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SureCritic / Hyundai Dealer / Tameron Hyundai / MATT AUSTIN
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MATT AUSTIN

Tameron Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1003 reviews)
80

Reviews of MATT AUSTIN

BE
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Beth E.
Irondale, AL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Finally a comfortable trip to the dealer
After years of driving good cars, I always hated going to the dealer. Something was ALWAYS wrong with the vehicle when you picked it back up, more money out of pocket. At Tameron, it is so refreshing to bring your car, get the service and no extra drama! The staff are amazing, friendly and reliable work completed on my car!! What a fantastic experience!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/04/2020 11:45 AM

Thank you for the five star survey Beth.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
BP
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Bianca P.
Birmingham, AL
2011 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Consistently delivers great customer service
Consistency
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/03/2020 03:18 PM

Thank you for the survey Bianca.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
JL
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Jacqueline L.
Birmingham, AL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
Matt Austin has been very helpful to answer any questions & help schedule my appts.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/03/2020 03:04 PM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
SL
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Sherry L.
Bessemer, AL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Always a pleasure to have my car serviced. They are usually very quick. I never have to wait very long as long as I have an appointment. They offer free snacks and have a nice customer service lounge. Very informative on your vehicle while you wait. Very friendly.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/28/2020 10:04 AM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CH
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Courtney H.
Bessemer, AL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
Always great service
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/28/2020 05:54 AM

Thank you for the survey Courtney.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thank you
Tameron Hyundai helped my twice in February. I cannot day enough about the quality of service provided.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/27/2020 11:18 AM

Thank you for the five star survey >

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Matt Austin and the sweet lady who works the customer service desk.
Matt and the lady that works the customer service desk ( I cannot remember her name but she’s super friendly and has shorter curly hair) by the waiting area makes my experience there worth waiting for. Mr. Tony in sales is awesome too! Keep these three and give them a raise!!!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/25/2020 11:19 AM

Thank you for the amazing survey. I will be sure to share with the staff. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
WW
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Wanda W.
Mountain Brook, AL
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Everything went great, the service department did a great job in explaining everything to me. Matt was my service co-ordinator, and he is awesome.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/25/2020 08:12 AM

Thank you for the kind words in the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Mountain Brook, AL
2013 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people who work here are very nice and helpful.
These workers are professional and trustworthy. The job will get done.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/19/2020 05:57 AM

Thank you for the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tameron Hyundai
Great service !!!!
Recommended
Employees worked with
MA
MATT AUSTIN
MH
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Marilyn H.
Bessemer, AL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The prices were given to me before the service was rendered and I knew what to expect as far as my bill.
I know I can depend on the service Dept to do a good job.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/17/2020 05:18 AM

Thank you for the five star survey Marilyn.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Atmosphere
Great customer service
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/14/2020 05:52 AM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
LH
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Lorraine H.
Birmingham, AL
2013 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2020
verified customerVerified Customer
Category: Service
GREAT EXPERIENCE
Mr Austin is very professional, personable and pleasure to work with.
Recommended
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
LH
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Lorraine H.
Birmingham, AL
2013 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2020
verified customerVerified Customer
Category: Service
GREAT EXPERIENCE
Mr Austin is very professional, personable and pleasure to work with.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/12/2020
Service Type: Maintenance
Category: Service
Blown
Acceptable
Recommended
MATTHEW A. from Tameron Hyundai responded on 02/12/2020 03:27 PM

Thank you for your business and feedback. I have always appreciated you and your wife as customers and look forward to helping you with your car needs in the future. Thank you for taking the time to perform a rescore of your survey. Please feel free to call me if there is anything you need.

Thanks,
Matt Austin
Assistant Service Manager
205-314-0311

MATTHEW A. from Tameron Hyundai responded on 02/13/2020 05:27 AM

Thanks for taking the time to re-score your survey. We appreciate your business and look forward to being able to help you in the future.

Thanks,
Matt Austin
Assistant Service Manager

Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
BT
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Bobby T.
Eclectic, AL
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/11/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and knowledgeable people.
Customer lounge needs expanding.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/11/2020 10:34 AM

Thank you for the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
BC
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Barbara C.
Prattville, AL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Customer Service
I began a relationship with Tameron Hyundai in May, 2016 when I purchased a 2016 Hyundai Elantra. I live in Prattville, and I choose to drive the extra distance to Hoover because the customer service is worth it. I would encourage anyone looking to purchase a vehicle to try Tameron Hyundai.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/10/2020 06:27 AM

Thank you for the kind words in the survey Barbara. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
AW
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Arlan W.
Montevallo, AL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good fast service.
I am in my second Hyundai SantaFe and have only used Tameron Hyundai for service. They are very courteous and provide quality service. I have never had a long wait when getting service.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/10/2020 06:24 AM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CA
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Carolyn Denise A.
Sylacauga, AL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Team
Matt makes sure I'm taken care of
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/06/2020 06:52 AM

Thank you 

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
Verified Customer
Birmingham, AL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Car service
Needed work all completed under warranty. Rental car provided until work was done. Excellent service!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/05/2020 07:35 AM

Thank you for the survey .

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
Verified Customer
Vestavia Hills, AL
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Quick service
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/05/2020 07:33 AM

Thank you for the business.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
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