to assist you. As for Joel... well, we'll make sure he gets the message! ? Thank you for the treats, and we hope to see you again for any future auto needs. Safe travels!

Employees worked with

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2024
verified customerVerified Customer
10
Fantastic front end work.
I brought my older Mercedes to B & B with a serious alignment issue. The shop put tremendous effort and time into addressing the problem. Their charges were more than fair.
I can’t recommend B & B highly enough.
The Team from B&B Auto Repair responded on 06/03/2024 02:08 PM

Hey Charles! ? We're thrilled to hear that our team's hard work paid off and that we could get your Mercedes back in top shape. We're all about putting in the effort and giving fair prices, so it's fantastic to know we hit the mark with you. Thanks for the high recommendation! We'll be here whenever you need us. Keep cruising!

Employees worked with

KG
Kim G.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2024
verified customerVerified Customer
10
Very professional and quick to respond. Very helpful
My car broke down in Friday, May 17th and had it towed to B and B Auto for at least a diagnostic to determine if it could be fixed without too much of a cost to myself. The diagnostic was done on Monday and they were very professional and talked me through everything on what the breakdown of the cost would be and when it would be fixed. They had me back on the road by yesterday, Wednesday, May 22nd and my car is running great. Thank you
The Team from B&B Auto Repair responded on 05/23/2024 08:38 AM

Hey Kim! ? We're thrilled to hear about your positive experience with us! It's great to know that we could get you back on the road swiftly and that your car is running smoothly. We appreciate your kind words and your support. If you need anything in the future, don't hesitate to reach out. Safe travels!

Employees worked with

DW
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Dave W.
2002 Ford F-250 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2024
verified customerVerified Customer
10
Great service
Great service and pleasant people
The Team from B&B Auto Repair responded on 05/22/2024 01:19 PM

Hey Dave! ? We're thrilled to hear that you had a great experience with us! Our team takes pride in providing top-notch service with a smile. We'll be here for all your auto needs, so don't hesitate to reach out. ??️

Employees worked with

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Chris M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2024
verified customerVerified Customer
10
Professional and Patient
B&B was very professional and patient with me. My insurance company used an out of state inspector at the beginning of my claim. I had to take the lead and get them to contact B&B. It was a long process. I also started a new job that is 70 miles away from home so I could only deal with B&B through my mother in law. It took a week to get them paid after I got the invoice. So very patient and worked with my mother in law and I. Please take your business here. They will take care of you and your vehicle.
The Team from B&B Auto Repair responded on 05/16/2024 09:40 AM

Hey Chris! ? Thanks a bunch for sharing your experience! It sounds like you had quite the adventure with your insurance claim and the new job, but we're thrilled we could help out along the way. ?️ It means a lot to us that you appreciated our patience and professionalism! We're always here to take care of you and your vehicle, no matter the situation. We'll be here when you need us next!


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Liam S.
Port Orchard, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2024
verified customerVerified Customer
10
Thanks B&B
Timely and honest service, excellent communication. Lena was very helpful and kept me informed throughout the process of the diagnostics on my vehicle and dealing with the insurance company.
The Team from B&B Auto Repair responded on 04/02/2024 09:57 AM

Hey there, Liam! ? We're so pleased to hear that you had a great experience with us. It's awesome to know that Lena provided excellent service and kept you in the loop every step of the way. Thanks for trusting us with your vehicle, and we look forward to being of service to you in the future!

Employees worked with

KF
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Klint F.
Silverdale, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2024
verified customerVerified Customer
10
Great company!
B&B has always provided me with fast and quality service for any car issues that came up over the years . Both the technicians and front desk are well trained and very well rounded with their knowledge and expertise in their field . I Highly recommend !
The Team from B&B Auto Repair responded on 03/29/2024 03:18 PM

Hey Klint! ? We're thrilled to hear about your positive experiences with us over the years. Our team works hard to provide fast and top-notch service, so it's always rewarding to hear such kind words. Thanks for recommending us, and we look forward to helping with any future car issues you may have! ?

Employees worked with

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