MA

MARK A ATWOOD

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(890 reviews)
85

Verified Customer
Miamisburg, OH
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2018
verified customerVerified Customer
Category: Service
Tire or Wheel bearing noise?
One of the service managers in Voss Hyundai helped me get to get an appointment and he advised me that the noise is not from the wheel bearings and it was from the tires. Thanks for checking all the tires.
Recommended
Employees worked with

CW
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Clarence W.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service
Everyone in the Service Dept.treated me like they truly valued my business and treated me with the upmost kindness and respect.
Recommended
Douglas B. from Voss Hyundai responded on 09/24/2018 04:39 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

GE
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Gary E.
Bonita Springs, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Excellent professional service, timely, cost effective, no hidden charges
Recommended
Douglas B. from Voss Hyundai responded on 09/21/2018 01:30 PM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

MH
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Mark H.
Centerville, OH
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Flexible Service
I had a tire shred way past the mileage rating. I asked AAA to tow the Sonata to the dealership. I filled out the 'Key Drop' form as to what I was needing. I called at 8:15am the next morning and the Service Manager already have the tires on order. The amazing part was the car was ready at the of the business day. Great flexible service. Thanks!
Recommended
Douglas B. from Voss Hyundai responded on 09/21/2018 01:29 PM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

I will Be sure and let the team know how pleased you are with their efforts.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

DL
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Debbie L.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wonderful service!!
I only take my Tucson to Voss!! Mark and the other employees are always great!!
Recommended
Douglas B. from Voss Hyundai responded on 09/20/2018 08:44 AM

Good Morning,

       Thank you for your continued business and Great review of our team.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

BC
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Beverly C.
Englewood, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
I have been bringing my Sonata to Voss since I purchased it in 2012. The service staff is always professional and pleasant to deal with. I have never had a bad experience. If I bring the car in for an oil change and there is something that needs to be address, they explain to me in detail what they found and what the solution is.
Recommended
Douglas B. from Voss Hyundai responded on 09/19/2018 01:29 PM

Good Afternoon,

     Thank you for your Great review of our team and continued business with us. We appreciate you taking the time to provide us with your feedback.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

JB
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John B.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The Servuce Department is 4*
I really feel like the Hyundai service department works for me. While about all service departments will fix your problem they often try upsell you on services you may not need. I don’t feel that way here. Mark, in particular, is fair and up front with me every time I’ve delt with him.
Recommended
Douglas B. from Voss Hyundai responded on 09/19/2018 04:42 AM

Good Morning,

Thank you for your Great review . We appreciate your business and you taking the time to provide us with your feedback.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

NS
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Nikisha S.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
always fantastic service
great work and super friendly and accommodating staff
Recommended
Douglas B. from Voss Hyundai responded on 09/18/2018 03:02 PM

Good Evening,

Thank you for your Great review . We appreciate your business and you taking the time to provide us with your feedback.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

CW
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Cheryl W.
Englewood, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service all around for vehicle and customer !
Great service all around for vehicle and me the customer ! P
Recommended
Douglas B. from Voss Hyundai responded on 09/18/2018 01:36 PM

Good Afternoon,

Thank you for your Great review . We appreciate your business and you taking the time to provide us with your feedback.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing service dept!
I will always come back here :)
Recommended
Douglas B. from Voss Hyundai responded on 09/18/2018 01:34 PM

Good Afternoon,

Thank you for your Great review . We appreciate your business and you taking the time to provide us with your feedback.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Miamisburg, OH
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2018
verified customerVerified Customer
Category: Service
Tire or Wheel bearing noise?
One of the service managers in Voss Hyundai helped me get to get an appointment and he advised me that the noise is not from the wheel bearings and it was from the tires. Thanks for checking all the tires.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/18/2018
Service Type: Maintenance
Category: Service
Wheel / Tyre noise not rectified
when i asked about coupons to be applied for the bill (which was done for my earlier services), the guy who completed the service was kind of rude. This basic thing has to be taken care. If it is not acceptable, they could have told directly to me, instead of that he just repeated the bill amount and was rude. Thats not a behavior you should be showing to your customers!
Recommended
Douglas B. from Voss Hyundai responded on 09/18/2018 12:04 PM

Good Afternoon,

    Thank you for your feedback about your service visit. Is there a time available that you can bring your car in? Also would you be available to go for a test drive with us to verify the sound that you are hearing?
   Please feel free to contact me directly and I will set up your appointment to have it looked at.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

CY
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Charles Y.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Brake job
Fixed the problem and I felt price was good value.
Recommended
Douglas B. from Voss Hyundai responded on 09/15/2018 10:23 AM

Good Afternoon,

    Thank you for your business and 5-star review of our service team.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

EJ
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Ethel J.
Beavercrk Township, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The staff/technicians are deinitely professional and customer focused. Always a good experience for me!
I am well pleased with the Hyundai staff and especially Mark Atwood who is exceptional! He is professional, sincere, knowledgable, and provides superior support to all customers. He is sincerely customer focused and shows concern addressing whatever repairs or service it takes to keep my vehicle functioning in optimum condition. I trust whatever recommendations he provides and would recommend him and the Hyundai services he advises to all my friends and co-workers.
Recommended
Douglas B. from Voss Hyundai responded on 09/15/2018 07:38 AM

Good Morning,

     Thank you for your business and for your awesome review of our team. I will be sure Mark knows how pleased you are with his service.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Oregonia, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
best service reps in the business
Recommended
Douglas B. from Voss Hyundai responded on 09/14/2018 11:18 AM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

AA
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Art A.
Miamisburg, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Solid experience
Solid work, I had the car in for several items, the maintenance was done and the issue I was having was repaired. Voss Hyundai service dept. has always done a great job with the service of my two cars. Thanks again.
Recommended
Douglas B. from Voss Hyundai responded on 09/14/2018 06:49 AM

Good Morning,

Thank you for your Great review and continued business with us. We appreciate you taking the time to provide us with your feedback.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

WK
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Wendy K.
Miamisburg, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
15000 mile check
Convenient and awesome technicians!!
Recommended
Douglas B. from Voss Hyundai responded on 09/13/2018 05:36 PM

Good evening,

   Thank you for your business and great feedback of our service team. Please let myself or any of the team know if you have any questions about the service that we completed. 

 Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

RU
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Roxann U.
Dayton, OH
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great place
I have always had good service and everyone is very friendly and polite
Recommended
Douglas B. from Voss Hyundai responded on 09/08/2018 08:00 AM

Good Morning,

Thank you for your Great review and continued business with us. We appreciate you taking the time to provide us with your feedback.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

CW
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Carol W.
Troy, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Mark is awesome, he got my car in quickly, kept me updated. I appreciate how fast they were able to complete my repair. Also loved that my car was clean when I picked it up.
Recommended
Douglas B. from Voss Hyundai responded on 09/07/2018 12:08 PM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Centerville, OH
2016 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Justin
Justin's my service guy. When I called for an appointment for this service, I left him a message. He never returned my call - which was REALLY odd. Justin ALWAYS returns calls. Come to find out, he was out of town. I might suggest that his voicemail message relay as much because - like a good hairstylist - when he's gone, there's panic.
Seriously, Justin's probably the main reason I keep coming back.
Recommended
Douglas B. from Voss Hyundai responded on 09/05/2018 05:16 AM

Good Morning,

      Thank you for your continued business with us. We appreciate your taking the time to let us know how we did on your service visit.
      I will follow up with your advisor on him not explaining the time frame to install new tires, it normally take just about an hour and a half to complete that task.
     I will make sure Justin knows how pleased you are with his efforts.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

JS
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Julie S.
Springboro, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Thank you for continual awesome service!!!
Mark, the manager, is great to deal with. He know's our family by a first name. This service department takes care of our needs, when they come up fairly quickly.

So happy with our service department at Voss.

By the way, we have owned 5 hyundai's and we have loved them all!
Recommended
Douglas B. from Voss Hyundai responded on 09/04/2018 12:57 PM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your continued business and your 5-star review of our service department and team. I will make sure Mark knows how pleased you are with his efforts.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with
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