MA

MARK A ATWOOD

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(890 reviews)
85

Verified Customer
Miamisburg, OH
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2019
verified customerVerified Customer
Category: Service
Anonymous
Within in a couple minutes of turning in my review Mr. Brush emailed me. We talked in depth about my concerns. He explained how he is handling my service concerns. He gave me an appointment so the AC noise can be looked into.
Recommended
Employees worked with

JH
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John H.
Centerville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service
We are on our 4th and 5th new Hyundai product, four of which were obtained through Voss. Their sales and service folks are excellent - particularly Mark Atwood in the service department.
Recommended
Douglas B. from Voss Hyundai responded on 09/24/2019 12:56 PM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Miamisburg, OH
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2019
verified customerVerified Customer
Category: Service
Anonymous
Within in a couple minutes of turning in my review Mr. Brush emailed me. We talked in depth about my concerns. He explained how he is handling my service concerns. He gave me an appointment so the AC noise can be looked into.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/24/2019
Service Type: Repair
Category: Service
Anonymous
The lengthy wait with no update. Should not take 3 hours to replace switch. They said oil pan did not need to be replaced.
Not Recommended
Douglas B. from Voss Hyundai responded on 09/24/2019 12:27 PM

Good Afternoon,

     Thank you for your feedback. I would like to follow up with you about your concern. We apologize for the delay in the  completion of the recall. Is there a good time that I could contact you? 

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Douglas B. from Voss Hyundai responded on 09/24/2019 01:19 PM

Thank you for the opportunity to get your concerns addressed.

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

KO
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Kenenechi O.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine maintenance
very professional and work is done in a timely manner
Recommended
Douglas B. from Voss Hyundai responded on 09/24/2019 04:39 AM

Good Morning,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Bellbrook, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service dept is great
Appreciate justin really wanting to fix the real problem. Always feel like he really cares.
Recommended
Douglas B. from Voss Hyundai responded on 09/23/2019 06:02 AM

Good Morning,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

MP
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Manuel P.
Lebanon, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Reliable Service
Provided great, timely and reliable Service from a professional staff!
Recommended
Douglas B. from Voss Hyundai responded on 09/20/2019 01:57 PM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

CA
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Carla A.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and Fast Service
Firstly, let me start by saying . My first attempt at scheduling a service appt, for the recall originated at the Vandalia, Ohio Hyundai. Big mistake. The woman that answered the phone, absolutely refused to give me an appt after my work hours. She said recalls were strictly before noon M-F.. I tried to explain to her that I work in Middletown, Ohio and that I needed something after work, and she flat out refused. I asked if there was a manager I could speak to , and she told me No. I asked if there was an 800 number I could call, and she said she didn't know of any. So I googled other area Hyundai dealers and came across your service center. I was able to book an appt after work for the next week and on the date of the service call, I was able to drive right in, and get checked in and waited about 30-45 minutes and voila , it was done, and you guys even gave my car a bath. Everyone was kind and courteous. Best experience I've had at a car dealership in a very long time. Thank you.
Recommended
Douglas B. from Voss Hyundai responded on 09/20/2019 11:16 AM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

PG
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Patricia G.
Sugarcrk Township, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Mark is so courteous, professional, and helpful. Justin is equally so. I had a very positive experience!
Recommended
Douglas B. from Voss Hyundai responded on 09/20/2019 04:46 AM

Good Morning,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

ET
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Evelyn T.
Trotwood, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome Service
The service dept crew & management are awesome!!! They keep my 13 year old Sonata in tip top shape.
Recommended
Douglas B. from Voss Hyundai responded on 09/18/2019 04:52 AM

Good Morning,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

AG
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Anthony G.
Springboro, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome customer service
The customer service is incredible!!!! They all treat you right every time I come their to service my Sonata.
Recommended
Douglas B. from Voss Hyundai responded on 09/18/2019 04:52 AM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your continued business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

RP
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Ronnie P.
Hamilton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly
Just the way they treat People
Recommended
Douglas B. from Voss Hyundai responded on 09/18/2019 04:51 AM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

GE
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Gary E.
Bonita Springs, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Summary
Very pro service managers, work is timely and reviewed for accuracy and price competitive
Recommended
Douglas B. from Voss Hyundai responded on 09/17/2019 12:52 PM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Dayton, OH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good customer service
Good customer service
Recommended
Douglas B. from Voss Hyundai responded on 09/17/2019 04:51 AM

Good Morning,

Thank you for your review of our service department and team. We appreciate your business and value your feedback.

We strive to deliver a 5-star experience to you while in for service, what can we do differently to earn a 5-star rating on your next visit?

Please let myself or any of the team members know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Centerville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Voss is my go-to for service!
Justin and Mark and the technicians are great!
They really listen to your questions and try to solve your problems.
Recommended
Douglas B. from Voss Hyundai responded on 09/10/2019 12:33 PM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

NB
gravatar
Nicholas B.
Miamisburg, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Done fast
Out fast
Not Recommended
Douglas B. from Voss Hyundai responded on 09/10/2019 06:38 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

DP
gravatar
David P.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Voss Hyundai Review
I purchased my Hyundai from these folks and have continued returning to them for all maintenance. I have been completely satisfied with the results. Have been happy with the car and happy with Voss maintenance. Enough said.
Recommended
Douglas B. from Voss Hyundai responded on 09/09/2019 05:28 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your continued business with us and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

JS
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James S.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good service
no comments
Recommended
Douglas B. from Voss Hyundai responded on 09/09/2019 05:27 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

DS
gravatar
David S.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Rating
First class!!
Recommended
Douglas B. from Voss Hyundai responded on 09/09/2019 05:26 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Fairborn, OH
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2019
verified customerVerified Customer
Category: Service
2nd chance
i had some issues with service provided and the service dept reached out to me to correct those issues and make things right
Recommended
Employees worked with

Verified Customer
Fairborn, OH
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2019
verified customerVerified Customer
Category: Service
2nd chance
i had some issues with service provided and the service dept reached out to me to correct those issues and make things right
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/03/2019
Service Type: Repair
Category: Service
recall mistakes
sloppy work by so called professionals
Not Recommended
Douglas B. from Voss Hyundai responded on 09/03/2019 03:03 PM

Good Evening,
     I would like to review what happened on your service visit with us and contact you. Is there a good time to reach out to you this week?

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Douglas B. from Voss Hyundai responded on 09/04/2019 02:02 PM

Hello,
    Thank you for the opportunity to get your concerns resolved.  Please let us know if you have any questions.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with
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