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SureCritic / Hyundai Dealer / Tameron Hyundai / MATT AUSTIN
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MATT AUSTIN

Tameron Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1003 reviews)
80

Reviews of MATT AUSTIN

KC
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Kay C.
Birmingham, AL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service , nice waiting area
Made my appointment and was in and out in about one hour
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/23/2018 05:41 AM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great and quick serivce
Getting an appointment was easy. Service was nice and I didn't have to wait long.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/22/2018 01:46 PM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Helena, AL
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer
Friendly staff
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/21/2018 01:12 PM

Thank you

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Alabama
2015 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wallet flush time.
Needed an oil change. Tried to sell me an overpriced cabin air filter and an injector flush I did not need. This sort of business worked 20 years ago - not today. Get real and just provide a timely and fairly priced service - forget the BS and expensive parts. Very old school flim flam is not a way to build customer loyalty and trust.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/21/2018 02:22 PM

We are very transparent and are more than happy to show you why we recommend anything and explain it. We work on Hyundai vehicle's  every day and have a lot of insight about the product. We love what we do and want to make sure you have all the information about your vehicle.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Gardendale, AL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
No complaints here.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/20/2018 05:36 AM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
MP
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Melanie P.
Pelham, AL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick and easy
Easy wait...nice waiting area with water, snacks and TV
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/15/2018 06:07 AM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pitt
Not sure if tires were rotated. Everything else was good. Nice clean waiting area
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/13/2018 12:48 PM

Thank you so much for the great survey. I looked in your history and your tires were not rotated. We typically rotate tires on the second service. Thank you for choosing Tameron Hyundai.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Hueytown, AL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil change
Great speedy service!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/13/2018 09:48 AM

Thank you.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
MW
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Melissa W.
Mc Calla, AL
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Timeliness of the service
My service guy was good at not only telling me what I needed but explained to me why I needed the service done. It helped me feel better about having to spend the extra money that I did not expect.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/13/2018 06:06 AM

Thank you for the compliment Melissa. We love what we do, and try to be as informative as possible.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
35,000 service
Welcoming and proficient
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/12/2018 06:26 AM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
TS
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Tejinder S.
Birmingham, AL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good customer service
Five stars
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/10/2018 05:51 PM

Thank you for the five stars Tejinder.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
JM
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Jeremy M.
Columbiana, AL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Staff and Quality Maintenance and Repair
I would highly recommend services from Tameron. I will not take my Genesis to anywhere else for repairs or regular maintenance.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/09/2018 06:14 AM

Thank you for the comments Jeremy. I really appreciate the five star survey. We look forward to seeing you again in the future.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
AN
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Allison N.
Birmingham, AL
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
GREAT SERVICE!!!
Matt and the team at Tameron Hyundai are always helpful and very accomendating. Will never go anywhere else!!

Allyson N
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/08/2018 11:06 AM

Thank you for the kind words Allison.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Gardendale, AL
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Always courteous and professional.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/08/2018 09:31 AM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2012 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service. Completely satisfied.
I am completely satisfied with my service. Justin did a fantastic job servicing my vehicle and Joe was friendly and helpful. I appreciate the quality of service I receive every time at Tameron.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/08/2018 06:03 AM

Thank you for the wonderful survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
MH
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Margaret H.
Birmingham, AL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
The entire experience from top to bottom was surprisingly beyond expectations. Everything from the Email notification, making appointment online, reminder call, shuttle service, clean environment, curteous staff and timely work. I was kept informed as the progress and procedures and explanations for required work were given. I could not have asked for more but got fresh coffee & doughnuts too.

Thank you Tameron Service. Great Job!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/06/2018 06:09 AM

Thank you Margaret. I really appreciate the wonderful comments.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
MO
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Maria O.
Birmingham, AL
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Service
Service as good. I appreciate them for getting me out in a timely manner. Thank you.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/05/2018 06:25 AM

Thank you Maria. We look forward to seeing you again in the future.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
JH
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Jeanette H.
Birmingham, AL
2010 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Services.....
I always receive great service. Matt always take care of me when I bring my car in. He's very professional and demomstate excellent customer service. I'm glad you have someone like Matt working in the Service Department. Thanks for all you do.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/05/2018 06:24 AM

Thank you for the kind words Jeanette. Matt is an asset to our team , and does a wonderful job. I will be sure to let him know about your praises.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
MB
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Michael B.
Birmingham, AL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall and oil change.
Easy appointment scheduling. Friendly and efficient staff.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/02/2018 05:52 AM

Thank you for the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
JD
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Jefferson D.
Birmingham, AL
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Best Hyundai service center and dealer in the BHAM metro!
Fantastic group of service representatives and fantastic service manager. Went above and beyond to get my vehicle repaired and in working order. It can't be overstated how awesome the guys and gals at Tameron Hyundai are! Thanks Tameron for always being five star service and care throughout the buying process as well as the servicing process. My family appreciates you all greatly!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/01/2018 10:15 AM

Jefferson

We are grateful to have you as our customer. So glad you are enjoying your vehicle. We will always be here for you if you need us. Thank you for the kind words.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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