MA

MARK A ATWOOD

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(890 reviews)
85

CT
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Christopher T.
Dayton, OH
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Disappointed
It would be better if dealer advocated for the customer. I kind of got the run around. Only to be told there was nothing that could be done. Is this industry standard? I do not thing so. I would not recommend Voss Hyundai to a friend based on this experience.
Not Recommended
Douglas B. from Voss Hyundai responded on 04/09/2018 12:43 PM

Good Afternoon,
   
       Thank you for your feedback, I will follow up with your advisor about your concerns.  I will also follow up with Hyundai about your call with them about warranty coverage. Hyundai sets what parts are covered for the warranty not us at the dealer. 

      Please feel free to contact me directly if you have any questions.

Thank you, 

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

JV
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John V.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Same day service
Was able to get my car serviced same day. Staff was friendly and very helpful.
Recommended
Douglas B. from Voss Hyundai responded on 04/09/2018 12:47 PM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thanks
Always professional, thanks!
Recommended
Douglas B. from Voss Hyundai responded on 04/09/2018 04:38 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

FL
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Frank L.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quality
Provide service quickly and accurately
Recommended
Douglas B. from Voss Hyundai responded on 04/09/2018 04:37 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

JC
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James C.
Lebanon, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
good, friendly service
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
Recommended
Douglas B. from Voss Hyundai responded on 04/06/2018 04:38 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

RW
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Robert W.
Carlisle, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional and Friendly
Loved the shuttle service, rapid car repairs, friendly atmosphere, and professional finish. Good job
Recommended
Douglas B. from Voss Hyundai responded on 04/04/2018 04:59 AM

 Good Morning,


Thank you for your 5-star review. We appreciate your business.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I’ve great service experiences at Voss Hyundai. The service staff is friendly and helpful. They always get my car done quickly!
Recommended
Douglas B. from Voss Hyundai responded on 04/02/2018 02:21 PM

Good Afternoon,

Thank you for your Great review and continued business with us. We appreciate you taking the time to provide us with your feedback.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

MG
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M G.
Springboro, OH
2014 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Dept is outstanding
Mark Atwood is great service manager.
Recommended
Douglas B. from Voss Hyundai responded on 03/30/2018 11:52 AM

 Good Afternoon,


Thank you for your 5-star review. We appreciate your business.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

SM
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Steven M.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
People
Talk to humans on the phone. Service center staff is totally accommodating.
Recommended
Douglas B. from Voss Hyundai responded on 03/30/2018 05:00 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Franklin, OH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Quality service, great operations, ones if the best Hyundai dealers... But it's still Hyundai.
I have one complaint... Communication was awful... But other than that they are wonderful. The on-site service is wonderful the people are nice, you pull right in and they take care of you. Friendly shuttle drivers, service seemed to do good work in the actual car.

I used to drive a Cadillac and I can't say the service is as good as Cadillac... But I don't expect it to. Service is totally what you'd expect from a regular car company, if not better.

I switched from another Hyundai dealer that was pretty awful.. this one is way WAY better. They've got my business!!

Just wish they'd communicate with me better. I would have loved an email, text, or phone call telling me the parts weren't in yet, and another call to tell me when they'd be in!
Recommended
Douglas B. from Voss Hyundai responded on 03/29/2018 04:54 AM

Good Morning,

     Thank you for your feedback and I will follow up with the advisor and parts department about you not receiving updates on the part status. 

     Please let myself or any of the team know if you have any questions about the completed service.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

LM
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Lary M.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
RECALL service
As always, received promptly and serviced ASAP. Car was returned repaired and cleaned ( washed ). This is how it should be ! Does'nt get much better than this.
Recommended
Douglas B. from Voss Hyundai responded on 03/29/2018 04:50 AM

Good Morning,

Thank you for your Great review and continued business with us. We appreciate you taking the time to provide us with your feedback.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

AB
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Amanda B.
Lewisburg, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly
Went in for 90,000 mile package. They were fast and friendly.
Recommended
Douglas B. from Voss Hyundai responded on 03/27/2018 01:50 PM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

AW
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Alton W.
Morrow, OH
2011 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
As always, they did an excellent job on my car and in a timely manner. Provided feedback on upcoming issues I may need to address such as front brakes on next visit.
Recommended
Douglas B. from Voss Hyundai responded on 03/27/2018 05:49 AM

Good Morning,

Thank you for your Great review and continued business with us. We appreciate you taking the time to provide us with your feedback.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

JR
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Jay R.
Miamisburg, OH
2009 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Voss Hyundai provides great service
I just pulled directly in the bay and let them know I needed an oil change. I did not have an appointment and they said no problem. The service was efficient and I enjoyed coffee, HGTV, and a massage chair while waiting. They have done well for the decade I have used the service.
Recommended
Douglas B. from Voss Hyundai responded on 03/26/2018 11:46 AM

Good Afternoon,

Thank you for your Great review and continued business with us. We appreciate you taking the time to provide us with your feedback.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

EG
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Eric G.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thought I had a bad battery or alternator.
Your folks took care of my car like it was their own. They kept me informed on what they were doing and even washed it when they were done. I have 2 Hyundai's and will always bring them to you folks for services.

Eric Graves
Recommended
Douglas B. from Voss Hyundai responded on 03/26/2018 05:07 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

WS
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Wilma S.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Positive Experience -- Great Service
Positive experience. Grasped what I needed done to the car. Service employees were ready to service my car. Comfortable waiting room. Notified me when part had arrived. Honored a coupon, thereby saving me $$$. Car returned to me in excellent condition. Couldn't have been a better experience.
Recommended
Douglas B. from Voss Hyundai responded on 03/23/2018 08:04 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

DC
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Denise C.
Middletown, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
What more could I ask for?
Easy to work with. They listen, follow instructions and address concerns. Communication and updates on target. No hassles and a ride to and from work.
Recommended
Douglas B. from Voss Hyundai responded on 03/22/2018 10:25 AM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

DL
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Debbie L.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always great service!
The service is always great!! They go above and beyond what is expected.
Recommended
Douglas B. from Voss Hyundai responded on 03/21/2018 04:40 AM

Good Morning,

Thank you for your Great review and continued business with us. We appreciate you taking the time to provide us with your feedback.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Bellbrook, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The people.
Took care of all the maintenance needs.
Recommended
Douglas B. from Voss Hyundai responded on 03/20/2018 04:37 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

TG
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Thomas G.
Xenia, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Managers
Mark Atwood is why I keep coming back. He said the complete player at what he does.
Recommended
Douglas B. from Voss Hyundai responded on 03/17/2018 04:56 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with
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