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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / Larry Rosecrants
LR

Larry Rosecrants

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(187 reviews)
88

Reviews of Larry Rosecrants

Verified Customer
Tampa, FL
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
verified customerVerified Customer
8
Category: Service
Giving this place another chance
Thanks!
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/14/2021
Service Type: Maintenance
5
Category: Service
Not informed about all services and inspection
Hoping it gets solved, Wesley Chapel team... you know. Thanks :)
PAIGE P. from Hyundai of Wesley Chapel responded on 10/15/2021 05:46 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
JE
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Joseph E.
Zephyrhills, FL
2022 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Car purchase. Everything good . No complaints. Ron was great.
Ron was great. Everything done the same day. We drove away that afternoon. No complaints
PAIGE P. from Hyundai of Wesley Chapel responded on 10/13/2021 08:50 AM

Thank you so much for the 5 Star Review Joseph! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
JC
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James C.
Brooksville, FL
2021 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
verified customerVerified Customer
10
Category: Service
Service
Issues addressed
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/11/2021
Service Type: Maintenance
5
Category: Service
not all services performed
falling through the cracks.
PAIGE P. from Hyundai of Wesley Chapel responded on 10/12/2021 06:12 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
DS
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Debbie S.
Zephyrhills, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Larry in service was excellent
Larry in service was exceptional but trying to get an appointment is ridiculous and what the service people are putting up with is so wrong
PAIGE P. from Hyundai of Wesley Chapel responded on 10/12/2021 06:23 AM

Thank you so much for the 5 Star Review Debbie! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
JJ
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Joanne J.
Prospect, PA
2019 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
verified customerVerified Customer
10
Category: Service
Service without pressure!!
When I scheduled this appointment I was concerned that I would have to have more work done than I could afford. Larry was very honest and didn't press me with more work that wasn't needed. Not often have I dealt with auto industry people I felt I could trust...I totally got a good first impression and felt very comfortable with Larry!
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/08/2021
Service Type: Maintenance
7
Category: Service
Larry cared more about my needs....doesn't happen often anymore!
I didn't need extensive service work, only an oil change and a new bulb in the brake light. Larry was very courteous and didn't try to push other service items on me. That meant more to me than he knew, and was a relief to my finances!!
PAIGE P. from Hyundai of Wesley Chapel responded on 10/09/2021 06:14 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
RK
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Richard K.
Tampa, FL
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
All is good
I live a few miles away and made a listed service call that was listed on sticker and after at dealership was told mileage for service had been changed by Hyundai!
PAIGE P. from Hyundai of Wesley Chapel responded on 10/06/2021 05:47 AM

Thank you so much for the 5 Star Review Richard! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
Verified Customer
Spring Hill, FL
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
verified customerVerified Customer
10
Category: Service
Service Appointment
Service was a good experience, they cared about you having your car needs met in a timely manner and were as straightforward as possible during the process and went above and beyond.
Employees worked with
LR
Larry Rosecrants
Verified Customer
Land O Lakes, FL
2021 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/27/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Kona Turbo
Service department knows the vehicle and gets it done in a reasonable amount of time
PAIGE P. from Hyundai of Wesley Chapel responded on 09/28/2021 07:22 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
Verified Customer
Spring Hill, FL
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
verified customerVerified Customer
10
Category: Service
Service Appointment
Service was a good experience, they cared about you having your car needs met in a timely manner and were as straightforward as possible during the process and went above and beyond.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/24/2021
Service Type: Maintenance
8
Category: Service
Service
Service was a good experience, they cared about you having your car needs met in a timely manner and were as straightforward as possible during the process.
PAIGE P. from Hyundai of Wesley Chapel responded on 09/25/2021 07:03 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
ME
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Maureen E.
Zephyrhills, FL
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Scheduled Maintenance
This was my second visit & Larry Rosecrants assisted with both. He knows the car and took time at the pick up to go over some of the features that I was not aware of. It'll definitely give me better use of the vehicle. I feel comfortable that I can call on Larry for any assistance I may need going forward.
PAIGE P. from Hyundai of Wesley Chapel responded on 09/16/2021 07:39 AM

Thank you so much for the 5 Star Review Maureen! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
JM
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Jackie M.
Tampa, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Customer Service was great
Larry was great to work with. I appreciate his willingness to work with me and explain the parts needed. He called when he said he would, texted when he said he would. I paid the exact amount we agreed upon without any hidden or extra costs. I am very happy with the service he provided.
PAIGE P. from Hyundai of Wesley Chapel responded on 09/11/2021 10:01 AM

Thank you so much for the 5 Star Review Jackie! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
DG
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David G.
Nobleton, FL
2005 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/06/2021
Service Type: Repair
verified customerVerified Customer
4
Category: Service
Costly and timely.
You expect good service at the dealer and you also expect to pay out the nose. I got both. It took almost a week to get the parts, but the work was completed satisfactorily (so far). I just have to save up for the additional $4k in suggested repairs I was informed of.
PAIGE P. from Hyundai of Wesley Chapel responded on 09/07/2021 05:25 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
PC
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Patricia C.
Zephyrhills, FL
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Larry is a great service rep. You couldn't ask any better
Larry is my service rep. They had to order a part. It was done in a timely manner. so if you want great service go to Hyundai and ask for Larry
PAIGE P. from Hyundai of Wesley Chapel responded on 08/31/2021 06:31 AM

Thank you so much for the 5 Star Review Patricia! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
Verified Customer
Land O Lakes, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Wesley Chapel Service Personnel
The Service Personnel were so very nice when I brought my car in last week. They explained what I needed to have done and had the car back to me the same day. It was a really positive experience.
PAIGE P. from Hyundai of Wesley Chapel responded on 08/25/2021 05:29 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
SH
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Samantha H.
Zephyrhills, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Needed a new front camera sensor for my Santa Fe, and it was taken care of in a timely manner. Larry was my service advisor, and he took good care of me.
PAIGE P. from Hyundai of Wesley Chapel responded on 08/18/2021 05:38 AM

Thank you so much for the 5 Star Review Samantha! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
JM
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Jeanne M.
Zephyrhills, FL
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Always a positive experience!
My Hyundai Kona is my third lease. I wouldn’t go any where else!
PAIGE P. from Hyundai of Wesley Chapel responded on 08/17/2021 05:48 AM

Thank you so much for the 5 Star Review Jeanne! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
CV
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Casper V.
Brooksville, FL
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service, clean, friendly , coffee
Good people , get it done very fast and best maintenance plans ever.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 08/03/2021 01:44 PM

Thank you so much for the 5 Star Review Casper! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
CR
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Curtis R.
San Antonio, FL
2017 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
verified customerVerified Customer
Category: Service
Service follow up from Service Manager
I just wanted to take a minute to recognize the outstanding job John , the service manager, did to address and resolve my concerns. He listened to the issues, apologized and committed recourses to make the situation right. I feel confident he will ensure that my customer service experience going forward is exceptional. I appreciate that. Also, I want to recognize Alex for stepping in and stepping up to help us resolve our problems at the dealership that day. He should be rewarded for his awareness. He saved the day and covered for his associate with a great attitude.
Recommended
Employees worked with
LR
Larry Rosecrants
JP
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Joshua P.
Temple Terrace, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Good
Good
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/29/2021 05:17 AM

Thank you so much for the 5 Star Review Joshua! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
DS
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Douglas S.
Land O Lakes, FL
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service personnel
Very helpful and provide good information
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/27/2021 06:44 AM

Thank you so much for the 5 Star Review Douglas! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
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